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Casey Kia
Newport News, VA
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Workmanship
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,536 reviews
April 30, 2023
Charles Archer is a true 5-star professional. I came in and received the best service that I ever experienced at any dealership, Charles and the Casey KIA team did an outstanding job, giving 110% I came in and received the best service that I ever experienced at any dealership, Charles and the Casey KIA team did an outstanding job, giving 110% to get me the car that I wanted. Charles made me feel comfortable; he was honest and kept it very positive every step of the way. I felt like I was part of the family. Thank you for the EXCEPTIONAL service!!! More
by dhutch843
Employees Worked With
April 26, 2023
Casey Kia team was attentive to all our needs. Helpful, knowledgeable and professional. I highly recommend this team especially Our sales person Johnnie Jordan. Awesome job!! Helpful, knowledgeable and professional. I highly recommend this team especially Our sales person Johnnie Jordan. Awesome job!! More
by Jsp8
Employees Worked With
April 26, 2023
Very professional and pleasant sales team. It was a pleasure doing business with them. Everyone we came in contact with was great and very knowledgeable. Very well put together staff. It was a pleasure doing business with them. Everyone we came in contact with was great and very knowledgeable. Very well put together staff. More
by cspeight61
April 19, 2023
Was treated great by all. My salesman, Jacob Martinez, was particularly helpful and fair in the whole process. I give him five stars. My salesman, Jacob Martinez, was particularly helpful and fair in the whole process. I give him five stars. More
by jay
Employees Worked With
April 16, 2023
I was looking for specifically a Forte GT with the GT2 package in NJ however it was impossible with the shortage of new vehicles for sale with Kia mass producing the GT-Line compared to the GT model. I tr package in NJ however it was impossible with the shortage of new vehicles for sale with Kia mass producing the GT-Line compared to the GT model. I tried to work with many dealerships ranging from New Jersey all the way down to Virginia. As a previous automotive industry employee I dreaded going through the process knowing the ins & outs of how the sales process can work. Out of 7 dealerships Casey Kia was the ONLY dealership that would take me seriously with not trying to charge me a 5k markup and the situation with of my trade in having negative equity. I was coming from 5+ hours away. AJ, Sam, Jacobo, and James made me feel like I was back in my sales family. It’s refreshing to find a dealership that’s upfront, honest, and actually cares about the customer to put the work that other dealerships were too lazy to do. I couldn’t be happier and would drive the 5 hours all over again just to deal with them More
by Gs328xi
April 15, 2023
Charles was very professional, funny yet made my buying experience understandable and clear. I enjoyed my buying experience and when I am ready to purchase another vehicle from Casey Kia, I definitely plan experience understandable and clear. I enjoyed my buying experience and when I am ready to purchase another vehicle from Casey Kia, I definitely plan to work with him again. I highly recommend him and will refer others to him. More
by rubyedmonds74
Employees Worked With
April 07, 2023
Awesome experience with Charles. I came here a couple of months ago. Today I came back specifically for Charles and he did not disappoint. I came here a couple of months ago. Today I came back specifically for Charles and he did not disappoint. More
by t.revere
April 01, 2023
I choose to have Casey Kia handle all my recalls. They are very professional and makes sure I get my car back in a timely fashion. Right now I’m not in the market for a new one but when I do Casey Ki They are very professional and makes sure I get my car back in a timely fashion. Right now I’m not in the market for a new one but when I do Casey Kia will be my first choice!!! More
by Phil8649
Employees Worked With
Christina Allen, Joey Duncan
March 29, 2023
The dealership is awesome! This was my first visit to a Kia dealership. They stand behind their employees and every word their employees say to the customer. Everyone there was This was my first visit to a Kia dealership. They stand behind their employees and every word their employees say to the customer. Everyone there was professional and was attentive to my need for a vehicle. First impression was the greatest. I felt like I was part of the Kia family. I just looked around, inhaled, exhaled, and took it all in with a smile. I was treated as more than a customer, more like family. I'm truly thankful I was led to go to Casey Kia. More
by melishampb
March 28, 2023
Charles is an awesome salesman. He Treats you with dignity, respect and compassion. A+ customer service. He Treats you with dignity, respect and compassion. A+ customer service. More
by Shantee'
Employees Worked With
