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Casey Kia
Newport News, VA
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Workmanship
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,536 reviews
July 06, 2022
Mr. Charles is extremely knowledgeable, professional, and to the detail in his sales. He worked around our needs with exemplary professionalism and made the buying process super speedy and amazing! to the detail in his sales. He worked around our needs with exemplary professionalism and made the buying process super speedy and amazing! More
by Grijalvak
Employees Worked With
July 05, 2022
Charles was awesome ! I would have gave him 10 stars but only allowed 5. Very understanding to my needs and very very respectful. Awesome salesman! I would have gave him 10 stars but only allowed 5. Very understanding to my needs and very very respectful. Awesome salesman! More
by Debimoody47
Employees Worked With
July 01, 2022
I was impressed with the staff and professionalism. Thank you to Charles and the team for making me feel welcome as a friend. -Ant Thank you to Charles and the team for making me feel welcome as a friend. -Ant More
by apugs210
June 26, 2022
The dealership was welcoming and clean. We were greeted immediately and were surprised by the kindness from each employee we encountered. We were greeted immediately and were surprised by the kindness from each employee we encountered. More
by Meredith B
June 25, 2022
Mr. Charles was the consummate professional in every way. The entire process was seamless and done with the utmost concern for the customer. Mr. Charles went above and beyond our expectations. The entire process was seamless and done with the utmost concern for the customer. Mr. Charles went above and beyond our expectations. More
by Jamey
Employees Worked With
June 18, 2022
Great deal. Very nice people not pushy. They let me take my time. My sales man Charles was so great. Very nice people not pushy. They let me take my time. My sales man Charles was so great. More
by Kenneth
June 13, 2022
“Kate” approached me with her bubbling personality. She had a big smile, and looked me directly in the eyes, “ How are you today?” I knew she would give me the attention I needed . Within a few moments She had a big smile, and looked me directly in the eyes, “ How are you today?” I knew she would give me the attention I needed . Within a few moments we were looking at vehicles that I wanted to see. Not what they wanted me to buy. All said and done I purchased 2 vehicles that day. Kate was professional in every way. Staying over an hour past closing to make sure I was getting all I wanted. The entire group is friendly and welcoming without being pushy. I will return when I’m ready to trade. Kate is an asset to Casey. Don’t let her go. The headhunters will be waiting. Well done Kate. Keep your smile . Us customers need that. More
by rbenner3669
June 13, 2022
Excellent sales representatives. Jacob and financial representative work with me to meet my every request. Jacob and financial representative work with me to meet my every request. More
by Linda
June 11, 2022
We had an excellent experience purchasing our vehicle. Charles made it simple and got us what we wanted. Charles made it simple and got us what we wanted. More
by apluim19
Employees Worked With
Other Employees :
Shannon Lavender, Albert “AJ” Jackson
June 09, 2022
Casey has been good at getting me deals. Jacob was very patient, supportive and informative Jacob was very patient, supportive and informative More
by blh02cnu
Employees Worked With
