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Casey Kia

Newport News, VA

4.8
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,532 reviews

June 08, 2023

Jacob made buying my car very simple and stress free. I had a previous negative experience at a different dealership, and was hesitant to even go through the buying process again, but he took my anxiety More

by Alison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Casey Kia responded

Thank you so much Alison for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Jacob Martinez! Thank you for allowing us the opportunity to regain your trust. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

June 04, 2023

Charles was my sales rep and he made my experience one to remember! He took his time with me, made me feel comfortable & worked very well with me. I trusted him throughout the whole process & that says a-lot More

by Brittany
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Casey Kia responded

Thank you so much Brittany for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2023 KIA K5 GT. Also thank you for the positive endorsement of Charles Archer! We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 31, 2023

My whole overall experience was wonderful and Charles Archer was simply amazing and very informative. Making major purchases can sometimes be overwhelming, but he was very understanding, patient and thor More

by DivaTeacher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 31, 2023

OMG Im Extremely Happy with my experience with Mr. Archer He is an amazing Salesman made me feel so comfortable went over all my options and was dedicated in my opinion to help in anyway possible so th More

by Jazmine Green
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Casey Kia responded

WOW!!! Thank you so much Jazmine for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 31, 2023

My experience with the recall and an unrelated repair went smoothly. My Kia and I had the best care with Casey Fitzgerald in charge. She kept me informed of every step and gave me options. Her awesome More

by Elle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Fitzgerald
May 31, 2023 -

Casey Kia responded

WOW!!! Thank you so much Elle for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Thank you for the wonderful endorsement of Casey Fitzgerald! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 30, 2023

Very helpful. Thank you Charles for getting both my husband and I into our new vehicles! More

by marisa.vs89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Casey Kia responded

Thank you so much Marisa for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 27, 2023

Excellent customer service, very friendly and professional experience. We have bought two cars from Mr. Archer and will always come back in the future. More

by Hunter R.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023 -

Casey Kia responded

Thank you so much Hunter for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 26, 2023

Casey Kia is a very well managed dealer that provides good,timely service to customers. More

by Jack8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Duncan
May 29, 2023 -

Casey Kia responded

Thank you so much Jack for the five star review! We are extremely grateful for the opportunity to earn your business. Thank you for the kind words! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 25, 2023

It took me 3 times to get my car recall fixed. Not acceptable and the other 2 times they tried to sell me services I didn't want or need. More

by Supersgt
Recommend Dealer
No
Employees Worked With
Joey took care of it this time, the other folks I don't know , Joey Duncan
May 20, 2023

Very nice, patient and professional. Hands down the best Kia dealership in the area. Also quicker than other dealers and not pushy More

by Justin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugh Mitchener
May 24, 2023 -

Casey Kia responded

Thank you so much Justin for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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