Casey Kia

I had an amazing experience here with Charles today. He was very pleasant,helpful, and kind. He got me in a new and dependable car. Thanks a bunch! Come out and see him for your car needs. He was very pleasant,helpful, and kind. He got me in a new and dependable car. Thanks a bunch! Come out and see him for your car needs. More

Charles made the whole car-buying experience so smooth. I appreciate that he listened to what I was looking for, asked great questions, and ensured I was comfortable with the decisions I made. He went abov I appreciate that he listened to what I was looking for, asked great questions, and ensured I was comfortable with the decisions I made. He went above and beyond for me and I highly recommend him. More

I am very pleased with Casey dealership. This was the best experience that I have ever had buying a vehicle. Charles was very professional, polite and funny too. This was the best experience that I have ever had buying a vehicle. Charles was very professional, polite and funny too. More

Charles was very professional. Charles is very knowledgeable about all the products that kia had. I obtained a better warranty than the other kia dealership that I went to and uh, Charles is very knowledgeable about all the products that kia had. I obtained a better warranty than the other kia dealership that I went to and uh, I was very happy that you had free oil changes and free inspections for life. Everyone at the dealership was very friendly and very welcoming. I had a very good experience. More

I had a great experience. Buying process was fast and smooth. Salesman was awesome and a pleasure to work with. Buying process was fast and smooth. Salesman was awesome and a pleasure to work with. More

Very helpful and and understanding I will be back and buy from Charles again soon from Charles again soon More

Was attentive to my needs and was knowledgeable about the vehicle. I loved the experience, Charles was patient and easy to work with. vehicle. I loved the experience, Charles was patient and easy to work with. More

Aiden was an amazing sales member. His knowledge of the features of each model is impressive, and he was extremely easy to work with. He is by far the best car salesman that I have eve His knowledge of the features of each model is impressive, and he was extremely easy to work with. He is by far the best car salesman that I have ever worked it. More

WHY WE WILL NEVER GO BACK TO CASEY KIA We bought a car from Casey Kia in Newport News in 2023. It came with free oil changes and state inspections. Good perk but we would have gotten the car regardless. from Casey Kia in Newport News in 2023. It came with free oil changes and state inspections. Good perk but we would have gotten the car regardless. Recently it was time for an oil change. We set up a day and time. We arrived 15 minutes early and nearly 3 hours later they told us the car was ready. When we asked what took so long they said they were backed up with other cars. Three hours! Yesterday we made an appointment for 11:15 am to have our brakes looked at. We were ready to wait, and brought things to do to occupy our time.. When I asked when it would be ready Marcus told us that they probably would not get to look at it until the end of day or tomorrow. I told him I did not understand since we had made this appointment and expected the car to be looked at in a reasonable amount of time. He said there was nothing he could do, they were short technicians and there were again, cars in front of us. I tried to understand why we had an appointment if ultimately it made little or no difference. He said something like that is when you could drop the car off. I asked about a loaner car, because if we chose to leave it we had no way home. I also told him I recently had a stroke so I cannot drive, so bringing a second car was not an option. Marcus told us he was not authorized to give us a loaner car. At that point we had decided that this was the last time we would deal with them. I went out front to see if I could get the manager's name and contact info. The lady at the desk seemed very tentative and said she was not allowed to give out that info. To which I responded, I bought my car here and am not able to speak to the manager? I did end up leaving my name and phone number, however, more than 24 hours later I haven't heard anything. Which ultimately is fine because under no circumstances would we be going back. If you live in the Carrollton / Smithfield area I would HIGHLY recommend Travis Auto Services. They are honest, prompt, and their prices are very reasonable. They will be getting our brake job, all future oil changes and state inspections, because honestly, they are NOT free at Casey Kia! If you don't pay cash you will pay with time. This is the first time in 72 years that I have made a public complaint like this. Also, I in no way was rude nor inappropriate. More