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Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

October 03, 2022

I was very happy with everything but a 10k markup on a vehicle is excessive. More

by kellytrower
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Bomar
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Oct 13, 2022 -

Casey Kia responded

Thank you so much Kelly for the five star review. We are extremely grateful for the opportunity to earn your business. Our pricing is based on the current market and limited availability on certain models. However all pricing can be negotiated within reason. Thank you again giving us the opportunity to work with you. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

September 27, 2022

Professional and friendly! Very patient! Went above and beyond to satisfy our desires. Explained every feature of the car expertly! More

by msfred43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne
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Sep 28, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 26, 2022

My girlfriend and I went in to buy a car without a clue of how the process even works. Mr. Charles Archer was the most nicest and helpful sales person i’ve ever met. He even worked with our budget and gave More

by Kya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
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Sep 26, 2022 -

Casey Kia responded

Thank you so much Kya for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 25, 2022

this best experience i’ve had at a dealership. i couldn’t have asked for a better person to guide me with buying a car. the customer service was everything! he made me and my girlfriend feel comfo More

by shaliar21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
Report | Print
Sep 26, 2022 -

Casey Kia responded

Thank you so much Shalia for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 24, 2022

The dealership was well organized. Service was on time. Service people were polite and friendly. More

by jthebear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Riddle
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Sep 26, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful to take care of your service needs. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 21, 2022

Charles asked my preferences right off the bat & he found a car that was absolutely perfect for my style & needs!! I Love my Ride and the Casey dealership staff was amazing the entire experience. I would re More

by Amanda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
Report | Print
Sep 26, 2022 -

Casey Kia responded

Thank you so much Amanda for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 21, 2022

Charles made the process easy, Hassel free, and overall very pleasant. The level of customer service is unmatched. If I need help in the future, I know who to go to. More

by Brandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2022 -

Casey Kia responded

Thank you so much Brandy for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 19, 2022

Was not notified that free oil changes had “expired” Cost a lot of money Ugh More

by lkincade528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Allen
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Sep 26, 2022 -

Casey Kia responded

Please feel free to call me direct @ 757-933-2243 to discuss any concern's you may have. Ed Colton Parts & Service Director Casey Kia

September 06, 2022

Casey KIA is the best among the car dealing industry. My car was serviced twice by this company, and ever since I didn’t encountered any problem. My only issue with them is keeping up with time . More

by kamelrasheed17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Riddle, Gene Riddle
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Sep 26, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We look forward to taking care of all of your automotive needs in the future. We will continue to work on our times to improve your customer service experience. Sincerely, Roberto A. Dial- General Manager

August 31, 2022

Mr. Charles Archer of Casey Kia rolled out the red carpet. He was knowledgeable, friendly and helpful. He made our experience of purchasing a car a good one. More

by TJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2022 -

Casey Kia responded

Thank you so much TJ for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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