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Casey Kia

Newport News, VA

4.8
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,524 reviews

March 02, 2025

Aiden was an amazing sales member. His knowledge of the features of each model is impressive, and he was extremely easy to work with. He is by far the best car salesman that I have eve More

by Memphis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aiden Brenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Aiden Brenner! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

February 26, 2025

WHY WE WILL NEVER GO BACK TO CASEY KIA We bought a car from Casey Kia in Newport News in 2023. It came with free oil changes and state inspections. Good perk but we would have gotten the car regardless. More

by Dean
Service Time
Recommend Dealer
No
Employees Worked With
Marcus Stacks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Casey Kia responded

Thank you Dean for taking the time to write the review! I am sorry to hear that you were not satisfied with your service visit. We strive for 100% satisfaction. Please feel free to reach out @ 757-933-2243 to resolve your concerns. I look forward to hearing from you. Ed Colton Parts & Service Director

February 21, 2025

Aiden is awesome. This young man is very knowledgeable in Kia Fortes I tell ya!! I was just at Casey Kia getting an oil change and was wondering about their buy back p More

by BELIZELOVELY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aiden Brenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Martinez, Nick Schmierer
Feb 21, 2025 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Aiden Brenner, Nick Schmierer, and Jacob Martinez! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

February 20, 2025

Worked well with us to help find the best car for the best price. Very knowledgable about the vehicles. Very patient with us while choosing the dream vehicle. More

by Crystal Valentin
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Casey Kia responded

Thank you so much Crystal for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

February 17, 2025

Great to work with. Explains everything well. Answers all questions. Fast turn around! Great customer service! More

by ChinPark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Casey Kia responded

Thank you so much Chin for the five star review! We are extremely grateful for the opportunity to earn your business again! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

February 13, 2025

Casey and Johnnie Jordan made the car leasing of our new KIA Sorento Hybrid smooth and easy More

by jdbcomc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business on your KIA Sorento Hybrid! ! Also thank you for the wonderful endorsement of Johnnie Jordan, Patrick Owens, and James Barnes! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Thank you for your loyalty! Sincerely, Roberto A. Dial -General Manager

February 12, 2025

I have been dealing with Casey Kia for about 11 years, My Salesman Charles Archer has always taken care of my needs. More

by Ralph Brummett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Casey Kia responded

Thank you so much Ralph for the five star review! We are extremely grateful for the opportunity to earn your business again! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Thank you for your loyalty! Sincerely, Roberto A. Dial -General Manager

February 07, 2025

Charles was knowledgeable about the vehicle and answers all questions pertaining to the features and specifications of the Sportage. More

by Bnjen1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

January 31, 2025

Very kind, and patient. Very knowledgeable. Will recommend to anyone. Everyone here was very friendly. More

by loraleadewald
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Casey Kia responded

Thank you so much Loralea for the five star review! We are extremely grateful for the opportunity to earn your business again! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Thank you for your loyalty! Sincerely, Roberto A. Dial -General Manager

January 28, 2025

Took the vehicle in for broke clock spring and inspection, came back with outrageous estimate for stuff that didn't even need to be done. Rude service center never used it and won't be dumb enough More

by Leohrtd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Allen
Jan 29, 2025 -

Casey Kia responded

Thank you Leo for the review! I am sorry to hear that you were not completely satisfied. We strive for 100% satisfaction. Please feel free to reach out @ 757-933-2243 to resolve your concerns. Ed Colton Parts & Service Director