Casey Volkswagen Subaru - Service Center

Service I have taken by VW to the dealership to have it serviced for many years. Mike has always been friendly and helpful. Thanks for the awesome service I have taken by VW to the dealership to have it serviced for many years. Mike has always been friendly and helpful. Thanks for the awesome service. More

Excellent work I had an 8am appointment for a Virginia annual inspection and a 24,000 mile service. I was taken care of immediately and was ready by 9:15. Everyone I had an 8am appointment for a Virginia annual inspection and a 24,000 mile service. I was taken care of immediately and was ready by 9:15. Everyone were courteous and did a good job. Thanks John Reese. More

Venus, John, and the team are excellent! My 5000 mile service with Casey Subaru was fantastic. The staff was patient, courteous, and worked through problems found with the vehicle with me as My 5000 mile service with Casey Subaru was fantastic. The staff was patient, courteous, and worked through problems found with the vehicle with me as equals. I highly recommend Casey for a positive automotive experience. More

Poor experience, buyer beware! My wife drives a VW and one day the check engine light came on so we parked it and called this dealer. They recommended we bring it in for diagnosis. My wife drives a VW and one day the check engine light came on so we parked it and called this dealer. They recommended we bring it in for diagnosis. The problem is that we are over an hour away from any dealer and Casey is the closest one. We made an appointment and sent the car by tow truck to them. Trying to communicate is a real issue as one cannot simply call the assigned service specialist. Finally we got through and got astounding news and a ridiculous quote. My wife came home from work crying. I looked at the quote and immediately scheduled a tow to pick up the car, paying out of pocket for it to be taken to Richmond as I was furious. Even with the added cost, the repair bill from Browns was less than half of what Casey quoted...I certainly would never return to Casey for anything as I believe they are not on the up and up. I also believe they have found they can take advantage of women and do. To add insult to injury, they called my wife after all of this to reconfirm the original appointment? They already had the car! A sample of their internal communication and that applies to customer communication as well. Protect yourself, go elsewhere. More

Great service Arrived early for scheduled service and was promptly checked in. Tish informed me of mechanic recommendations with no pressure and costs accurately li Arrived early for scheduled service and was promptly checked in. Tish informed me of mechanic recommendations with no pressure and costs accurately listed. Left earlier than anticipated which is always nice when waiting on service. Great and friendly staff and service. More

annual inspection and service The service managers were friendly and helpful. The lounge was comfortable. They took time to update my personal information and answered question The service managers were friendly and helpful. The lounge was comfortable. They took time to update my personal information and answered questions I had about my vehicle and service that was needed. More

10,000 Mile Service I have always been pleased with the service at Casey Volkswagen. I have purchased two cars from them (the first was rear-ended and totaled after just I have always been pleased with the service at Casey Volkswagen. I have purchased two cars from them (the first was rear-ended and totaled after just a year) and couldn't be more pleased with the process and the Passat which I love! Service on the car couldn't be easier and stress free. Mike Liggins ensures that you are taken care of and answers any questions you may have. Car was ready when they said it would be and had been washed and vacuumed. I highly recommend this dealership! More

Timely and courteous Dominique was courteous and helpful. I had a question for the service personnel doing the actually labor. Dominique communicated it to them and repl Dominique was courteous and helpful. I had a question for the service personnel doing the actually labor. Dominique communicated it to them and replied to my inquiry on pickup without me asking. More

Fraudly and on top of that been calling for 3 wk and no one Its just too much to go into got charged for 3 times they said it would be and broke another part on my car etc Its just too much to go into got charged for 3 times they said it would be and broke another part on my car etc More

Service on Subaru Forester Great overall experience with the Casey service department. T. Perkins was professional, knowledgeable, and courteous. The loaner car process was pa Great overall experience with the Casey service department. T. Perkins was professional, knowledgeable, and courteous. The loaner car process was painless and fast. The work performed was excellent and completed ahead of schedule. Great work! More