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Casey Kia

Newport News, VA

4.8
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,532 reviews

December 08, 2021

Charles is the best salesmen ever!…He took his time with me to help me find the perfect car! More

by Kshouldis87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 05, 2021

Our second experience with Casey Kia as well as Mr. Johnnie Jordan, Jr and Mr. James Barnes, and equally as amazing as the first. We purchased a new vehicle for myself earlier this year and had such a More

by Amy G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Casey Kia responded

WOW!!! Thank you so much Amy for the five star review! We are extremely grateful for the opportunity to earn your business for the second time. Also thank you for the wonderful endorsement of Johnnie Jordan and James Barnes. We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 05, 2021

Mr. Jacob demonstrated excellent customer service and truly worked hard in helping me find a car that was within my budget. As I test drove a Kia Rio (which I now own!!!), he was able to calmly direct me More

by Amadi Davis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert “AJ” Jackson
Dec 11, 2021 -

Casey Kia responded

Thank you so much Amadi for the five star review! We are extremely grateful for the opportunity to earn your business as a first time buyer! Also thank you for the wonderful endorsement of Jacob Martinez and AJ Jackson. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 04, 2021

Jacob was great! He was pleasant and so easy to work with. The sales manager, Aaron was fantastic. He made the deal so easy and worked hard to get me what I wanted. This is my fourth car purchase from C More

by dawnwymer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
Dec 11, 2021 -

Casey Kia responded

Thank you so much Dawn for the five star review! We are extremely grateful for the opportunity to earn your business on your fourth purchase. Also thank you for the wonderful endorsement of Aaron McGiffin and Jacob Martinez! We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Thank you for your loyalty! Sincerely, Roberto A. Dial- General Manager

December 04, 2021

I worked with Mr. Charles Archer twice over the last three years, and both times he was forthright, answered all my questions, and provided great service. I would highly recommend him, as he is easy to More

by Dhorn25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert “AJ” Jackson
Dec 11, 2021 -

Casey Kia responded

Thank you so much for five star review! We are extremely grateful for the opportunity to earn your business for a second time. Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 03, 2021

Service department is helpful and pleasant. I recently visited for my one month appointment and felt like a VIP! I was a little late getting there, but it looks like I was scheduled in a way that they pl More

by liv1n4god
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Crist
Dec 11, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 01, 2021

You Have to schedule three different appointment with these guy's If you havent problèmes with your car under warranty work. Make appointment for to get it check took three month for the next appoi More

by Getpaid2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Colton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Casey Kia responded

Sorry for any mix up please feel free to contact me direct @ 757-933-2243 i am sure we can resolve your issue. Ed Colton Service Manager Casey Kia

Dec 03, 2021 -

Getpaid2012 responded

Hello Tryed calling Number no good Call me 757 358 4189

November 21, 2021

If your looking for a place to buy your next vehicle then Casy Kia and Jacob Martinez is where and who you want to buy from if your looking to have a Jesus loving and God fearing experience. This is the More

by lugo.charles.lugo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Casey Kia responded

Thank you so much Joseph for the five star review! We are extremely grateful for the opportunity to earn your business for the second time! Also thank you for the wonderful endorsement of Jacob Martinez! We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial- General Manager

Nov 30, 2021 -

lugo.charles.lugo responded

Your very welcome brother thank you for being a strong man of Jesus before being an awesome leader of your team at Casy Kia!

November 17, 2021

Two recall appointments, they dont profit waiting for third hope my car doesn't catch fire. More

by Living in fear
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jada customer support, Shannon Lavender
Nov 19, 2021 -

Casey Kia responded

Please feel free to call me direct @ 757-933-2243 to discuss your issue. Ed Colton Parts & Service Director Casey Kia

October 29, 2021

Casey Kia was a great dealership to work with. Knowledgeable about the products they sell. More

by jessicarowlett1313
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Rashan Taliaferro , Albert “AJ” Jackson
Oct 30, 2021 -

Casey Kia responded

Thank you so much Jessica for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive review of Kaitlin Fields and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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