Casey Kia - Service Center

I am very disappointed by the service this time and I've been customer of Casey Kia service for 10 years. I bought the car to repair the A/C after I explained the problem and that it happen after 20/30 min been customer of Casey Kia service for 10 years. I bought the car to repair the A/C after I explained the problem and that it happen after 20/30 min run on the road. They kept the car for a whole day, and they returned without finding any problem, but $400 bill for nothing. So, I took it to the road, until the problem came back and took it to service showing the problem. They asked me to bring it back in a couple of days, a Thursday, with the promise to call me back, the evening or next day, which neither happen, so I called on Saturday without an answer. I asked if I can get a courtesy car, and I was denied because they have to call the insurance, and they didn't have any. I was the whole weekend without a car. On Monday, I went in person at midday (no call yet) to tell me that I have to bring it back with the issue, because they cannot reproduce the problem. Next day, I did the same, driving for some time and then take it to the shop. Finally they call me back to tell me the repair will be $2600 and the insurance only pays $900, which I cannot afford, mostly because I am still paying for it (sure, an used car bought from Casey Kia, who was the one who suggested me to buy the insurance which "cover" the A/C). Since I cannot afford that expense, I took it back, naturally, paying $400 more for the diagnose (the one not got it the first time). So, I spend $700 and nothing came from it. It is not that the mechanics should not be pay by their time, but paying twice when the problem was declared twice. And it is a car I bought 6 months ago. I cannot blame the personal if they don't have the power to take some decisions... I think the advisor was legal, but he should consider that I paid twice for just being diagnose, the time I lost and the inconvenience of not being informed and kept without a car for 5 days. So, TODAY, I cannot recomend the Service Center, when before I always being happy. More

Zero stars. No choice to give it one star so this review would get published. Have brought my car in 4 times for repairs for the same issue. Have had this vehicl No choice to give it one star so this review would get published. Have brought my car in 4 times for repairs for the same issue. Have had this vehicle for less than a year and it has been in the repair shop more than it has been driven. This vehicle is not safe to drive and the repair shop keeps it for at least 2 weeks at a time if not longer. If that isn't bad enough, each time I drop it off for the same issue, the repair service threatens that I will have to pay for repairs that they never fixed. More

Had my second service appointment with Casey Kia today. I really wanted to share here that Clayton was excellent. He was attentive and answered additional questions/requests I had. I really wanted to share here that Clayton was excellent. He was attentive and answered additional questions/requests I had. More

Took the vehicle in for broke clock spring and inspection, came back with outrageous estimate for stuff that didn't even need to be done. Rude service center never used it and won't be dumb enough inspection, came back with outrageous estimate for stuff that didn't even need to be done. Rude service center never used it and won't be dumb enough to go back for more EVER again. More

HORRIBLE, HORRIBLE , HORRIBLE. My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could or My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could ordered one myself and had it there by now… it’s so frustrating have to hear the same xxxx thing every time I call. Missed on on seeing my 97 yr old great grandmother for the holidays . Even tho the original release date was 2 weeks before I had planned to leave . Here it is the weekend I’m suppose to be there , and I’m hearing the same story I heard 2 weeks go . “Waiting on a window regulator “ .. More

Very great salesman helped me pick the best car for me. Couldn't have done it without him …. Thank you!!! Couldn't have done it without him …. Thank you!!! More

Horrible experience. I cannot believe that this dealership is part of the Casey franchise. Having same issues over and over. And this particular service advisor is less t I cannot believe that this dealership is part of the Casey franchise. Having same issues over and over. And this particular service advisor is less than empathetic. Started off telling me what she was not going to do for me and went downhill from there on a car purchased from Casey Kia that was 2 years old and has low mileage. More

I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months o This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023. More

These words courteous, communicated, and efficient. They also showed me the patio area to relax in. They also showed me the patio area to relax in. More

Very responsive to customer needs. Good communication regarding car service / repairs. Capable and friendly service associates. Good communication regarding car service / repairs. Capable and friendly service associates. More