Castle Buick GMC of North Riverside - Service Center

Customer service I am financing a 2011 gmc terrain and am not satisfied from what happened to me today. The vehicle stalled while driving on the expressway. I brought I am financing a 2011 gmc terrain and am not satisfied from what happened to me today. The vehicle stalled while driving on the expressway. I brought it in for service in October 31st to the Castle Buick GMC in north riverside...for an inspection for brakes, oil change, everything and told everything was running perfectly and car is up to date. I've had this car for only 9 months and am only the second owner of this vehicle and was stranded for 5 hours on the expressway on my way home from work. I also tried contacting GMC to "schedule an appointment" was told if there is an opportunity for service on December 1st we will call you. NOT WHAT I WANTED TO HEAR. If someone is stranded and the car stalled on the expressway you would not know when to call to "SCHEDULE AN APPOINTMENT FOR SERVICE" I would take this as an emergency since the car stalled on the expressway and everything else was operable besides engine or transmission. Brand new vehicle less than 9 months having this vehicle. I am very aggravated what been told to me by the rep Vicky on the chat online. Did not say any thing just oh sorry to hear and I understand then nothing. Now I am out of a vehicle till as you say " we will call you when there is an opportunity for service". More

satisfied customer. LT is one of the best customer service dept. reps. He always goes above and beyond his duty to ensure that everything is done correctly and that his c LT is one of the best customer service dept. reps. He always goes above and beyond his duty to ensure that everything is done correctly and that his customers are happy. More

Prepare to wait!!! Even with an appointment a simple oil change is 2hrs. They don't even offer you a loner car anymore when getting a repair & they try to charge you for Even with an appointment a simple oil change is 2hrs. They don't even offer you a loner car anymore when getting a repair & they try to charge you for EVERYTHING now. I used to love this dealership when I bought my first car from here but now dealing with Castle for the 2nd time the customer service has regressed & I'm so disappointed & I wouldn't buy another car here More

was in and out- VERY nice people- freindly Greeted when I came in- offered a seat- took my info- showed me to the waiting area which was very comfy-short wait thank you Greeted when I came in- offered a seat- took my info- showed me to the waiting area which was very comfy-short wait thank you More

the service is great!!!! The service, the dealer and everybody there make the visit a great experience, with hot cofee and delicious donuts?? I always recommend this dealer t The service, the dealer and everybody there make the visit a great experience, with hot cofee and delicious donuts?? I always recommend this dealer to my friends and family. More

Outstanding Services Castle Buick alway gives Excellent Outstanding Services. All the staff is a "Class Act"" for Outstanding Services. Everyone is kind, caring, helpfu Castle Buick alway gives Excellent Outstanding Services. All the staff is a "Class Act"" for Outstanding Services. Everyone is kind, caring, helpful and goes out of their way to make sure the customer is satified. I am very pleased with Castle Buick. Thanks More

Phenomenal Service Took my 2011 Regal in for service on the passenger side, rear turn signal. I spoke to service rep AJ and he couldn't have been any more helpful and f Took my 2011 Regal in for service on the passenger side, rear turn signal. I spoke to service rep AJ and he couldn't have been any more helpful and friendly. Even though it wasn't a major service repair, he still took the time out to explain what they needed to do to fix the turn signal and let me know approximately how long it would be to fix since I was waiting for the vehicle. He sent it though the wash and I was out of there in no time at all! I will definitely be returning to the dealership for future repairs. More

Excellent Service My experience is always excellent. I am treated with the utmost respect and the service consultants always explains in detail the sevice required, an My experience is always excellent. I am treated with the utmost respect and the service consultants always explains in detail the sevice required, and because of this I don't feel like I'm being taken advantage of. I love my Buick LaCrosse!!! More

This Dealer Ship is great. I would recommend this Dealership to anyone that I know needs service done to their vehicle. Thanks for the quick service. I will definitely come back I would recommend this Dealership to anyone that I know needs service done to their vehicle. Thanks for the quick service. I will definitely come back. More

customer loyalty means nothing to service manager I have a 2012 Buick lacrosse which I bought new at this dealership over the last 15 years I have bought at 10 cars from here with never a problem whic I have a 2012 Buick lacrosse which I bought new at this dealership over the last 15 years I have bought at 10 cars from here with never a problem which is why I hate writing this my Buick has been in the shop 6 time for the same problem and they can't and now won't fix it they claim it's my phone but I tell them I have had 5 phone and still have same problem I ask to have a gm rep come look and he won't call if this is how you treat good loyal customers. Maybe I am better buying somewhere else More