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Casey Toyota

Williamsburg, VA

3.7
392 Reviews
Visit the state-of-the-art Toyota Scion dealership next to Great Wolf Lodge! 26 service bays, modern customer lounge, free Wi-Fi, courtesy car wash, paintless dent repair on site, and more! Huge selection of new Scion and Toyota cars, trucks & SUVs, plus all pre-owned makes and models that you are looking for! We also offer the Casey Carefree Guarantee - a 2 yr/200K limited warranty on every pre-owned vehicle we sell. This also includes oil changes and loaner vehicles. See salesperson for details.
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601 E. Rochambeau Dr.

Williamsburg, VA

23188

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Showing 392 reviews

July 05, 2025

Outstanding Service — Best Toyota Experience in 25+ Years! I recently brought my 2002 Toyota Highlander to Casey Toyota in Williamsburg, VA, and I can say without hesitation that this was the best s More

by er42architect
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician who worked with Mike Rosa
Jul 08, 2025 -

Casey Toyota responded

er42architect, Thank you for the 5 Star Review! We truly appreciate the kind words and we are honored that Michael Rosa took such good care of you. We cant wait to see you on your next visit. Best, Mark Shebelski, GM

Jul 08, 2025 -

Casey Toyota responded

er42architect, Thank you for the 5 Star Review! We truly appreciate the kind words and we are honored that Michael Rosa took such good care of you. We cant wait to see you on your next visit. Best, Mark Shebelski, GM

June 02, 2025

Bought a used car for my daughter. When signing, nothing was explained and then when we received all the information on a thumb drive instead of printed out and put in a folder, we fin More

by shaynabergum
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel Aguilera
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

DO NOT COME TO THIS CASEY TOYOTA AND BUY ANY VEHICLE ESPECIALLY FROM JOHN OGDEN!!!! This Casey Toyota has been nothing but a hassle for stuff that shouldn't happen. We first came in and bought a 2019 to More

by Lefeber33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Ogden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Casey Toyota responded

Nicholas, we're truly sorry to hear about the inconvenience you experienced with your recent purchase at Casey Toyota. We understand your frustration and we apologize for the issues you encountered. I understand we now have a date scheduled for the install. Please let me know should you need us to pick up and deliver back. Please feel free to reach out to us via text or call so we can assist you further. Best, Mark Shebelski, GM

August 22, 2024

Ashley gave phenomenal customer service. She updated me on everything that was going on while my Volkswagon Gulf 2018 was being serviced on. While waiting, I watched as she interacted with e More

by phutchinson1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Belcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Casey Toyota responded

phutchinson10028, Thank you for the 5 Star review! We are honored to serve you. Thank you, Mark Shebelski, GM

August 18, 2024

Ashley explained all the work that needed to be done on my 2020 Tacoma in detail More

by Samoht196823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Boston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katelyn Newsome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Belcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Casey Toyota responded

Thank you for the 5 Star review! We are honored to serve you. Thank you, Mark Shebelski, GM

June 28, 2024

Playing efficient knowledgeable and short wait period, what do business with them again thank you More

by edwin.anderson67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Lassiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Boston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Anderson II
Jun 29, 2024 -

Casey Toyota responded

edwin.anderson67, thank you for the 5 Star review! We appreciate your business! Honored we were able to serve you again. Best, Mark Shebelski, GM

June 22, 2024

Markis and Casey Toyota are the absolute best. I am a repeat customer with Casey, but specifically for Markis. He’s made every transaction a joy and we always reach an agreement that all parties a More

by carl9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Markis Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Casey Toyota responded

Carl9, Thank you for the 5 Star review. We appreciate that Markis has taken such good care of you. We look forward to a long relationship! Best, Mark Shebelski, GM

May 20, 2024

I named my car Koop after Eric Wynkoop! I had an outstanding experience at Casey Toyota in Williamsburg with Eric. I bought my car within 2 days of meeting Eric. Eric helped me find the per More

by marykathrynharrah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Wynkoop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Casey Toyota responded

Thank you for choosing Casey Toyota and sharing your amazing experience with Eric! We appreciate your recommendation and are delighted to hear about the exceptional service you received. Best, Mark Shebelski, GM

February 13, 2024

Rude service people. Damaged/removed a college sticker from wind shield. No feedback on service. More

by Not going there again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert?
Feb 14, 2024 -

Casey Toyota responded

Thank you for the review. We apologize for your experience here at Casey Toyota. Please feel free to reach out so we can discuss further. Thank you, Mark Shebelski, GM

December 09, 2023

I would not recommend this place and will not be returning. I was a customer of theirs for about 3 years, and over the course of that 3 years service continued to deteriorate. The nail in the coffin More

by Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Howard McCoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Casey Toyota responded

We apologize for the negative experience you had with our sales manager. We understand how important respectful and attentive customer service is, and we apologize for any frustration or shock caused by this interaction. We take your feedback seriously and will address this matter internally. Please feel free to reach out to us via text or call so we can further assist you. Best, Mark Shebelski, GM

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