Casey Kia

Goes the extra mile! We were in good hands from the moment we arrived. Charles is both professional and knowledgable. Due to his efforts, the entire experience was a lot m We were in good hands from the moment we arrived. Charles is both professional and knowledgable. Due to his efforts, the entire experience was a lot more pleasant and simple than expected, which was much appreciated. I love my Kia Soul! More

Had a great time,thanks alot. Did a great job,love it. And would come back again. Love the car,and would recommend to friends and family .tell everyone I know to stop by and check Did a great job,love it. And would come back again. Love the car,and would recommend to friends and family .tell everyone I know to stop by and check out the deals. More

Overall awesome experience I had a wonderful experience with Charles archer! He walked up introduces hisself, shook my hand and offered to get me in a car with a better warra I had a wonderful experience with Charles archer! He walked up introduces hisself, shook my hand and offered to get me in a car with a better warranty than what I had. He showed me the 2017 Kia Sportage. Went over the entire car and showed me features I didn't know were there. I learned a lot about the vehicle today He went over all the upgrades that would be offed upon signing for the car. I am now the proud owner of my 2107 Kia Sportage!!! Thank you so much Charles and Roberto for a wonderful car buying experience More

Lied to by management Brought there under false pretenses saying they could do better than anyone else on my trade, wasted my time, I know it was going to be bad when I ask Brought there under false pretenses saying they could do better than anyone else on my trade, wasted my time, I know it was going to be bad when I asked the sales person if they had met their goal .... they had , so they weren't interested in dealing with me. The sales manager gave me the typical slimey sales pitch..... buyer beware of this guy More

A great education! Having not bought a new car in many years, we had an information gap a mile wide. But Charles did a very good job of bringing us up to date on the te Having not bought a new car in many years, we had an information gap a mile wide. But Charles did a very good job of bringing us up to date on the technological advances that have been made and, importantly, what that meant for us as drivers. In doing so, he was an excellent spokesperson for the Kia brand as well as the Casey portfolio of services. Although we ended up buying a Toyota (from Casey Toyota, by the way), our decision was based on brand loyalty (we have bought five of their products over the years), and not on and deficiency of Charles. In fact, his skills and h]s interest in our finding the right car, made the decision most difficult. More

My experience with Mr. Archer was wonderful.. Mr. Charles Archer very knowledgeable about the process of purchasing a car. To me , he went far and beyond the duty of humble customer service. First Mr. Charles Archer very knowledgeable about the process of purchasing a car. To me , he went far and beyond the duty of humble customer service. First, he opened the door for me and introduced and shook my hand. Secondly he offered water and snacks if I needed it. Thirdly, he said " you will drive off the lot with the vehicle that I wanted. He was very knowledgeable about the car that I wanted. He took his time and went over every aspect of the SUV. Then the moment arise, he gave me the key to test drive it. Awesome! I said to myself. As we continued the process, Mr. Archer and Mr. Brandon continued to display great costumer service. He came to me and said the magic word and said "Congratulations you are the proud owner of your SUV. I will refer all my friends to Mr. Archer . Thank you so much Mr. Archer. More

Thank you for EVERYTHING Yesterday Charles went over and beyond for me and my fiancé .he was amazing.working non stop to help me not just get a nice vehicle,but he also kept i Yesterday Charles went over and beyond for me and my fiancé .he was amazing.working non stop to help me not just get a nice vehicle,but he also kept it realistic with us and helped us think it through.with every detail and every minute he was professional and very kind .I would Recommend Charles any day. More

George was excellent helped my daughter to purchase her car Went with my daughter to purchase her first car George made the experience great and we felt very comfortable with him He put her in a 2017 kia forte Went with my daughter to purchase her first car George made the experience great and we felt very comfortable with him He put her in a 2017 kia forte The entire experience was very nice and he was very friendly and caring did an excellent job explaining the entire process. More

Excellent Customer Service Taylor Powell's excellent customer service skills made my service appointment enjoyable without a lot of hassle. I highly recommend going to Casey Ki Taylor Powell's excellent customer service skills made my service appointment enjoyable without a lot of hassle. I highly recommend going to Casey Kia for service. More

Highly recommend I went into the Newport News Kia knowing what i wanted. Charles and his manager, Mr. Williams, worked with me and got me the best deal i could have go I went into the Newport News Kia knowing what i wanted. Charles and his manager, Mr. Williams, worked with me and got me the best deal i could have gotten. I highly recommend Charles simply for the fact that he did everything he could to get me exactly what i wanted and was so polite and nice through the whole thing. If you are looking for a new or used car walk right on in and ask for him! More