
Casey Kia
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Upgraded Charles is one of the best! He is extremely helpful and full of knowledge. He becomes your friend by the end of the experience, I wouldn’t purchase an Charles is one of the best! He is extremely helpful and full of knowledge. He becomes your friend by the end of the experience, I wouldn’t purchase another car from anyone else! More
Charles Charles helped me get a 2013 Kia Optima SX! He promised me upfront that he would get me the car I wanted regardless of credit. My score was not the be Charles helped me get a 2013 Kia Optima SX! He promised me upfront that he would get me the car I wanted regardless of credit. My score was not the best at the time and he still cane through for me! Guy is honest and stuck to his word! If anyone is in the market to get a car I highly recommend seeing Charles. More
Great customer service Charles ensured me that he would get me something that I would Love. He stated that It would be a few steps up from my previous Kia. He asked me exten Charles ensured me that he would get me something that I would Love. He stated that It would be a few steps up from my previous Kia. He asked me extensive questions to ensure that i got the best car that best fits me. This experience was great ! Would recommend to family and friends! More
Buying a car We had been to multiple different dealerships in the past two weeks and Casey Kia was the first to be honest with us about the out the door cost and g We had been to multiple different dealerships in the past two weeks and Casey Kia was the first to be honest with us about the out the door cost and gave us an excellent deal. They weren't trying to sneak in additional charges like other dealerships and treated us like real people. The employees that helped us were very friendly and went out of their way to help us with the car buying process. I highly recommend Casey Kia. More
Great overall experience From the beginning of the car search process to the final purchase Charles was helpful, available, and accommodating. He worked with me to create a pr From the beginning of the car search process to the final purchase Charles was helpful, available, and accommodating. He worked with me to create a pro/con list when I was struggling to choose between two great options and never made me feel like I had to make the more expensive choice. I’m so happy with the whole experience and left with my new car feeling really calm and sure about making such a large purchase. I would certainly recommend Charles to friends and family and have already begun to share how great my time at Kia was. I can’t wait to enjoy my new car for years to come. More
Amazing experience!!! We had the pleasure of working with Mr. Charles Archer. I'll start off by saying he is very polite. He never once told us something because "it's what We had the pleasure of working with Mr. Charles Archer. I'll start off by saying he is very polite. He never once told us something because "it's what we wanted to hear." Mr. Archer is very upfront and honest. He told us everything we needed to know. We will be coming back to Casey Kia from now on. I have no complaints what so ever!! I can not express enough how wonderful the sales staff are! I suggest Casey Kia to everyone I meet now!! More
Excellence at it's best The customer service I received yesterday was customer service at is best Mr Archer assured me that I would leave that car dealership with a car and h The customer service I received yesterday was customer service at is best Mr Archer assured me that I would leave that car dealership with a car and he made that happen not only did he make it happen I left in a 2017 something that o would never imagine but with his faith in helping me I had faith that I would receive the blessings he is awesome that is all I can say More
I love this dealership-excellent customer service! Everytime I come in for service I have such a wonderful experience. Everyone is so pleasant and I always get my car serviced very fast. Great team; I Everytime I come in for service I have such a wonderful experience. Everyone is so pleasant and I always get my car serviced very fast. Great team; I love it! More
Was accomodating and helpful I went into Casey Kia knowing I wanted to buy a Soul. Laura Gayle was very friendly and helpful without being pushy. She was even patient and understa I went into Casey Kia knowing I wanted to buy a Soul. Laura Gayle was very friendly and helpful without being pushy. She was even patient and understanding when I dragged my two year old along and wanted to test drive two models of the Soul. Overall I had a very good experience. The only bad part of the sale was the young manager (whose name I didn't catch) who was too pushy when it came to negotiating a price. However the GM eventually came over and we were able to work out something that was satisfactory. Since then I have been in for an oil change and I was also very impressed with the speed and communication within the service department. More

Great experience A big thanks to Karon for helping me make a great decision and making me feel comfortable. It was a great experience and would recommend to anyone!! A big thanks to Karon for helping me make a great decision and making me feel comfortable. It was a great experience and would recommend to anyone!! More