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Casey Kia

Newport News, VA

4.8
1,529 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,529 reviews

October 15, 2018

Great salesperson I went in looking for a vehicle. Barrington got right on it. He helped me pick out a car and helped me EVERY STEP of the way. He’s the person to go to More

by Hargrave4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barrington Duncan
Oct 16, 2018 -

Casey Kia responded

We couldn’t be happier that Barrington provided you with a great experience at Casey KIA. He is a true asset and we are lucky to have him on our team. We hope you have a great day, please come back to visit anytime!

August 27, 2018

I got that what I wanted to have! The sales manager Fernando Lennow listened to me. I wanted to buy a specific car. Mr. Lennow did not urge me to buy anything else. He has done what I More

by SVEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fernando Lennon
Aug 28, 2018 -

Casey Kia responded

We are thankful for your 5-star review, Sven! We work hard to make our customers continuously satisfied and happy. It is great to get feedback to see that our employees are accomplishing that! We hope to see you again, thank you!

August 08, 2018

Not pushy The two guys that went through the process of getting me into a vehicle, that was safe and affordable, was awesome! They were knowledgable and upfront More

by Jeepbum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Gilliam, Steve Mitchell
Aug 09, 2018 -

Casey Kia responded

Thank you for choosing Casey KIA! Our Team was glad to assist you with proper insight and communication. It all comes possible through your patience and we're grateful for the opportunity. Feel free to stop by for any further assistance. Have a great day!

June 04, 2018

Great Experience at Casey Kia This was my second time purchasing a vehicle, but my first time purchasing a brand new vehicle. Shaliyah Barrow made this a great experience. I told h More

by TSkinner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaliyah Barrow
Jun 05, 2018 -

Casey Kia responded

Thank you for choosing Casey KIA! We're glad to be alongside you on a process as big as buying a new vehicle. Providing you with the best experience is our goal and to see you enjoyed your time with us is very encouraging. Stop by for any further assistance and we would be more than happy to help! Until then, enjoy your new vehicle! You deserved it. Have a great day!

March 14, 2018

My experience was excellent My experience at Casey Kia was awesome. Kelvin Williams was my sales associate and he was fabulous. He sat my husband and I down and explained clear More

by Tiffany Moore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Gilbert, Kelvin Williams
Mar 15, 2018 -

Casey Kia responded

Thank you for choosing Casey KIA, TIffany! Kelvin and our team were glad to have helped you in this process alongside your husband. We are always available to help you for any inquiry or assistance with your KIA. Have a great day!

March 05, 2018

Ecxelent!!! The service, and the attention felt very genuine. Shaliyah and Mr.Dial did and outstanding job. I deffinetly will recommend them to my friends for bus More

by Caljax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaliyah Barrow
Mar 06, 2018 -

Casey Kia responded

Thank you for stopping by Casey KIA! We are glad to hear about your positive visit, a customer's experience is our main focus and our job's not done until we make it happen. Please feel free to stop by for any additional inquiries and we'll be glad to help! Have a great day!

February 14, 2018

GREAT SERVICE!!! Very friendly and worked with our budget without a problem. Gave us exactly what we wanted and pointed us in the right direction. Best car dealership More

by Katt93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2018 -

Casey Kia responded

We appreciate your visit with us! Charles and the rest of our team at Casey KIA want to ensure every customer that they are in the right hands when they come to us. We will continue to provide the insight and services for any further assistance you may require. Thank you for your time and for your review, have a great day!

February 07, 2018

Perfect service Charles was wonderful from beginning to the end.He even took us home and picked us up to get the deal done. He was very kind and did all that he could More

by Eve13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Casey Kia responded

Thank you for leaving the great review! Charles is a fine example of Casey KIA's dedication towards ensuring the customer that they are in the right hands. He goes the extra mile to create an excellent customer experience! We appreciate your time, have a great day!

Feb 09, 2018 -

Casey Kia responded

Thank you for your review! Charles is a great, integral part to the Casey KIA crew that works hard to provide exceptional customer service and customer insight. We will be glad to assist you in any way possible upon further visits. Have a great day!

January 31, 2018

Very intelligent and kind Charles is a very good sales man I never met someone so nice and he know his work I will highly prefer him he works with you and take you through ever More

by Jonasia41299
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2018 -

Casey Kia responded

Thank you for giving us a visit! Charles wonderfully represents the dedication and amiable nature of our staff. We always look to make ourselves available for any customer and any need. We appreciate your visit and hope to see you again for any further assistance. Have a great day!

January 20, 2018

Best car buying experience Came in to look at used cars jay randle helped me find exactly what I was looking for great southern experience from start to finish More

by James Harvey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay randle
Jan 22, 2018 -

Casey Kia responded

Thank you for your time, James! We appreciate your visit and hope it was well worth your time. Please give us a visit for any further assistance. Have a great day!

Jan 23, 2018 -

Casey Kia responded

Thanks for giving us a visit, James! We at Casey KIA pride ourselves in a job well-done and our job is not done until every visitor leaves satisfied. Give us a visit for any further assistance, have a great day!

Jan 24, 2018 -

Casey Kia responded

We appreciate your time with us, James! Thank you for giving us a visit, we hope to assist you in any future inquires or curiosities. Have a great day!

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