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Casey Kia - Service Center

Newport News, VA

4.0
169 Reviews
Call Service Center (877) 771-9025

169 Reviews of Casey Kia - Service Center

Sort by
October 07, 2021

Outstanding service recommend some things checked on recalls everything is up to date, I was pleased! More

by shortyfm93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2021 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to take care of all of your service needs. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

Helpful 1
September 29, 2021

We have always been treated well at this dealership....by everyone. All that my husband and I have come in contact with are helpful and friendly. More

by crabgranny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2021 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to take care of all of your automotive needs. We look forward to giving you radical hospitality for any automotive needs that you may have in the future. Sincerely, Roberto A. Dial- General Manager

Helpful
September 24, 2021

Everyone is so nice. Even though I did not purchase my car from them I felt more at home then from where I did originally. Thank you Casey🤗 More

by MsKnight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My customer service from service was a woman who sat right as you come in the door. I'm sorry I forgot your name, Thank you
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Sep 29, 2021 -

Casey Kia responded

Thank you so much Ms. Knight for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We look forward to taking care of all of your service needs in the future. Sincerely, Roberto A. Dial- General Manager

Helpful
September 09, 2021

They simply ignored the warranty. Stated it was not covered. KIA corporate called and informed them it was. The "Service Manager" tried to bully me into paying in cash around 2400.00 USD. KIA corpor More

by AD Military Dad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
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Sep 17, 2021 -

Casey Kia responded

Thank you for your review! I apologize for the unsatisfactory experience that you had with my service department. Please contact me at r_dial@caseyauto.com to further address your concerns. I am more than happy to offer my assistance. Sincerely, Roberto A. Dial- General Manager

Helpful
August 28, 2021

Christine Allen/Service Consultant is the BEST! I Always receive excellent service! Christine even has my car washed & vacuumed for me. I have had Christine as my Servive Consultant for a previous Kia I own More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
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Aug 29, 2021 -

Casey Kia responded

Thank you so much Andrea for the five star review. We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the wonderful endorsement of Christine Allen! We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

Helpful 1
August 16, 2021

Casey Kia has a great service department!! Service Advisor Christina Allen works diligently to get get you in and out quickly making sure you are treated fairly! She knows what should be covered under More

by Kim Nicoletti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Allen
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Aug 18, 2021 -

Casey Kia responded

Thank you so much Kim for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christina Allen. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your service needs in the future. Sincerely, Roberto A. Dial- General Manager

Helpful
July 28, 2021

Always perfect service. Casey Kia gets it done. Staff is knowledgeable and friendly. Customer service is superb. Always does the right thing. Great experience. Highly recommend. More

by AliceK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2021 -

Casey Kia responded

Thank you so much Alice for the five star review. We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial

Helpful
July 24, 2021

Great customer service. Facility was clean and the staff was very professional. My car was ready sooner than expected! I was able to pick it up and return to work. More

by Carletta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia
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Jul 24, 2021 -

Casey Kia responded

Thank you so much Carletta for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

Helpful
July 05, 2021

If you’re a new (traveler) customer I wouldn’t recommend More

by K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn’t get the name of the lady at the service desk
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Jul 08, 2021 -

Casey Kia responded

Thank you for sharing your honest feedback about your experience at my dealership. I apologize that it was not up to your expectations. We are striving to get better every day with customer satisfaction. Please contact me at r_dial@caseysuto.com to share any specifics of your unsatisfactory experience with my staff. I look forward to hearing from you! Sincerely, Roberto A. DIal- General Manager

Helpful
June 26, 2021

Friendly, knowledgeable customer service from Christine Allen and the rest of the Service Department during recent visit. Overall excellent experience during recent vehicle service. Christine is my go to s More

by Mcubed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Allen
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Jun 27, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christine Allen. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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