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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

November 03, 2022

Very great customer service. Very educated financial adviser (able to teach me something about finances I didn't already know). More

by marquesrider
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugh Mitchener
Nov 10, 2022 -

Casey Kia responded

Thank you so much Marques for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

November 02, 2022

Perks with the vehicle are great got a great deal for the vehicle I wanted. My only concern is the paperwork process could have been handled better. I was informed the day prior when I arrived the next day w More

by Ahliyahg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugh Mitchener
Nov 10, 2022 -

Casey Kia responded

Thank you so much Ahliya for the positive review! We are extremely grateful for the opportunity to earn your business. I apologize that we were not prepared to complete your paperwork upon arrival. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to improving our process to better serve you in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

November 02, 2022

Charles was very personable, friendly, patient, and great to work with. He helped me find the car that I truly wanted and made it work. He’s great! More

by Caitlinb425
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Casey Kia responded

Thank you so much Caitlin for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

November 02, 2022

Charles was very helpful and very nice. Helped me get a car that will benefit my future and I appreciate him so much. More

by Hannahpscott22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Casey Kia responded

Thank you so much Hannah for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 27, 2022

Charles was very knowledgeable and helpful in the purchase of my used Jeep. Process was as smooth as a car purchase can be. More

by davidhpainter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Casey Kia responded

Thank you so much David for the five star review! We are extremely grateful for the opportunity to earn your business on your Jeep. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 23, 2022

Charles and the Manager at this dealership went over and beyond to make my son's first car buying experience the best! I will be back to trade my car in soon. More

by OrchidLov
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugh Mitchener
Nov 10, 2022 -

Casey Kia responded

Thank you so much Latoya for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of you, and your son's automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 19, 2022

It seemed like a long process, but easy to work with and get what we wanted in our long term vehicle. Jacob was awesome to work with and made the process as smooth as possible. He went above and beyond to m More

by Kelleraa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Casey Kia responded

Thank you so much Kelleraa for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 15, 2022

Charles went above and beyond in terms of service. He patiently answered all my questions about the car I bought and the plan I chose. The process wasn't as long as I was anticipating, and Charles and More

by clhower92
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystal
Nov 10, 2022 -

Casey Kia responded

Thank you so much Courtney for the five star review! We are extremely grateful for the opportunity to earn your business on your Honda Civic. Also thank you for the wonderful endorsement of Charles Archer, and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 05, 2022

Very good family like atmosphere. Everyone was in a good mood and motivated to do the job. More

by 94brandon21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert “AJ” Jackson
Oct 13, 2022 -

Casey Kia responded

Thank you so much Brandon for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez, and my Management team. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

October 04, 2022

A wonderful experience with Jacob M. Our salesman!! Car was represented accurately and good trade! More

by Mjmm77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
Oct 13, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

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