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Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,531 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,531 reviews

October 28, 2020

Very pleasant experience, especially the kind customer service by Mr. Martinez, and Mr. Saleem. They both were very helpful and I am a happy customer. More

by Hldva2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
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Oct 28, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez and Sam Saleem. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 26, 2020

Awsome people....im very pleased with christina....my service lady... thanks for what you do...and I don't want to leave out my parts lady. Robin hunt More

by Pops82
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina is awsome..she she knows her job.... thanks for what you...do..and I don't want to leave out my parts lady..Robin..awsome...lady
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Oct 26, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the wonderful endorsement of Christine Allen and Robin Hunt. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your service needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 26, 2020

Johnnie was exceptionally friendly but most of all, he helped us get an even better deal than we were hoping for. I would recommend Johnnie to anyone looking for a quality car for an incredible price! More

by Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 25, 2020

Casey KIA is the best dealership by far! Sales and service department are very professional! Everyone is helpful and they always make sure you are well taken care of!!! Keep up the good work Casey KIA More

by Melissa Martinez-Chellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Dianna
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Oct 26, 2020 -

Casey Kia responded

Thank you so much Melissa for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of my sales and service staff. It is our goal to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 25, 2020

I’m disappointed with the vehicle I bought from Casey. I traded a “Top of the line Santa Fe with all the Bells and Whistles for a “plain car Kia Sorento” I would have at least expected the same respect of a More

by nytegale
Recommend Dealer
No
Employees Worked With
Kaitlin Fields
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
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Oct 26, 2020 -

Casey Kia responded

Thank you for your review Mrs. Brown. I apologize that you feel the way you do about the recent purchase of your brand new 2020' KIA Sorento EX AWD. This trim level is comparable to the trim level of the Santa Fe that you traded in. I will be more than happy to set up a time to go over all of the features and functions with you that come with your new Sorento. This is where our relationship starts. We want to make sure that we have answered all of your questions, and take care of all of your automotive needs in the future. Please email me at r_dial@caseyauto.com to schedule a time to meet with you. Sincerely, Roberto A. Dial- General Manager

October 25, 2020

Let me start by saying by far the easiest and convenient sale of our life I got in touch over the phone with Casey kia after dealing with several Kia dealers in the area and we were connected with Sam. He w More

by Mommyoftwo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
Report | Print
Oct 26, 2020 -

Casey Kia responded

WOW!!! Thank you so much for the five star review, and the glowing recommendation. We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Kaitlin Fields and Sam Saleem. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

October 21, 2020

Good afternoon I would like to thank everyone who help me at this dealership. I was treated like a queen I would recommend this dealership to everyone what great service thanks again Ms Johnson More

by Caroljohnson011995
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Arrington
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Oct 21, 2020 -

Casey Kia responded

Thank you so much Carol for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your KIA Sportage LX. Also thank you for the wonderful endorsement of Aaron Arrington. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

October 20, 2020

Johnnie was great and made the whole experience very pleasant. I was very happy with the support! Thank you for helping me get my new car!! More

by keonta.ridges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2020 -

Casey Kia responded

Thank you so much Keonta for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your KIA Sportage EX. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 20, 2020

Amazing service from Aaron A an the rest of Casey Kia . I love with my new car thank you so much for helping me outt More

by ashawade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Arrington
Report | Print
Oct 21, 2020 -

Casey Kia responded

Thank you so much Asha for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your KIA Sportage LX. Also thank you for the positive endorsement of Aaron Arrington. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

October 16, 2020

Omg. Dealing with this dealership was a pleasure..... not one lie! Treated my husband and I like royalty! Thank you again. My forever dealership. I wish there were more stars to give them. Sam and R More

by Cmlgrc13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Saleem
Report | Print
Oct 19, 2020 -

Casey Kia responded

WOW!!! Thank you so much Colleen for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2021 KIA Sedona. Also thank you for the wonderful endorsement of Ryan Mason and Sam Saleem. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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