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Casey Kia
Newport News, VA
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,532 reviews
April 16, 2023
I was looking for specifically a Forte GT with the GT2 package in NJ however it was impossible with the shortage of new vehicles for sale with Kia mass producing the GT-Line compared to the GT model. I tr package in NJ however it was impossible with the shortage of new vehicles for sale with Kia mass producing the GT-Line compared to the GT model. I tried to work with many dealerships ranging from New Jersey all the way down to Virginia. As a previous automotive industry employee I dreaded going through the process knowing the ins & outs of how the sales process can work. Out of 7 dealerships Casey Kia was the ONLY dealership that would take me seriously with not trying to charge me a 5k markup and the situation with of my trade in having negative equity. I was coming from 5+ hours away. AJ, Sam, Jacobo, and James made me feel like I was back in my sales family. It’s refreshing to find a dealership that’s upfront, honest, and actually cares about the customer to put the work that other dealerships were too lazy to do. I couldn’t be happier and would drive the 5 hours all over again just to deal with them More
by Gs328xi
April 15, 2023
Charles was very professional, funny yet made my buying experience understandable and clear. I enjoyed my buying experience and when I am ready to purchase another vehicle from Casey Kia, I definitely plan experience understandable and clear. I enjoyed my buying experience and when I am ready to purchase another vehicle from Casey Kia, I definitely plan to work with him again. I highly recommend him and will refer others to him. More
by rubyedmonds74
Employees Worked With
April 07, 2023
Awesome experience with Charles. I came here a couple of months ago. Today I came back specifically for Charles and he did not disappoint. I came here a couple of months ago. Today I came back specifically for Charles and he did not disappoint. More
by t.revere
April 01, 2023
I choose to have Casey Kia handle all my recalls. They are very professional and makes sure I get my car back in a timely fashion. Right now I’m not in the market for a new one but when I do Casey Ki They are very professional and makes sure I get my car back in a timely fashion. Right now I’m not in the market for a new one but when I do Casey Kia will be my first choice!!! More
by Phil8649
Employees Worked With
Christina Allen, Joey Duncan
March 29, 2023
The dealership is awesome! This was my first visit to a Kia dealership. They stand behind their employees and every word their employees say to the customer. Everyone there was This was my first visit to a Kia dealership. They stand behind their employees and every word their employees say to the customer. Everyone there was professional and was attentive to my need for a vehicle. First impression was the greatest. I felt like I was part of the Kia family. I just looked around, inhaled, exhaled, and took it all in with a smile. I was treated as more than a customer, more like family. I'm truly thankful I was led to go to Casey Kia. More
by melishampb
March 28, 2023
Charles is an awesome salesman. He Treats you with dignity, respect and compassion. A+ customer service. He Treats you with dignity, respect and compassion. A+ customer service. More
by Shantee'
Employees Worked With
March 22, 2023
The entire team was amazing and very professional. I appreciate everyone staying a later for me due to my schedule……..BUT Mr Archer was the best!!! Charles was very attentive to my needs and made su I appreciate everyone staying a later for me due to my schedule……..BUT Mr Archer was the best!!! Charles was very attentive to my needs and made sure things ran smoothly for me. He was very knowledgeable about the cars I was interested in. On top of all of that he is an impeccable dresser!!!! The best experience ever…. Thanks again!!! You are Amazing!!!! More
by Enigea75
Employees Worked With
Other Employees :
Albert “AJ” Jackson, Hugh Mitchener
March 18, 2023
Charles archer was fantastic very helpful and insightful. I will be recommending everyone I know to him I will be recommending everyone I know to him More
by Matt
Employees Worked With
March 16, 2023
Very poor customer service. Upon arrival, the service writer was very grumpy and argumentative. I told her we were at the dealership for the 16,000 service. She argued that it w Upon arrival, the service writer was very grumpy and argumentative. I told her we were at the dealership for the 16,000 service. She argued that it was 15,000 mile service and I told her that I had taken a picture of the book. She then tried to sell service and parts that were not due at our current mileage. As we waited in the dealership, the noise level was beyond belief. There was loud music playing on top of a loud TV. I was very glad to leave after service was completed. I don’t have confidence in returning to the dealership. More
by Disappointed
Employees Worked With
Christina Allen
March 15, 2023
I haad been looking to trade my car in for months, but kept getting defeated with awful pushy salesmen. Charles was honest and attentive from the second I walked into Casey Kia to the moment I drove off i kept getting defeated with awful pushy salesmen. Charles was honest and attentive from the second I walked into Casey Kia to the moment I drove off in my brand new Sportage. He did not try to put me in a position I was uncomfortable with, did not try to up-sell me on another model, and worked financial magic (along with Hugh) to get me where I wanted to be (as well as a few shared snacks 😄). Very happy with my decision to go with Charles and Casey Kia. More
by Megatron.ma.el
