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Casey Kia

Newport News, VA

4.7
1,527 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,527 reviews

June 24, 2019

Very professional Charles was very professional , He took us step by step processing the paper work ...He was patient and he took time to make sure everything was wonde More

by Passion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2019 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for your business. We are blessed to have you as our valued customers. Thank you for the wonderful endorsement of Charles Archer! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager

June 23, 2019

Helped me find just what I was looking for! Charles was instrumental in helping me find the perfect car for my family ! I am so appreciative of all he did! Super friendly and thoughtful and wen More

by Kf21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2019 -

Casey Kia responded

Thank you for your five star review! We are extremely grateful for the opportunity to earn your business! Thank you for the positive endorsement of Charles Archer! We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial General Manager

June 22, 2019

Great and fast experience I had a whole bunch of stuff to get worked on my car. They offered a local shuttle for me while I wait . I didn’t have to use but the service only too More

by Coffield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : They call him Joey , Joseph Butkiewicz
Jun 24, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for your positive feedback and allowing us to service your vehicle. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

June 20, 2019

Exceptional Customer Service I called and was helped by Ms. Cassandra after expressing my vehicle concerns. She was very thorough and courteous. When I arrived for my scheduled ap More

by Brandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassandra, Joseph Butkiewicz
Jun 24, 2019 -

Casey Kia responded

Thank you so much Brandy for the five star review and your positive feedback, We are extremely grateful for the opportunity to service your vehicle. Thank you for the positive endorsement of Cassandra and Joe B. It is our goal to provide all of our customers with radical hospitality and treat you like family! Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

June 12, 2019

Class "A" service Charles was very nice from greeting to closing of the sale. I will be recommending him to all my friends when they are in need of a new car! Charles t More

by Cmcree24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Costner
Jun 13, 2019 -

Casey Kia responded

Congratulations! Thank you for your business and the wonderful endorsement of Charles Archer. Our goal is to provide excellent customer service to every guest. We look foreword to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

June 10, 2019

Dream Car Charles was a great salesman! Answered all my questions and helped me purchase my dream Jeep! It was a great overall experience, very pleased and wou More

by Brittanyw224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2019 -

Casey Kia responded

Congratulations Brittany! Thank you for the opportunity to earn your business and the positive endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager

June 07, 2019

Casey Kia never disappoints! I had the opportunity to work with Casey Kia again. This is second vehicle with them and I couldn’t be happier. Charles was an amazing salesman, he ma More

by Marcela Robertson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Willams, Steve Mitchell, Kelvin Williams, Chris Costner
Jun 13, 2019 -

Casey Kia responded

Congratulations Marcela on your recent purchase and your positive endorsement of Charles Archer. We are extremely grateful for the second opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial General Manager

June 07, 2019

Great car Expected special treatment and great deal; love the Kia; fantastic mpg. However I didn’t check out the car well, nor the deal til after we closed. Pai More

by Nanatrucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Costner
June 01, 2019

Amazing Mr. Charles Archer gave my family and I great service and experience. I was able to test drive the car and ask questions without judgement. More

by Jen1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Costner
Jun 08, 2019 -

Casey Kia responded

Thank you Jen for the wonderful review and endorsement of Charles Archer! We are extremely grateful for the opportunity to earn your business. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

May 28, 2019

Above and beyond!!! This service department is great! They treat me like family and are always honest with me about my repairs. They demonstrate a lot of respect between More

by McMurray88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz, Pamela Denny
Jun 08, 2019 -

Casey Kia responded

WOW!!! Thank you so much for this wonderful review! We are extremely grateful for the opportunity to take care of your vehicle. I value your feelings about your experience with my dealership! Thank you for your kind words and endorsement of Pamela Denny. She is a hard worker, and enjoys making sure that she takes care of each customer. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

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