Casey Volkswagen Subaru - Service Center

The Best in Hampton Roads I have many Subaru dealer choices here in Hampton Roads. I'd been disappointed by all of them until I brought my 2007 Outback across the water to Cas I have many Subaru dealer choices here in Hampton Roads. I'd been disappointed by all of them until I brought my 2007 Outback across the water to Casey Volkswagen Subaru. Back then John Reese was the best technician I had ever worked with. Our Outback had a unique problem that was difficult to diagnose and repair. John worked with Subaru engineers to find and fix the issue. John has moved behind the desk since that visit, but I continue to recommend Casey and John to friends and colleagues. More

Practice Quality Casey VW Service Department Two Stars – 1 for customer courtesy; 1 for customer pickup Minus - three stars for craftsmanship. Took my reliable Casey VW Service Department Two Stars – 1 for customer courtesy; 1 for customer pickup Minus - three stars for craftsmanship. Took my reliable 2009 VW Tiguan in for an inspection, annual maintenance check-up and repair as needed. Was told of a recall that would cost nothing. Was told it would take around three hours and offered a car. Came back at three hours. After six hours at the service center, drove home and the car stank of petro. Had the car towed back to Casey at their expense. With out a car for two days. Brought the car home. The same problem again…Petro smell to the point of making my wife and I sick. Casey towed it back again. Now, at two days later, no car and no prognosis. Oh, not to mention a $3,000 dollar oil leak repair last year only to bring it back with the discovery of an oil leak after driving it to the Outer Banks. They got us by the xxxxx because it is the closes VW repair in my area. Solution: get rid of the car and Casey VW Service Center. Von J. Roberts LTC (R) USARMY More

Best Subaru Service Team in Hampton Roads! The Casey Subaru team went the extra mile to take incredible care of me and my Outback! After a tough experience at a Norfolk Subaru dealer, my Servi The Casey Subaru team went the extra mile to take incredible care of me and my Outback! After a tough experience at a Norfolk Subaru dealer, my Service Advisor at Casey Subaru, John Reese, went above and beyond to put me at ease and ensure I felt confident in the repairs needed to get my Outback back on the road. John kept me fully updated on the status of my vehicle while it was in his care, took the time to explain the needed repairs, and helped me coordinate with Subaru of America on a claim! From the moment I walked in the door and was immediately greeted by friendly smiles from Tish and the whole Casey crew, I knew that this Service Team really cares about their customers. Thanks so much! Ya'll ROCK! More

Another great service experience with Mike and Casey Thanks to Mike Liggins for another great service experience. It's never pleasant to hear your car has a problem and it's going to be expensive. Howeve Thanks to Mike Liggins for another great service experience. It's never pleasant to hear your car has a problem and it's going to be expensive. However, Mike made it as painless as possible. He had been monitoring our issue and had prepared us for the eventual bad news, so we were ready when it was time for the repair. Mike always does a great job communicating with us, too. He's the best. Thank you. More

Service Everyone on staff has provided excellent service. They are professional, experience, courteous, provide information and answer all questions. I appr Everyone on staff has provided excellent service. They are professional, experience, courteous, provide information and answer all questions. I appreciate the e-mails to help me stay on track with the maintenance schedule of my Subaru Legacy. Safety is very important to me, Traveling in many states in all kinds of weather makes driving my Subaru very enjoyable. Thank You. Lynn Miller More

Took car in because battery problems The had car for 3 weeks; told me they fixed the problem by fixing a cable going from starter to battery. I asked if they checked why the headlights we The had car for 3 weeks; told me they fixed the problem by fixing a cable going from starter to battery. I asked if they checked why the headlights were so dim and he said the problem with lights should be fixed too! But when I looked at the lights they didn't look brighter so I ask him, if the lights were working and he reply , you will know if they are bright when it gets dark! Not the answer I was looking for. I picked up car and asked for an inspection! He came back and said I needed to get 3rd brake light first! The light was working when I brought the car in! So I took my car and on the way home the turn signal switch stopped working. The turn signal switch was working when I took the car in! I took car back to Casey they kept car for a week and called to ask for the loaner back and said I needed a new turning signal switch 589.00. I have yet to receive a Write up of what was done to my car during the four weeks they had it. I declined the services because I no longer felt the mechanic were capable. When I picked my car up the turn signal light and third brake light were working. It appears that the mechanics did something to cause the problem in the first place. Got my car inspected at another shop an hour after picking it up from Casey. The car had to be jumped twice while getting the inspection; so I took it back to the Caseyservice department. I was told that they fixed the problem with the battery drain. This time Mike told me that his best mechanics could not find out why the battery was draining! But he told me earlier that the car started up for them and the battery never died! But I know it died because I had to correct the clock each time I picked it up. He said they did test and found nothing. Yet, three weeks ago he called to tell me they found the battery drainage problem and fixed it ( faulty cable going from starter to battery). Also I noticed that that door key lock cap was missing so I asked for it and he went into garage and got it! Also, they put tape around my keyfob! I told him my keyfob didn't work when I took the car in the first time and they never addressed that concern! I got a new battery and now it works! I'm so disappointed! This service center has really declined and its so sad; it gives VW a bad name! More

Great customer service Awesome customer service. Trey did everything he could to help with my best interest at heart. I definitely would recommend requesting him when car sh Awesome customer service. Trey did everything he could to help with my best interest at heart. I definitely would recommend requesting him when car shopping. Thanks for all of your help! More

Exceptional Quality Services SABRINA DEFINES WHY HAVING INSURANCE IS TOP PRIORITY FOR MY CHILDREN AND I. SHE IS THE CALM TO EVERY STORM. SHE IS ALWAYS PROMPT AND ALWAYS AVAILABLE SABRINA DEFINES WHY HAVING INSURANCE IS TOP PRIORITY FOR MY CHILDREN AND I. SHE IS THE CALM TO EVERY STORM. SHE IS ALWAYS PROMPT AND ALWAYS AVAILABLE AT ANY TIME I NEED TO SPEAK WITH HER. More

Great Service Casey has always given us great service on our VWs since 2007 and Casey Hefner has continued that tradition over the last few years since Corey left. Casey has always given us great service on our VWs since 2007 and Casey Hefner has continued that tradition over the last few years since Corey left. Casey was busy this time around and handed me off to Mike Liggins who also did a great job getting me in and out. More