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Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,532 reviews

February 04, 2023

Charles and Casey family are beyond fantastic! Great service and easy to work with. Will recommend Charles and Casey to any friends in need More

by Stowersm42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert “AJ” Jackson
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Feb 06, 2023 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 03, 2023

Charles was professional and provided the most genuine customer service. He understood what I needed in purchasing a vehicle and he worked within my guidelines. More

by Sherman Watkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Lavender, Joey Duncan
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Feb 06, 2023 -

Casey Kia responded

Thank you so much Sherman for the five star review! We are extremely grateful for the opportunity to earn your business. Thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

January 27, 2023

Great customer service! ! Excellent communication and very relatable! It was a great experience working with Charles! More

by Jordan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2023 -

Casey Kia responded

Thank you so much Jordan for the five star review! We are extremely grateful for the opportunity to earn your business. Thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

January 15, 2023

I would 100% recommend going to this man. Most important part of customer service is being treated with respect, patience, and being informative. I've only known Charles for a little bit, but More

by Kheemotherapy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2023 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

January 09, 2023

Charles Archer provided a wonderful experience! He is very knowledgeable and passionate about what he does. More

by kitajayxo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2023 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

January 07, 2023

Charles Archer was very thorough when explaining the features of the vehicle we were looking at, and was very professional and courteous the entire time we interacted at the dealership. More

by arcewendy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2023 -

Casey Kia responded

Thank you so much Wendy for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

January 07, 2023

Charles was an excellent person he made our day easy and stressless his knowledge on the all the models was very assuring thank you so much for your help we appreciate you . More

by skinsfanforlyf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2023 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

January 02, 2023

Overall the customer service is great. The problem I have is don't tell me to call you if a problem persist and you don't return my call. Service Department.... More

by Safrazier3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Allen, Joey Duncan
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Jan 02, 2023 -

Safrazier3 responded

Joey's customer service is awesome. Had a problem with keeping air in 1 tire. Joey had completed my oil change and tire rotation and putting air in the 1 tire. I asked if there was a problem with the tire and he told me to call him if the problem came up again. It did, called him 3 times and he never called back. Had to get it fixed else where.

Jan 02, 2023 -

Safrazier3 responded

Joey's customer service is awesome. Had a problem with keeping air in 1 tire. Joey had completed my oil change and tire rotation and putting air in the 1 tire. I asked if there was a problem with the tire and he told me to call him if the problem came up again. It did, called him 3 times and he never called back. Had to get it fixed else where.

December 30, 2022

As usual I received prompt excellent service and my car was finished when promised. Love the service I get here. More

by Betsy44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Colton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Allen
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Jan 02, 2023 -

Casey Kia responded

Thank you so much Betsy for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 27, 2022

Was given conflicting information about the necessity of my service. One Rep said it was absolutely necessary, while another said I could wait until my next appointment. It made me feel like one person was More

by harrisnai17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Allen
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