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Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.7
1,527 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,527 reviews

July 26, 2017

Amazing! My 1st experience was in the he service dept. They did an amazing job and were very professional. After my visit there one day I inquired about getti More

by Angel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman, Steve Jernigan, Katie Gilbert, Vernon Williams
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Jul 27, 2017 -

Casey Kia responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey Kia experience, so we're glad you were able to get a worthy experience and a vehicle you wanted. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs.

July 26, 2017

Amazing Buying a car can be an emotional experience. Charles is a true dedicated professional. He made my car buying an enjoyable experience.His teammate Geor More

by Billy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Bozeman, Steve Jernigan, Katie Gilbert, Vernon Williams
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Jul 27, 2017 -

Casey Kia responded

We are ecstatic to hear that our team was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. Here at Casey Kia, we believe that our customers are our top priority and we will go above and beyond to deliver this. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

July 22, 2017

Amazing service Charles went above and beyond to help us. I would recommend him to anyone. I will definitely be back again!!!! He was so polite and helpful!!! More

by Crystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate hearing customer feedback. We invest a lot of time and effort to train our team to ensure the highest level of personalized service, especially when finding a vehicle that best suits each customer's needs. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

July 21, 2017

A fantastic dealership! Casey Kia is a fantastic dealership! The process of trading out of my car that I hated into something I love was so easy! Their staff is great and my More

by Dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vernon Williams, Aaron McGiffin
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Jul 24, 2017 -

Casey Kia responded

Congratulations on your new Forte! We're very pleased to know that Aaron McGriffin was able to make your experience with us a great one. Thank you for giving us this review, we appreciate hearing customer feedback. Since, we really do take the time and effort to build lasting relationships with our customers, as we understand that the process of purchasing a new vehicle can be difficult, we pride ourselves in making it as comfortable and smooth as possible for you.

July 19, 2017

Awesome Service Charles was the most polite, professional salesman I have ever dealt with. He was very thorough in explaining everything that I didn't understand. I w More

by Jfb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vernon Williams
Report | Print
Jul 20, 2017 -

Casey Kia responded

Thank you for choosing Casey Kia, and for taking the time to write a review! It is always great to hear that we can serve our customers with a great experience. Since, we really do take the time and effort to build lasting relationships with our customers, as we understand that the process of purchasing a new vehicle can be difficult, we pride ourselves in making it as comfortable and smooth as possible for you.

July 19, 2017

Great dealership! Was so impressed with the great service given at this dealership. Love my new 2017 Kia Sportage and the hassle free experience I had while purchasing More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, Vernon Williams, Aaron McGiffin
Report | Print
Jul 19, 2017 -

Casey Kia responded

Congratulations on your new Kia Sportage! Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that as that is the Casey Kia way. We want you to feel apart of the family here, so we are pleased that our team was able to provide that for you with a hassle free experience. We look forward to working with you again and hope you have a good day.

July 19, 2017

Great Service Charles is a person who does everything possible to please the customer, sincere and straightforward, that's the way businesses should be done.... tha More

by Crbza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan
Report | Print
Jul 19, 2017 -

Casey Kia responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey Kia experience, so we're glad you were able to get a worthy experience. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs.

July 18, 2017

very helpful guy? I haven't officially bought my car yet, but Charles is helping me so much to get me into the vehicle that fits me. He's doing a great job More

by Jayaunalawrence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2017 -

Casey Kia responded

Thank you for the review! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

July 18, 2017

This dealership will go above and beyond. Love them!! George was helpful, very knowledgeable, and so professional. He helped our family get into a van that perfectly suits our needs, for a price that work More

by LB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman, Vernon Williams
Report | Print
Jul 19, 2017 -

Casey Kia responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Casey Kia. Our team of professionals are dedicated to providing you and everyone else who visits with only the best there is to offer. It’s so nice to hear that George and Vernon helped to make your experience such a positive one. We wish you safe travels and look forward to seeing you again soon!

July 17, 2017

Warm and Friendly Service I am always impressed with those who are focused on service. Aaron came out to meet us in the parking lot to ask how could he help us. I am glad he di More

by tval19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Mitchell
Report | Print
Jul 18, 2017 -

Casey Kia responded

Thank you for choosing our dealership, and for taking the time to write a review! We are so glad you found the experience easy and our staff friendly here at Casey Kia. If you're in need of anything vehicle related, don't hesitate to contact us. We hope you have a great day and we look forward to working with you again in the future.

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