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Casey Kia

Newport News, VA

4.8
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,532 reviews

July 05, 2021

Great place to do Business with. The people are very friendly and professional. Johnnie our Sales Consultant, gave us top notch customer service. He was Professional, Courteous, Patient and kind. He lis More

by CJohnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Casey Kia responded

Thank you so much CJohnson for the five star review. We are extremely grateful for the opportunity to earn your business for you and your daughter. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

June 30, 2021

I love Casey Kia! They worked with us so much when we needed help with a lower car payment. Johnnie is such an awesome person and we will continue to go to him for all our car buying needs! More

by Heathermariefisher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Johnson
Jun 30, 2021 -

Casey Kia responded

Thank you so much Heather for the five star review! We love you too! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

June 30, 2021

One of the best!! It’s all I can say to describe him and my experience. Highly recommend..thank you! More

by Walkershakiya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Casey Kia responded

Thank you so much Shakiya for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the glowing recommendation of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

June 29, 2021

Charles Archer has gone above and beyond to help me get a vehicle that fits in my needs. He was patient with me and always made sure I was comfortable with every step. This is the second vehicle I have bough More

by Duchess Loren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Casey Kia responded

Thank you so much Loren for the five star review! We are extremely grateful for the opportunity to earn your business for the second time. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

June 26, 2021

I had a wonderful experience at this dealership. Mr. Charles was honest and straight to the point and answered all of my questions during my purchase. Mr. Charles was very patient, respectful, and very More

by Monique19861986
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Denby
Jun 27, 2021 -

Casey Kia responded

Thank you so much Monique for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

June 26, 2021

Friendly, knowledgeable customer service from Christine Allen and the rest of the Service Department during recent visit. Overall excellent experience during recent vehicle service. Christine is my go to s More

by Mcubed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Allen
Jun 27, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christine Allen. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

June 25, 2021

Charles was absolutely wonderful to work with. He went above and beyond to satisfy our needs. He was very engaging and treated my family with the utmost respect that all customers deserve. More

by SLY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

SLY responded

Charles was absolutely wonderful to work with. He went above and beyond to satisfy our needs. He was very engaged and treated my family with the utmost respect that all customers deserve

Jun 27, 2021 -

Casey Kia responded

Thank you so much Sly for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

June 21, 2021

Best car buying experience ever. Mr. Archer helped my daughter and I replace her precious car which was totalled in an accident. He was polite, very knowledgeable about the vehicle my daughter wanted and More

by shenita621@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Lavender, Ed Denby
Jun 27, 2021 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to earn the business of you and your daughter. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

June 19, 2021

Had a great experience with Casey Kia. Great customer service and always give the customer what they need. Charles Archer made sure he meet my needs on what car I liked and what was a best fit for me!!! More

by Lakitia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2021 -

Casey Kia responded

Thank you so much Bryan for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

June 19, 2021

. . . an absolutely fantastic experience! Everyone involved with the process to service my vehicle was beyond helpful and so thoughtful ~ from the team that assisted with a “loaner vehicle,” Wayne Cra More

by egjacobs2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Crabtree / Service Dept. Staff
Jun 27, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Wayne Crabtree. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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