Casey Kia - Service Center

The Best Mechanic and Service Station in Neeport News,Va I wish I had know about this site before. However I must say that you have one of the Best Mechanics to work on cars/Vans or just any vehicle period! I wish I had know about this site before. However I must say that you have one of the Best Mechanics to work on cars/Vans or just any vehicle period! We trust nobody but him to touch our Vehicle's (Juan Jones!!!🙌🙌🙌🎊🎉🎊) He always there and very knowledgeable and knows what he doing! Always pleasant and I can't to come back! I must not forget the service Robert Collins..he always takes care of us, he friendly and has a plesant Spirit and he always recommends and reminds us of what services that we need to get during that time of service, so that our Vehicle's are in tip top shape! Thanks Kia for all that you have and will do for us your the best! Way to go! More

Katie was awesome! I took my husband's car in for a noise in the right wheel. They figured out what it was, ordered the parts and even put him in a loaner the next day, I took my husband's car in for a noise in the right wheel. They figured out what it was, ordered the parts and even put him in a loaner the next day, once all the parts were in. A few days later we took it back to have other recommended repairs done and we're given another loaner. Fantastic customer service! Thank you so much Katie!! More

Customer Service My Sales Rep was Charles Archer and he was great. He help me every step of the way thru the processs of purchasing out new vehicle. He even called m My Sales Rep was Charles Archer and he was great. He help me every step of the way thru the processs of purchasing out new vehicle. He even called me couple of days after my purchase of the vehicle to make sure everything was OK and to schedule my first service appointment. More

Wasn't even planning on getting a new car Brought my used car for a normal alignment fix and was introduced to the new 2016 models and instantly fell in love, I got a great deal and don't regr Brought my used car for a normal alignment fix and was introduced to the new 2016 models and instantly fell in love, I got a great deal and don't regret it at all More

Service I miss my service department you guys rock open up shop in Jacksonville Fl pleases I am going crazy with the service my KIA is receiving here I miss my service department you guys rock open up shop in Jacksonville Fl pleases I am going crazy with the service my KIA is receiving here More

A great explained detailed information on buy a new car Helped me understand everything and help me get into a new car with no problems and great knowledge of everything made me feel great thanks Helped me understand everything and help me get into a new car with no problems and great knowledge of everything made me feel great thanks More

Oil change for my car Big Juan was very professional and accurate and quick on servicing my car. I really appreciate the customer service that was giving to me by him and t Big Juan was very professional and accurate and quick on servicing my car. I really appreciate the customer service that was giving to me by him and the service manager who was on duty during my visit. More

From Just a Thought to Got it Done! My son and I were just thinking about the possibility of getting a new Optima (black preferably) but I had no funds to make that work. We had a Soul a My son and I were just thinking about the possibility of getting a new Optima (black preferably) but I had no funds to make that work. We had a Soul and had brought it in for its service. While there my son looked around the lot and saw one of the models he really liked. He told me about the vehicle and I told him that if they could make it work, we will do the trade. As usual, Sarah and the crew at Casey got to work and helped us get it done!! Everyone was so courteous and helpful throughout the whole process! They made us feel like part of the family!We couldn't get the black one but my son got one he really liked! I am happy with his choice. This is an updated graduation from college gift for my son. I must say, it does make him look more like a college grad! Special thanks to Brandon, Roberto and Steve--you too, Angie!! :) Sarah was fabulous, friendly and knowledgeable More

I called Francine told her my problem, she told me to come in, she checked the van, told me what they thought the problem was. She kept the van, since my husband was sick she sent me home in a van. I h come in, she checked the van, told me what they thought the problem was. She kept the van, since my husband was sick she sent me home in a van. I had to take him to the hospital with a mimi stroke, she returned my van at the hospital fixed! Have had no problems since, will make the trip from Suffolk to Francine for any work, inspection, etc. from now on. Great people and service! What was wrong with the van was not what the other dealer had said! More