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Casey Kia
Newport News, VA
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,532 reviews
October 27, 2022
Charles was very knowledgeable and helpful in the purchase of my used Jeep. Process was as smooth as a car purchase can be. purchase of my used Jeep. Process was as smooth as a car purchase can be. More
by davidhpainter
October 23, 2022
Charles and the Manager at this dealership went over and beyond to make my son's first car buying experience the best! I will be back to trade my car in soon. beyond to make my son's first car buying experience the best! I will be back to trade my car in soon. More
by OrchidLov
October 19, 2022
It seemed like a long process, but easy to work with and get what we wanted in our long term vehicle. Jacob was awesome to work with and made the process as smooth as possible. He went above and beyond to m get what we wanted in our long term vehicle. Jacob was awesome to work with and made the process as smooth as possible. He went above and beyond to make sure we got what we were looking for. The car we were purchasing was not on site, but Jacob made sure to keep us updated during the process. More
by Kelleraa
Employees Worked With
October 15, 2022
Charles went above and beyond in terms of service. He patiently answered all my questions about the car I bought and the plan I chose. The process wasn't as long as I was anticipating, and Charles and He patiently answered all my questions about the car I bought and the plan I chose. The process wasn't as long as I was anticipating, and Charles and the other staff members at Casey Kia made it a fantastic experience overall. More
by clhower92
October 05, 2022
Very good family like atmosphere. Everyone was in a good mood and motivated to do the job. Everyone was in a good mood and motivated to do the job. More
by 94brandon21
October 04, 2022
A wonderful experience with Jacob M. Our salesman!! Car was represented accurately and good trade! Our salesman!! Car was represented accurately and good trade! More
by Mjmm77
October 03, 2022
I was very happy with everything but a 10k markup on a vehicle is excessive. vehicle is excessive. More
by kellytrower
September 27, 2022
Professional and friendly! Very patient! Went above and beyond to satisfy our desires. Explained every feature of the car expertly! Very patient! Went above and beyond to satisfy our desires. Explained every feature of the car expertly! More
by msfred43
September 26, 2022
My girlfriend and I went in to buy a car without a clue of how the process even works. Mr. Charles Archer was the most nicest and helpful sales person i’ve ever met. He even worked with our budget and gave of how the process even works. Mr. Charles Archer was the most nicest and helpful sales person i’ve ever met. He even worked with our budget and gave us very useful tips regarding the car. He by far has made the experience of buying a car very pleasurable. More
by Kya
September 25, 2022
this best experience i’ve had at a dealership. i couldn’t have asked for a better person to guide me with buying a car. the customer service was everything! he made me and my girlfriend feel comfo i couldn’t have asked for a better person to guide me with buying a car. the customer service was everything! he made me and my girlfriend feel comfortable, relaxed & he spoke good things into existence. me and my girlfriend are now kia suv owners & i couldn’t thank Mr Charles enough !! More
by shaliar21
