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Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,531 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,531 reviews

March 08, 2022

Awesome service my second time back to purchase a vehicle. Great customer service and Mr Archer always make sure he meets the customers needs highly recommend. I definitely enjoy my new car!!! More

by Lakitia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2022 -

Casey Kia responded

Thank you so much Lakitia for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 05, 2022

Salesman Jacob Martinez was excellent. He remained in contact with me on the status of the vehicle arriving. Although he was persistent in trying to make the sell, I did not feel pressured More

by Trell2246
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Albert “AJ” Jackson
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Mar 07, 2022 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 04, 2022

Amber was the person who helped me and she was great. I even had a anxiety moment and she was understanding and very knowledgeable to help ease me. Her customer service, her attitude, her presence is wha More

by queenxcmyx8907
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Johnson
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Mar 07, 2022 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Amber Johnson. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 02, 2022

Christina Allen and her mechanics are great I just had my car fixed they kept me up-to-date and informed every step of the way and got my car back the next day as promised wonderful job thanks to everybody More

by Darrellsnyder64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Allen
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Mar 07, 2022 -

Casey Kia responded

Thank you so much Darrell for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christina Allen and the rest of my service staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 01, 2022

Mr. Charles service was exceptional, he was very informative and honest. Mr. Charles went above and beyond to ensure our transaction went smoothly. I wou More

by B. Wells
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 26, 2022

Mr. Archer was honest,very informative and was a pleasure to do Buisness with.I highly recommend Kia Casey…Ask for Mr.Charles Archer! More

by Mwellington036
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2022 -

Casey Kia responded

Thank you so much Nicholas for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 26, 2022

Straight to the point. Answered all questions I had. Very respectful and polite guy. Gave me a tour of where everything is. All in all gave me the best help I could have re More

by nicholaswellington12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2022 -

Casey Kia responded

Thank you so much Nicholas for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 24, 2022

We had a wonderful experience at Casey Kia! Charles took wonderful care of us!! We will be back with our next purchase to see Charles again. More

by tiffany.caruso
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert “AJ” Jackson
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Feb 28, 2022 -

Casey Kia responded

Thank you so much Tiffany for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 17, 2022

Christina lets me kniw how long the work will take, the cost up front and she always finds coupons ro help me out. More

by Bev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Allen
Report | Print
Feb 20, 2022 -

Casey Kia responded

Thank you so much Bev for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Christine Allen. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 09, 2022

Christina Allen is the best service advisor ever. Christina Allen is the best service advisor ever. Always there to help you and works with you with coupons for best deal. Acts like she cares! More

by Ozinva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Allen
Report | Print
Feb 13, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Christine Allen. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of al of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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