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Casey Kia

Newport News, VA

4.7
1,527 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,527 reviews

October 21, 2019

Amazing service and awesome deal This man went above and beyond to get me more than I ever imagined I could afford. He made the process so easy and kept my mom happy. I would recommen More

by DuchessLoren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 21, 2019

Thank you, Casey Great experience and went the extra mile with the purchase. Charles was helpful and friendly as was the other individuals who helped us with the purch More

by Wheelbarrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Finch
Oct 21, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Congratulations on your purchase, and welcome to the Casey KIA family! Also thank you for the positive endorsement of Charles Archer and the rest of my staff. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 19, 2019

Experience on buying car My experience was great. The dealer Mr Charles Archer was great worked with me and explained everything I need to know. I would definitely recommend p More

by Chris
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2019 -

Casey Kia responded

Thank you so much Chris for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 19, 2019

great experience! Very great experience with Charles .. great customer service , very respectful and down to earth . He’s the man to come to he will get you in a vehicl More

by Tae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 18, 2019

Great Experience at no pressure Ask for Kaitlin Fields, and James Barnes. These two alone make Casey Kia the best experience in buying a car that I have ever had. More

by Dutch07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the positive endorsement of Kaitlin Fields and James Barnes. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 16, 2019

Very accommodating! Charles Archer made my first car experience more than amazing. He made sure that I had and understood all information regarding my purchase. Charles n More

by Jordyn Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Casey Kia responded

WOW!!! Thank you so much Jordyn for the five star review! Congratulations on the purchase of your 2019 KIA Forte! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 15, 2019

Kelvin’s the man I’m older and have bought quite a few cars in my life, In all honesty Kelvin has been one of my favorite employees to work with. Very knowledgeable an More

by Tom M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Williams
Oct 16, 2019 -

Casey Kia responded

WOW!!! Thank you so much Tom for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Kelvin Williams. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 14, 2019

Beyond phenomenal The best customer service! This is my second time dealing with Charles and Casey Kia. Couldn’t ask for a better sales man. Wouldn’t choose any other p More

by Moe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Casey Kia responded

Thank you Moe for the five star review! We are extremely grateful for your loyalty and your business. Also thank you for the positive endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 11, 2019

a Very enjoyable car buying experiance! My wife was looking for a new SUV and Jonnie sat down and listened to what she wanted and found it for her. She didn't feel comfortable about the firs More

by mackeydog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Casey Kia responded

WOW!!! Thank you so much for the wonderful five star review! Congratulations on your recent purchase with your wife! We are extremely grateful for the opportunity to earn your business. Thank you for the wonderful recommendation of Johnnie Jordan. It is our goal to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 11, 2019

Class A Customer Service Mr. Johnnie was just wonderful. I recommend him if you're looking to purchase your next car. He is incredibly knowledgeablee in the best way to get th More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Johnnie Jordan. It is our goal to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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