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Casey Kia

Newport News, VA

4.7
1,539 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,539 reviews

December 06, 2015

Great service George was great. He gave us all of the information pretty straightforward and helped us make an informed decision on the car. Will definitely be comi More

by ThatBearGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Dec 07, 2015 -

Casey Kia responded

That is our goal! Straightforward information that helps you and the rest of our customers choose the vehicle that is absolutely perfect for you. Thank you for your business, and please do not hesitate to let us know if there is anything more we can do for you!

Dec 22, 2015 -

Casey Kia responded

Thank you for your rating! Have a great day!

November 28, 2015

excellent customer service kaylyn paid attention to every detail and was able to answer all my question with precision resulting in easy and hassel free car buying experience. More

by gilda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
chelsea, james burley
Nov 30, 2015 -

Casey Kia responded

That is wonderful to hear, Gilda! Kaylyn and the rest of great sales team take pride in being able to answer all of our customers' questions so that we can help guide them to the vehicle that is perfect for them. We always do our best to make sure our customers have a smooth, fun and hassle-free buying experience. Thank you for your business, Gilda. Enjoy your new Kia, and have a great day!

November 27, 2015

Patient and Fair My son was looking to replace his car that was totaled by a kid texting that hit him without insurance. Luckily, my son had uninsured motorist coverag More

by Happy Parent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman, James Burley
Nov 30, 2015 -

Casey Kia responded

Thank you so much for taking the time out of your day to share your great feedback. It is unfortunate your son was in an accident, but it is great George was able to put in the extra time needed to help him get into a new car that not only fit his budget, but will also help build his credit at the same time. George and the rest of our wonderful team do all they can to make sure our customers always receive nothing short of the quality service they deserve. We truly appreciate your son's business. Please do not hesitate to let us know if there is anything more we can do for you him or yourself. Have a wonderful day!

November 14, 2015

Amazing Car Buying Experience! As I pulled into Casey Kia I immediately wondered where the used cheap cars were and went straight for them. I was met outside by Heather Harrington w More

by Bartels6363
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nov 16, 2015 -

Casey Kia responded

Wow, thank you so much for taking the time to share your wonderful feedback! It is so great to hear Heather was able to go above and beyond to make sure your buying experience at our dealership was the great one you deserve. Heather and the rest of team take great pride in truly listening to our customers' needs and wants to make sure we find them the perfect car for them at the perfect price. We truly appreciate your business, and please do not hesitate to let us know if there is anything more we can do for you. Enjoy your new Kia Soul!

November 13, 2015

Wonderful experience! Such a great experience. My sales person, George Bozeman, was a top notch professional. He's great. Definitely talk to him. We will be back! More

by Chad Pence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Nov 16, 2015 -

Casey Kia responded

That is great to hear, Chad! We are so happy George was able to make sure your buying experience at our dealership had you driving away completely satisfied. George and the rest of our dedicated team do our very best to make sure our customers always receive nothing short of the best service they deserve. We truly appreciate yoru business and recommendation. Please let us know if there is anything more we can do for you. Enjoy your new Kia!

November 12, 2015

I came to Casey to kill time, and drove off in a new car! Kaylyn Kelly was the sales lady that approached me as I was wondering the Casey Kia lot in hopes to find a VW golf. She was super kind, she immedi More

by Ohyuhgood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaylyn Kelly
Nov 13, 2015 -

Casey Kia responded

Wow, thank you so much for taking the time out of your day to share your wonderful feedback! It is is so great Kaylyn was able to make sure your random wandering at our dealership turned into a day where you drove off our lot in a new car completely satisfied. Kaylyn and all of our amazing staff strive to do all we can to make sure our customers are given the excellent buying experience they truly deserve. Thank you for your business and recommendation. Please let us know if there is anything else you need!

November 09, 2015

Great Experience This dealership is great. I got turned down everywhere and they made sure I got into a vehicle. They didn't stop until I found the right car to suit m More

by genny19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janzen Roca, George Bozeman
Nov 10, 2015 -

Casey Kia responded

That is wonderful to hear, Genny! We are glad that George and Janzen were both able to go above and beyond to make sure you not only drove away in a new car, but also found one that suited your wants and needs. We here at Casey Kia do all we can to make sure our customers always leave completely satisfied. We appreciate your business. Please let us know if you need anything else. Enjoy your new car!

October 31, 2015

Very Helpful and Patient. One of the Best! I have not met any car dealership who hasn't tried to get me out of their office super fast, but Casey Kia took their time and made sure I got what I More

by LNBrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaylyn Kelly
Nov 02, 2015 -

Casey Kia responded

Thank you so much for taking the time to share your wonderful feedback! It is great to hear Kaylyn was able to make sure your buying experience at our dealership was the perfect one you deserve. Kaylyn and the rest of our team encourage our customers to take their time in finding the vehicle that is just right for them. We truly appreciate your business and recommendation. Please let us know if there is anything more we can do for you. Enjoy your new Kia!

October 30, 2015

I couldn't recommend a better dealer! They worked with me on every aspect. I thought I wasn't going to get the deal I wanted but they made it work. Highly recommended to everyone. More

by jacob honey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle, George Bozeman
Nov 02, 2015 -

Casey Kia responded

That is what we like to hear, Jacob! We are so glad our sales team was able to work their magic to help get you the perfect care for you at the perfect price. We truly appreciate your business, and hope you fully enjoying your new Kia!

October 30, 2015

Purchase of Kia from Kaylyn from Casey Kia I had an awesome and detailed experience while buying my new Kia Soul at Casey Kia from Kaylyn Kelly last month. As previously reviewed, she is knowl More

by RN6TAr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Jernigan, Kaylyn Kelly
Nov 02, 2015 -

Casey Kia responded

It sure sounds like you had an awesome buying experience during your visit to our dealership! We are so glad Kaylyn was able to make sure your visit had you driving away completely satisfied. Kaylyn and the rest of our dedicated sales team take pride in really listening to our customers' wants and needs to help them find the best possible vehicle for them. We believe in creating a fun, smooth and hassle-free buying process for our customers. It's simply the Casey way. We truly appreciate your business and feedback. Please let us know if there is anything more we can do for you. Enjoy your new Kia Soul!

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