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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

June 25, 2021

Charles was absolutely wonderful to work with. He went above and beyond to satisfy our needs. He was very engaging and treated my family with the utmost respect that all customers deserve. More

by SLY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

SLY responded

Charles was absolutely wonderful to work with. He went above and beyond to satisfy our needs. He was very engaged and treated my family with the utmost respect that all customers deserve

Jun 27, 2021 -

Casey Kia responded

Thank you so much Sly for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

June 21, 2021

Best car buying experience ever. Mr. Archer helped my daughter and I replace her precious car which was totalled in an accident. He was polite, very knowledgeable about the vehicle my daughter wanted and More

by shenita621@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Lavender, Ed Denby
Jun 27, 2021 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to earn the business of you and your daughter. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

June 19, 2021

Had a great experience with Casey Kia. Great customer service and always give the customer what they need. Charles Archer made sure he meet my needs on what car I liked and what was a best fit for me!!! More

by Lakitia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2021 -

Casey Kia responded

Thank you so much Bryan for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

June 19, 2021

. . . an absolutely fantastic experience! Everyone involved with the process to service my vehicle was beyond helpful and so thoughtful ~ from the team that assisted with a “loaner vehicle,” Wayne Cra More

by egjacobs2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Crabtree / Service Dept. Staff
Jun 27, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Wayne Crabtree. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

June 18, 2021

I have purchased three Kia automobiles in the last 14 months from Jacob Martinez the dealership is top notch. Everybody’s professional knows their stuff no nonsense bottom line and I always enjoy my expe More

by Sally
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Karla Tristani
Jun 27, 2021 -

Casey Kia responded

Thank you so much Sally for the five star review! We are extremely grateful for the opportunity to earn your business for the third time. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

June 15, 2021

If awesome was a person it would be Mr. Jordan . Ive never had such a great experience until I came across Mr.Jordan ! #10sAcrossTheBoard ! Great More

by Lassiter1019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Lassiter1019 responded

I’ve never experienced such great customer service until I met Mr.Johnnie Jordan. This man deserves an award . He was great & made sure I left satisfied . Great work ! I would definitely recommend!

Jun 16, 2021 -

Casey Kia responded

Thank you so much Destiny for the five star review. We are extremely grateful for the opportunity to earn your business on the purchase of your 2021 KIA Forte! Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

June 15, 2021

Charles really saved me. From the first time we spoke he listened to my needs and told me to have faith. He worked majic…literally.He is very honest and knowledgeable. By far the best car salesman I have ev More

by LadyE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you so much for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

June 12, 2021

Charles was a life saver for my family and I. He listened to our needs and was able to work his magic. As of June 11, 2021 we are owners of a new vehicle that’s more comfortable for my family and I. We pra More

by Swilliams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Casey Kia responded

WOW!!! Thank you so much Sheneika for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your Infiniti QX60. Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

May 31, 2021

Mr. Charles was a life savor! I told him what I wanted, what I was looking for & he knew EXACTLY what car to point me to. He is very honest & know his facts. He won’t steer you the wrong way. I appreciate More

by Tia Graves
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rashan Taliaferro
May 31, 2021 -

Casey Kia responded

Thank you so much Tia for the five star review! We are extremely grateful for the opportunity to earn your business on your first purchase on your own. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

May 31, 2021

Prompt, professional and courteous. Extra cost is told prior to doing the service. Valet service is an added blessing for me right now.Great service department. More

by bevells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris was my contact
May 31, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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