Castle Buick GMC of North Riverside

Castle Buick & GMC was helpful in getting me the car I wanted while not putting unwanted pressure on me to buy - the car drop off was nice too wanted while not putting unwanted pressure on me to buy - the car drop off was nice too More

Tom was helpful with our vehicle. We did not need to go back and forth with negotiations. We knew what our features and price was back and forth with negotiations. We knew what our features and price was More

Customer Service done right From the moment we arrived, from being greeted in the parking lot bt Tom Riggio SR and escorted inside and provided with Coffee after our 2 hour drive From the moment we arrived, from being greeted in the parking lot bt Tom Riggio SR and escorted inside and provided with Coffee after our 2 hour drive, we knew we had made the right decision about coming to Crown on Cermak Road. Our local dealers and those within 50 miles of us were way out of the Ball Park on $$. Tom walked us thru the process and explained all of our questions purchasing the Regal Tour X we had been dealing with thru the Online Sales Dept. and Tom finalized the sale. Even after the deal was finalized, Tom continued to answer questions I had and saw to it we got the answers we needed, and when a glitch arose, Tom stayed with us to work thru it. Great job Tom and Castle Buick GMC! The entire staff was friendly and helpfull. More

Great experience and friendly service. Well worth the hour long drive to purchase a new truck. Will do business with again in the future. Thanks! hour long drive to purchase a new truck. Will do business with again in the future. Thanks! More

Get a new truck I just want to thank Tito for all the help it was a very good experience buying our new truck very nice people work there thanks again very happy. I just want to thank Tito for all the help it was a very good experience buying our new truck very nice people work there thanks again very happy. More

Thank you to Tito, Corey, and Joe for making the process easy for us. We’ve been loyal customers of Castle Buick for many years and we will continue to be. easy for us. We’ve been loyal customers of Castle Buick for many years and we will continue to be. More

Low Advertised Price, BUT.. Responded to online advertised price (drove down from Milwaukee), which showed a sticker price of $79,000 minus Castle Discount of $14,000 resulting i Responded to online advertised price (drove down from Milwaukee), which showed a sticker price of $79,000 minus Castle Discount of $14,000 resulting in a final price of $65,000 (plus taxes. licenses and fees). We agreed on a deal. In the finance person's office, they tried to add in an additional $1,300 to the deal. I noticed the final numbers had changed and were not what I expected. I asked what that additional $1300 was. They said it was the Destination Charge. I said the Destination Charge is included in the MSRP - on the sticker). The finance person said "we add it back on the back end of the deal". I asked him if people actually let them do that - tack on the destination fee at the end, even though it is already included in the initial price. He said "some people complain, but at this point of the process, they just pay it to get the deal over with". I wasn't paying it! It was sleezy and I told them so. It did not match the online ad that I saw (described above). The sales manager finally agreed to "waive" the $1,300. It said that was a joke - he wasn't "waiving" anything - I was not going to pay the additional $1,300 they added. It was just wrong - and he knew it. Be very careful here when buying a car - check all the numbers very carefully to be sure they don't slide something in like they tried with me.... More

great Nubia was great. As were Brian and Tito. Should not force buyers to sign arbitration agreements. They are probably not enforceable and are of no ben Nubia was great. As were Brian and Tito. Should not force buyers to sign arbitration agreements. They are probably not enforceable and are of no benefit to the consumer. More