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Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,532 reviews

April 24, 2021

Mr Arher at the Casey Kia dealership on Jefferson Ave. showed me great customer service, made everything stress free, and made me feel comfortable with the car. I recommend anyone trying to get a vehicle More

by Michelle Smart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2021 -

Casey Kia responded

Thank you so much Michelle for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful review of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

April 19, 2021

I highly recommend Johnnie for your car buying needs. He is an honest man and I appreciate that from a salesman. He did not try to force me to buy but layed out all the options and let me decide. Very know More

by silvi mantero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2021 -

Casey Kia responded

Thank you so much Silvi for the positive review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2022' KIA Carnival SX. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

April 17, 2021

WOW!!! What a pleasant experience from start to finish with Charles!!! He made it so easy, was so informative, and made buying our car so comfortable. ANYONE who is thinking of purchasing a car NEEDS to More

by Christine J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2021 -

Casey Kia responded

WOW is right!!! Thank you so much for the five star review and your kind words about your experience here at my dealership. We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

April 06, 2021

Jacob and Ed were both great to work with! Very patient, and helped me find the deal I needed. Would recommend to others who are looking. More

by info84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed
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Apr 19, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez and Ed Denby. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

April 06, 2021

I really appreciate the patience an honest that Charles showed me. He explained step by the car features an the buying process. I really enjoyed working with him an I recommend he to sale u a car. The bes More

by Mz. Flo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2021 -

Casey Kia responded

Thank you so much Mz. Flo for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

Apr 29, 2021 -

Mz. Flo responded

I was in Casey Kia this afternoon I received very poor customer service and very dissatisfied with what just transpired

Apr 29, 2021 -

Mz. Flo responded

Good afternoon Roberto can you please give me a call

April 03, 2021

My wife and I just moved here from MD and were looking forward here first car. Charles was extremely nice and helped us through 3 or 4 cars until we found the one she wanted. She was so happy to get her f More

by MDtoVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We are looking forward to taking care of all of your automotive needs in the future. Welcome to the area, and to the Casey KIA family. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

April 02, 2021

Awesome service. Highly efficient professional and soooo organized from once u drive ur vehichke up and get out like a well oiled machjne. Must have great supervisors and leadership More

by mandpthacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Dianna
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Apr 03, 2021 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

April 01, 2021

My daughter just bought a vehicle from Casey Kia and she is thrilled! She got the SUV she wanted, the deal she wanted, the payment she wanted and, she told me she was treated like family! There's a reason More

by Satisifiedfather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Mason
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Apr 03, 2021 -

Casey Kia responded

Thank you so much Mr. Turyan for the five star review! I enjoyed our conversation on Thursday evening. We are extremely grateful for the opportunity to earn your daughter’s business on the purchase of her 2021 KIA Seltos! Also thank you for the wonderful endorsement of Ryan Mason. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of her automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

Apr 03, 2021 -

Satisifiedfather responded

I'm going to start using your "radical hospitality" philisophy in my thoughts, actions, and vocabulary! Thanks again.

April 01, 2021

I would like to say thank you to Johnnie Jordan for making the car buying experience pleasant. He was helpful throughout the process and I would recommend him others. Thank you!!! More

by S
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2021 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 31, 2021

I really had a great experience working with Mr. Jordan in purchasing of my new vehicle -He was kind , patient , and consistent. Thanks so much may god bless you. More

by Britmann1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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