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Castle Buick GMC of North Riverside - Service Center
North Riverside, IL
297 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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297 Reviews of Castle Buick GMC of North Riverside - Service Center
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November 27, 2014
satisfied customer. LT is one of the best customer service dept. reps. He always goes above and beyond his duty to ensure that everything is done correctly and that his c LT is one of the best customer service dept. reps. He always goes above and beyond his duty to ensure that everything is done correctly and that his customers are happy. More
by melissa.medina.549
Employees Worked With
LT
November 25, 2014
Prepare to wait!!! Even with an appointment a simple oil change is 2hrs. They don't even offer you a loner car anymore when getting a repair & they try to charge you for Even with an appointment a simple oil change is 2hrs. They don't even offer you a loner car anymore when getting a repair & they try to charge you for EVERYTHING now. I used to love this dealership when I bought my first car from here but now dealing with Castle for the 2nd time the customer service has regressed & I'm so disappointed & I wouldn't buy another car here More
by bj.barber.7
Employees Worked With
A. J.
November 23, 2014
was in and out- VERY nice people- freindly Greeted when I came in- offered a seat- took my info- showed me to the waiting area which was very comfy-short wait thank you Greeted when I came in- offered a seat- took my info- showed me to the waiting area which was very comfy-short wait thank you More
by bbandemer
Employees Worked With
Robert/51
November 20, 2014
the service is great!!!! The service, the dealer and everybody there make the visit a great experience, with hot cofee and delicious donuts?? I always recommend this dealer t The service, the dealer and everybody there make the visit a great experience, with hot cofee and delicious donuts?? I always recommend this dealer to my friends and family. More
by Nickybella
Employees Worked With
LT is the person that take care of my care every time I have to go there. He is great, excellent customer service.
November 16, 2014
Outstanding Services Castle Buick alway gives Excellent Outstanding Services. All the staff is a "Class Act"" for Outstanding Services. Everyone is kind, caring, helpfu Castle Buick alway gives Excellent Outstanding Services. All the staff is a "Class Act"" for Outstanding Services. Everyone is kind, caring, helpful and goes out of their way to make sure the customer is satified. I am very pleased with Castle Buick. Thanks More
by Barbara J. Washington
Employees Worked With
Steven in service and Gentlelmen who help me with extended warranty, Gus Medina
November 14, 2014
Phenomenal Service Took my 2011 Regal in for service on the passenger side, rear turn signal. I spoke to service rep AJ and he couldn't have been any more helpful and f Took my 2011 Regal in for service on the passenger side, rear turn signal. I spoke to service rep AJ and he couldn't have been any more helpful and friendly. Even though it wasn't a major service repair, he still took the time out to explain what they needed to do to fix the turn signal and let me know approximately how long it would be to fix since I was waiting for the vehicle. He sent it though the wash and I was out of there in no time at all! I will definitely be returning to the dealership for future repairs. More
by nicole99
Employees Worked With
AJ Jurado
November 12, 2014
Excellent Service My experience is always excellent. I am treated with the utmost respect and the service consultants always explains in detail the sevice required, an My experience is always excellent. I am treated with the utmost respect and the service consultants always explains in detail the sevice required, and because of this I don't feel like I'm being taken advantage of. I love my Buick LaCrosse!!! More
by dorisegunn
Employees Worked With
LT
November 10, 2014
This Dealer Ship is great. I would recommend this Dealership to anyone that I know needs service done to their vehicle. Thanks for the quick service. I will definitely come back I would recommend this Dealership to anyone that I know needs service done to their vehicle. Thanks for the quick service. I will definitely come back. More
by TheMikamama
Employees Worked With
Steve
June 03, 2014
customer loyalty means nothing to service manager I have a 2012 Buick lacrosse which I bought new at this dealership over the last 15 years I have bought at 10 cars from here with never a problem whic I have a 2012 Buick lacrosse which I bought new at this dealership over the last 15 years I have bought at 10 cars from here with never a problem which is why I hate writing this my Buick has been in the shop 6 time for the same problem and they can't and now won't fix it they claim it's my phone but I tell them I have had 5 phone and still have same problem I ask to have a gm rep come look and he won't call if this is how you treat good loyal customers. Maybe I am better buying somewhere else More
by chiboy71
Employees Worked With
service manager
March 26, 2014
3/26/2014 I had my guards UP!!!!! Castle Buick 7400 3/26/2014 I had my guards UP!!!!! Castle Buick 7400 W. Cermak Rd, North Riverside, IL 60546 I want everyone to know about the great guys and 3/26/2014 I had my guards UP!!!!! Castle Buick 7400 W. Cermak Rd, North Riverside, IL 60546 I want everyone to know about the great guys and the experience that I had at Castle Buick. I had to take my car in for service because the ABS light was on and AJ (service dept) listened to my complaint knowing that I was upset and frustrated after only having it for a little over 2 months. AJ didn’t break; he kept his cool and listened to my complaints. After looking over the car, AJ informed me of what needed to be done, and how much the warranty would cover and what my out of pocket cost would be. I then asked him to put my car back together and that I needed to talk with Mr. Owens. AJ handled the situation very professionally and he then informed me that he would write the service suggestion up and take it over to the cashier. While waiting, I asked for Corey Owens who came over to greet me and he listened carefully to my problem. Mr. Owens knew that I was quite upset and he also was quite patient and understanding and took out the time to find out what my warranty would cover and what my out of pocket cost would be. After speaking with the service dept, Mr. Owens decided that he would cover the entire cost along with giving me a loaner, no cost to me which is something new that they’ve started when loaning out cars you must have $200.00 on a credit card. Mr. Owens apologized for the inconvenience and handled the business. With all of that being said, I was pleasantly pleased with the end results and would most definitely refer any one who’s looking for a car to visit Castle Buick, North Riverside, IL. If you can, ask for Corey he’ll get the job done. We as consumers, can appreciate doing business with trust worthy businesses. Thanks again Corey for handling my situation in the manner that you did. God Bless You!!! Angela L. Watkins More
by AngelaWatkins
Employees Worked With
AJ Jurado service dept and Corey Owens
