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Casey Kia - Service Center

Newport News, VA

4.0
169 Reviews

169 Reviews of Casey Kia - Service Center

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June 19, 2021

. . . an absolutely fantastic experience! Everyone involved with the process to service my vehicle was beyond helpful and so thoughtful ~ from the team that assisted with a “loaner vehicle,” Wayne Cra More

by egjacobs2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Crabtree / Service Dept. Staff
Jun 27, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Wayne Crabtree. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 31, 2021

Prompt, professional and courteous. Extra cost is told prior to doing the service. Valet service is an added blessing for me right now.Great service department. More

by bevells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris was my contact
May 31, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 27, 2021

Try to sell me a repair for a leaky AC compressor and had it verified by two other kia dealers who stated nothing was wrong with AC compressor! No will be doing business with Casey Kia due to up selling More

by JJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimmy Dianna
May 27, 2021 -

Casey Kia responded

Sorry you had a bad experience.Please call me at 757-933-2243 and we can work it out. Thanks. James Dianna Service Manager Casey Kia

May 27, 2021 -

JJ responded

Lost all trust , You can’t fix an integrity issue! I’ll be using another dealer for my maintenance issues! Also the repairs that I requested to have looked at was not resolved to my satisfaction, but I’ll move on and give Cassey a very low score and never return! Nor recommend!

April 02, 2021

Awesome service. Highly efficient professional and soooo organized from once u drive ur vehichke up and get out like a well oiled machjne. Must have great supervisors and leadership More

by mandpthacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Dianna
Apr 03, 2021 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 25, 2021

Best customer service and professionalism of any dealership both while buying and for entire ownership of our Kia’s....my family has bought 3 cars in a 5 year period because we believe attitude refl More

by abbentley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kadisha , Jimmy Dianna
Mar 27, 2021 -

Casey Kia responded

WOW!!! Thank you so much Andre for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to serving you and your family with any future needs. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 11, 2021

VERY friendly & accommodating service advisors, mgr & parts dept. Respectful of all their customers treating them kindly in the same way they'd want as a customer. Service was completed quicker than es More

by G8rgirl89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine, Jenna & Robin, Jimmy Dianna
Mar 14, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of my staff in service and parts. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

Mar 14, 2021 -

G8rgirl89 responded

I did notice while waiting for my vehicle, that several of the employees in service, parts & on the sales floor including Jimmy as sitting in his office w/a customer, were not wearing their masks properly! They were all among their fellow employees as well as among the customers, walking with the masks pulled down below their chins! That was extremely disappointing to see so widespread not just with 1 or 2 of them!

February 16, 2021

Casey Kia offers you great service and done right. I take really good care of all aspects of my car and they respect that and you will be satisfied with your results. They will also answer any questions you More

by hotvid1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor~tech, Jimmy Dianna
Feb 18, 2021 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to take care of all of your automotive needs. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

Feb 18, 2021 -

hotvid1 responded

This dealership is always first-class. These people work hard behind the scenes to make sure your experience is the same great one every time you go there. You know what to expect when you are there. This is what makes Casey Kia stand out from the rest for the complete automotive experience...it's the quality people and the products they sell and stand behind. Like the tv ad says...the only name you need to know...

January 27, 2021

It took me three visits to the service department 1 by appointment and 2 unannounced visit to get them to correct the problem with my car,the service assistant Christine told me one thing the visit and t More

by I cant beleive It
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christine
Jan 28, 2021 -

Casey Kia responded

We did have an intermittent misfire on this vehicle which made it hard to pinpoint,We do apologize.Please call me at 757-933-2243 if we can help you in any way moving foward..Thanks and if any other issues happen we will take care of those.

January 27, 2021

The only reason I give 5 stars, is because there is no 6 or 7 and so on. I buy my cars here because of the Service. More

by Stephen Melillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Allen, Jimmy Dianna
Jan 27, 2021 -

Casey Kia responded

Thank you so much Stephen for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the wonderful endorsement of my service department. We strive to exceed the expectations of all of our customers with radical hospitality. I thought you purchased your cars here because of me :-) Thank you for the positive review old Friend! Sincerely, Roberto A. Dial- General Manager

Jan 27, 2021 -

Stephen Melillo responded

Ha!!! You too! You guys are part of... La Famiglia!

December 15, 2020

My service representative Christina Allen is awesome. She explained everything that was done with my car and recommended other maintenance that needs attention. She worked closely and in tandem with the mast More

by nplopez071426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Allen
Dec 18, 2020 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the wonderful endorsement of Christina Allen. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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