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Casey Kia - Service Center

Newport News, VA

4.0
169 Reviews

169 Reviews of Casey Kia - Service Center

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December 19, 2021

This dealership has never completed a required repair on my car without problems. Never again, More

by Not Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Billy Jo Bob
Dec 20, 2021 -

Casey Kia responded

Sorry the hear you are having a repair issue. Please call me direct to discuss and resolve your service issue. Ed Colton Parts & Service Director Casey Kia 757-933-2243

December 11, 2021

They take really good care of my Optima. Glad I chose them. Ask for Becca, she rocks! More

by kksingsrock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becca
Dec 11, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for wonderful endorsement of Rebecca Crist. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 10, 2021

Great dealership. Charles Archer is 100% customer oriented sales person. Over the past 10 yrs I've purchased 3 vehicles. I'm not just a customer but a friend for life. More

by RTUNIA
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine Allen
Dec 11, 2021 -

Casey Kia responded

Thank you so much Mr. Tunia for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the wonderful endorsement of Charles Archer and Christine Allen. Thank you for your loyalty and your friendship! Sincerely, Roberto A. Dial- General Manager

December 09, 2021

Christine was very helpful explaining the problem, processes, and keeping us informed about the progress. The loaner we were given made the experience mostly pain free More

by jlambj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine
Dec 11, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christine Allen. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 03, 2021

Service department is helpful and pleasant. I recently visited for my one month appointment and felt like a VIP! I was a little late getting there, but it looks like I was scheduled in a way that they pl More

by liv1n4god
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Crist
Dec 11, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 01, 2021

You Have to schedule three different appointment with these guy's If you havent problèmes with your car under warranty work. Make appointment for to get it check took three month for the next appoi More

by Getpaid2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Colton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Casey Kia responded

Sorry for any mix up please feel free to contact me direct @ 757-933-2243 i am sure we can resolve your issue. Ed Colton Service Manager Casey Kia

Dec 03, 2021 -

Getpaid2012 responded

Hello Tryed calling Number no good Call me 757 358 4189

November 17, 2021

Two recall appointments, they dont profit waiting for third hope my car doesn't catch fire. More

by Living in fear
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jada customer support, Shannon Lavender
Nov 19, 2021 -

Casey Kia responded

Please feel free to call me direct @ 757-933-2243 to discuss your issue. Ed Colton Parts & Service Director Casey Kia

October 21, 2021

Very good vehicle service department. Friendly and conscientious service staff. Service is performed on time at a fair price. More

by Jnoel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine and Bernie
Oct 23, 2021 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your service needs in the future. Sincerely, Roberto A. Dial- General Manager

October 20, 2021

Very professional on time and quality work. No pressure and very friendly and the facilities were well maintained 👍 More

by Jscicchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of your experience and Ed Colton my Service Manager. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 19, 2021

I was just blown off for a scheduled appointment for a full diagnostics that was scheduled after a previous visit had shown a catalytic converter issue. Back then, this appointment was scheduled so that a More

by mtag
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Rachael
Oct 20, 2021 -

Casey Kia responded

Please give me a call @ 757-933-2243 to discuss your visit. Thanks Ed Colton

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