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Casey Kia

Newport News, VA

4.8
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,532 reviews

July 02, 2020

A welcoming environment, has plenty of experts that'll get you the car you need. Sales expert Kaitlin Fields made my car buy experience great. More

by B. Smith
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Kaitlin Fields. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

July 02, 2020

Jacob was very helpful and knowledgeable about all features of the car. He seemed truly genuine when dealing with us. The service department did not clean the car as they were supposed to so we had More

by cfh001
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2020 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to earn your business. I apologize that you had to come back and get your car re-cleaned. I want to offer you a complimentary courtesy clean when you come back in for your first service appointment. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

July 01, 2020

Amazing!! He goes above and beyond.. I been so scared, but working with him made it so comfortable and exciting again! HATS OFF TO THEM ALL! More

by Alexis
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Duncan
Jul 09, 2020 -

Casey Kia responded

Thank you so much Alexis for the five star review! We are extremely grateful for the opportunity to earn your business. It is our goal to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

July 01, 2020

Welcoming, friendly environment, sales representatives are very helpful, patient, and work very well with me,professional, encourages you to stay positive ,hopeful, reliable, team players More

by lorrainerawlingsbrown
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
Jul 09, 2020 -

Casey Kia responded

Thank you so much Lorraine for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2020 KIA Rio. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

June 30, 2020

Mr. Charles Archer was very informative about his profession. I have never dealt with a salesperson as pleasant as Mr. Charles he’s a winner all the way around. Keep up the extravagant job that you d More

by angevans8
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Casey Kia responded

WOW! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

June 29, 2020

Jacob was fantastic! The whole financial process was easy. Loved that they had in house insurance information. The GM worked with us to get our payments where we wanted them. Overall great experience More

by Shannonwendt2091
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Casey Kia responded

Thank you so much Shannon for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the positive endorsement of Jacob Martinez and I. It is our goal to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

June 29, 2020

Charles Archer was my salesman and was very pleasant to work with. This gentleman went above and beyond to help me not only find a car I liked but made sure that I went home in it that day. If u are in the More

by slbland427
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

June 28, 2020

Johnnie helped me yesterday for hours on end making sure I get what I was looking for. He was patient and attentive. He allowed me to ask as many questions as needed and promptly and honestly answered them. More

by Shirley
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Casey Kia responded

Thank you so much Shirley for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

June 27, 2020

This dealership is really good. I would recommend it to everyone. I was a tough customer. Actually came in for a used car but after driving a couple and looking at the financing, Sam the Manager brought up More

by Sally
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
Jun 29, 2020 -

Casey Kia responded

WOW!!! Thank you so much Sally for your five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2020 KIA Rio. Also thank you for the wonderful endorsement of Jacob Martinez and Sam Saleem. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

June 27, 2020

Usually get a great deal here. They will work with you to help you get the car you want. Jacob was very relaxed and kind. More

by aeliz.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Sam Saleem
Jun 27, 2020 -

Casey Kia responded

Thank you so much Elizabeth for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2020 KIA Soul. Thank you so much for your patience during the process. We appreciate your loyalty! Also thank you for the positive endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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