Casey Volkswagen Subaru - Service Center

Terrible Service Department I bought a new 2016 Volkswagen GTI S 4dr. Overall, buying experience wasn't terrible and they were very flexible on trade allowance. I was overcharge I bought a new 2016 Volkswagen GTI S 4dr. Overall, buying experience wasn't terrible and they were very flexible on trade allowance. I was overcharged about $2800 on a mark up that I should have payed closer attention to in the buying process. But I was also under the assumption that I could trust a car dealership. Momentary lapse in judgement. My fault for not asking more questions. My real issue: After the sale is final and you are no longer profitable to them, forget about getting easy help. The service department drilled through the tag bracket into my front bumper for the temporary tag and the holes would not line up with the permanent tag. I refused to drill two more unneccessary holes in a brand new car. This is common, I know, but I am paying a lot of money for this car. So yes, I'm going to be picky when it comes to carelessness. Talked to a tech and he gave me screws that would not pierce the bumper. Why were these not used in the first place? After an argument in the showroom with the Sales manager, because he "did not see what the problem was" and "couldn't do anything to help me" he agreed to have the bumper repaired. All holes, including the tag bracket holes and I will mount the tag myself. Thank you, Sir. Dropped the car off on Tuesday June 28, 2016. And picked up a loaner. LOANER: DISGUSTING INSIDE. THE CAR HAD OBVIOUSLY NOT BEEN CLEANED. I KNOW THIS BECAUSE I FOUND THE RENTAL AGREEMENT FROM THE PREVIOUS CUSTOMER IN THE COMPARTMENT UNDER THE RADIO. Sorry, Sallie from Portsmouth, but since Casey Volkswagen cares nothing about you or anyone else as a customer, I now know your full name, address, phone number, birthdate, driver's license number, and insurance information. I turned in your agreement to Mike, the sales manager, and he shredded it. 2 Days after dropping the car off, I got a call saying that the work could not be done on my bumper for another week because the only guy that can fix it is gone until July 5th. And I needed to drop off the loaner and pick up my car, only to return it in 5 days. I told them to keep my car until the job was finished (simply because I don't trust a word they are saying at this point and I don't believe that the job can't be done) Then they began telling me how much this was going to cost the dealership as if I am making an unreasonable request. Also informed me that I could speak to the General Manager about the return of the loaner. THE GENERAL MANAGER CALLED ME AND IT WAS AN IMMEDIATE ARGUMENT. I forgot his name so lets call him "His Highness." Since that is the only accurate description of his attitude and condescending tone from the minute I answered the phone. So, "His Highness, the King General Manager" threatened to report me as an unauthorized user of the loaner vehicle and forcefully take the car back, which was a reasonable course of action but also the first resort after no attempt to see things from any point of view but his own. I will admit, I was a little rude and have been through this whole process. But I do have a clue on how this should work and it should not be anywhere near as difficult as it has been. Its easy to see that THIS DEALERSHIP IS ABOUT PROFITS AND PROFITS ONLY. If they make a mistake, its like pulling teeth to get them to fix it. Although I now have a guarantee that the work will get done, how can I trust them to do the job right? They're already reluctant to provide decent customer service or, in the GM's case, even talk to me like I am a person. As far as Casey Volkswagen is concerned, they made their money and now they just want me to go away. It took 2 DAYS for them to look at a bumper. And the only excuse for the time wasted was that they need the GM to approve the repairs and he was unavailable the whole time. (Apparently phones are obsolete with that guy until you refuse to return his car.) I understand a high volume, dealership bodyshop is busy. But if this is the case, why do you schedule appointments? Bumper repairs are the most common repair in the auto body industry, how do you only have one person able to fix this one? The Better Business Bureau already has 17 complaints in 3 years on the Casey VW Service department, soon to be 18 More

Wonderful! It was great the guy who assisted me was so nice and professional ! He help me figure out features I didn't know how to use in my car. It was great the guy who assisted me was so nice and professional ! He help me figure out features I didn't know how to use in my car. More

Supreme service One of the primary reasons I stay with Casey Subaru is John Reese, my service consultant. He is thorough, knowledgeable, competent and friendly. He One of the primary reasons I stay with Casey Subaru is John Reese, my service consultant. He is thorough, knowledgeable, competent and friendly. He sees me through from arrival to departure, and patiently addresses any concerns I have. Even though there is a closer dealership, I plan to continue to take my current, and future, Subaru to Casey in Newport News. P.S. Amir Wallace is my super salesperson. Kudos, also, to the service technicians. More

New tags Trey Leggett was a big help put on my new plates and gave me a complimentary car wash! Had me on my way out in no time ! Trey Leggett was a big help put on my new plates and gave me a complimentary car wash! Had me on my way out in no time ! More

awesome I recently just purchased a vehicle, ford fusion. Clayton was great. He answered all my questions, I know I gave him a hard time. Excellent custo I recently just purchased a vehicle, ford fusion. Clayton was great. He answered all my questions, I know I gave him a hard time. Excellent customer service. I left the dealership satisfied More

" Above & Beyond " I experience wonderful service at Casey Volkswagen Subaru in Newport news by Trey Leggett a wonderful young man with a bright future ahead, he was ver I experience wonderful service at Casey Volkswagen Subaru in Newport news by Trey Leggett a wonderful young man with a bright future ahead, he was very respectful, very helpful and a great listener, Trey will go above and beyond to put your needs first overall a great salesman. More

Great service experience I came in for my first service appointment and I was in and out. It was amazing "You guys at Casey Volkswagen rocks!!!" Thank you guys! I came in for my first service appointment and I was in and out. It was amazing "You guys at Casey Volkswagen rocks!!!" Thank you guys! More

I have been to other service departments and I will return to Casey's due to the honesty and quality of work done on my vehicle, if something is wrong they talk it thru with me and there is always a pl return to Casey's due to the honesty and quality of work done on my vehicle, if something is wrong they talk it thru with me and there is always a plan of care for up coming maintenance . I drive approximately an hour one way to get to their service dept. I made the mistake of taking my car to a dealer that was closer to home and the work done to my car was done poorly and it took two trips to get the work done correctly. I have never had a bad experience at Casey's, it is worth the drive to me. Jennifer Buckner More