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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

December 29, 2013

My experience was excellent! I've never felt so at ease at any other dealership. Jeffrey was very open and honest, he knew we were a little apprehensive about purchasing a car.....especially me, his e More

by jgoonies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Melick
Dec 30, 2013 -

Casey Kia responded

It makes us very happy to hear that Jeffrey was able to find the perfect vehicle for you in a professional and timely manner. We appreciate your business and please let us know if there is anything we can assist you with in the future.

December 28, 2013

Jeff was awesome!! Today I got my new 2014 Kia Sorento. I didn't even expect to buy the car today, but the employees and Jeff were really professional and nice and made me feel really comfortable. It was tim More

by plindroth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Melick
Dec 30, 2013 -

Casey Kia responded

Thank you for sharing your recent experience with us! It makes us proud to hear that Jeff was able to provide you with an excellent car buying experience while finding the perfect vehicle for you. We appreciate your recommendation and look forward to serving you in the future. Enjoy your new Sorento!

December 23, 2013

I stopped into the Casey Kia dealership to look around and check out some new cars because I was thinking about buying one and the salesman I worked with was extremely helpful and helped me find the perfe More

by tuckeraj25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Melick
Dec 23, 2013 -

Casey Kia responded

Thank you for sharing your recent experience with us! We are very happy to hear that you were able to get out of your old vehicle and find the perfect new vehicle for you. We appreciate your kind words and recommendation for our sales staff and please let us know if there is anything we can assist you with in the future. Enjoy your new Kia!

December 23, 2013

Went in with a new car from the showroom floor for my original 2011 Soul! model; after 3 years driving and fun dynamics of the 2011 model decided to trade up for a 2014 model of the same. I have to say More

by Smite18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Melick, Laura Gayle
Dec 27, 2013 -

Casey Kia responded

Thank you for sharing your recent experience with us! We are very happy to hear that Jeffrey was able to provide you with an excellent experience while you traded up to a new Kia model. We appreciate your kind words and recommendation and please let us know if there is anything we can assist you with in the future. Enjoy your new Soul!

December 23, 2013

Just wanted to give a big thanks to Casey kia for the pleasure I endured during my purchase of the AWESOME KIA OPTIMA TURBO!!! Staff and dealership were TOP NOTCH!!!!!! Friendly and humurous staff made t More

by CRISTIAN061
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeffrey Melick
Dec 27, 2013 -

Casey Kia responded

We are very happy to hear that you were provided with a first class car buying experience during your recent visit with us! We are glad you were able to find the perfect vehicle for you at an excellent price. We appreciate your kind words and recommendation for our entire staff and please let us know if there is anything we can help you with in the future. Happy New Years and enjoy your new Optima Turbo!

December 22, 2013

I have never had a car buying experience like I had at Casey Kia. We were approached by a sales rep who had a friendly smile, and willing to assist me. To be honest, I did not expect to get such professio More

by jayla1119
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Melick
Dec 23, 2013 -

Casey Kia responded

It makes us proud to hear that from start to finish Jeff was able to exceed your expectations and provide you with an excellent experience! We are glad that you were able to find the perfect vehicle for you and that your after sales service was first class. We appreciate your kind words and recommendation of Jeff and please let us know if there is anything we can assist you with in the future.

December 15, 2013

Great experience working with Laura and the rest of them. Friendly, comprehensive description of the available options and possibilities. Would recommend them to anyone. Thanks. More

by afcaptbuck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Gayle
Dec 16, 2013 -

Casey Kia responded

It makes us proud to hear that Laura and the entire Casey Kia staff was able to provide you with an excellent car buying experience! We appreciate your recommendation and look forward to serving you in the future.

November 14, 2013

I called Francine told her my problem, she told me to come in, she checked the van, told me what they thought the problem was. She kept the van, since my husband was sick she sent me home in a van. I h More

by beard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 15, 2013 -

Casey Kia responded

Thank you for sharing your recent service experience at Casey Kia! We are very happy to hear that Francine was able to make sure your van was repaired in a professional and timely manner even while you were having a family emergency. We appreciate your kind words and recommendation and look forward to continuing to serve you in the future. We hope your husband is feeling better!

November 14, 2013

We wanted to buy a car, either new or used, with a clear price range in mind. We visited many dealers and among them there was Casey Kia where we finally bought a brand new Kia Rio from them. The salesperso More

by cfrsch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle
Nov 15, 2013 -

Casey Kia responded

Thank you for letting us know about your recent visit to Casey Kia! We are very happy to hear that Laura was able to exceed your expectations and provide you with a first class car buying experience while finding the perfect vehicle for you at an excellent price. We appreciate your kind words and recommendation of Laura and the entire Casey Kia staff and look forward to assisting you in the future. Enjoy your new car!

November 07, 2013

My overall experience at Kia was phenomenal. You have the general stigmas of car dealership staff and how they attempt to persuade you aggressively to purchase. I visited the dealership just to "window More

by ksmack2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Brandon Thompson
Nov 09, 2013 -

Casey Kia responded

Mr. Mack, thank you for sharing your recent experience at Casey Kia! We are very happy to hear that Brandon was able to exceed your expectations and provide you with an excellent car buying experience. We are glad to hear you were able to have all your questions and concerns answered while finding the perfect vehicle for you that also fit into your budget. We appreciate your recommendation and referral traffic you have sent to Brandon and look forward to continuing to serve you in the future. Enjoy your new SUV!

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