Back

Casey Kia

Newport News, VA

4.7
1,527 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
Contact Dealership

11999 Jefferson Ave

Newport News, VA

23606

Directions

By Type

Showing 1,527 reviews

October 11, 2019

Our experience was outstanding from the beginning From the beginning of our time at the dealership, Charles introduced himself and asked if there was anything we were looking for. As we talked, he kn More

by Harmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Casey Kia responded

Thank you so much for the five star review Harmon. We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We appreciate the kind words of endearment expressed about your experience with him. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 06, 2019

Charles was very helpful and knowledgeable about the products he was showing us. He was very kind and respectful to my whole family very much recommend More

by Alex
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Casey Kia responded

Thank you so much Alex for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 05, 2019

If I could give 100 stars I would. I walked in Kia not even thinking I could walk out with a car knowing how my credit was set up. Mr.Charles let me know that he was going to do his best and he did just t More

by Tishara95
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gordon Hatcher
Oct 08, 2019 -

Casey Kia responded

WOW!!! Thank you so much Tishara for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the glowing endorsement of Charles Archer and Gordon Hatcher. It is our goal to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 04, 2019

The service is good. I would like to have my tires incorporated with my oil changes. Pamela Denny always greets me with a smile and my name. More

by Keisha
Recommend Dealer
Yes
Employees Worked With
Pamela Denny
Oct 04, 2019 -

Casey Kia responded

Thank you Keisha for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Pamela Denny. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 04, 2019

I always had a very good experience with Casey. It has always been painless when I have to bring my car in or to purchase. More

by Gretel
Recommend Dealer
Yes
Employees Worked With
Katie
Oct 04, 2019 -

Casey Kia responded

Thank you so much Gretel for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Please let me know if you need anything! We look forward to seeing you soon! Sincerely, Roberto A. Dial- General Manager

October 04, 2019

Kelvin Williams did an outstanding job. I definitely recommend Mr. Williams When looking for the right car!!! I Went in after work and everything worked out great. Easy as it could be.. Just awesome! More

by Erik
Recommend Dealer
Yes
Employees Worked With
Kelvin Williams, Jeff Finch
Oct 04, 2019 -

Casey Kia responded

Thank you so much Kelvin for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Kelvin Williams. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything.- Sincerely, Roberto A. Dial- General Manager

October 04, 2019

Charles is a great car dealer he really cares and he knows cars.customer service is great please if your in need of a car go see Mr Charles Archer. Thanks Mr Charles & Mr Gordon for helping my daughter More

by Leticia Norfleet
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gordon Hatcher
Oct 07, 2019 -

Casey Kia responded

WOW!!! Thank you for the five star review Leticia, and the wonderful endorsement of Charles Archer. We are extremely grateful to earn your business! Also thank you for the positive endorsement of Gordon Hatcher. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

September 30, 2019

Charles was very professional and he took his time to explain all details to me.He was very informative and knew exactly what he was talking about,he is definitely for the "People" Awesome job Charles an More

by Briwar2012
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2019 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 29, 2019

Superior Customer Service I was reluctant to have to go a dealership. However, Katie was excellent and was shocked that I only had to pay for a bulb! More

by Campbellds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katherine Gilbert
Oct 04, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to service your vehicle. Also thank you for the positive endorsement of Katie Gilbert. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

September 28, 2019

Scheduled Service I just had my scheduled service and everything went off like clockwork Thank you Christine (my service tech). For a quick and friendly service. I love More

by Zotz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine -Service
Oct 04, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to service your vehicle. Also thank you so much for the positive endorsement of Christine. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

...
76
...