Castle Chevrolet GMC McHenry

Change of heart, My presence situation has been change, I don't have to pay for my windshield wipers, Thank you McHenry Castle ,you came through, This is how a business is ran, They hear the customer , I' don't have to pay for my windshield wipers, Thank you McHenry Castle ,you came through, This is how a business is ran, They hear the customer , I'm impressed More

Brought a xt4 2024 cadillac 2months used , as I was going home it started to rain, and I heard this clicking sound from the windshield wiper, immediately I call the dealership and customer service said going home it started to rain, and I heard this clicking sound from the windshield wiper, immediately I call the dealership and customer service said bring it in , Only to find out the wiper was crack and I have to pay, I understand the car is use, However this should had been replaced before I purchased the car , unhappy customer More

From start to finish, my experience with Castle Chevrolet in McHenry was nothing short of excellent. We worked the deal over the phone, they gave me their best price right away, and there was no need for end in McHenry was nothing short of excellent. We worked the deal over the phone, they gave me their best price right away, and there was no need for endless haggling. When my wife and I landed at ORD and made our way to the dealership, my Camaro was ready, clean, and looking sharp. Eric Loredo is the man of the hour. Before I ever set foot in the dealership, he did a full virtual walk around and video tour of the car, answering all my questions in real time. His professionalism, attention to detail, and genuine care made this one of the easiest vehicle purchases I have ever done, especially buying out of state. Finance Manager Mike Lazzara sent all the paperwork ahead of time so I could DocuSign everything before arriving. When I walked in, all I had to do was take delivery. While Eric was my main contact, Sales Manager Matt Knudson was awesome to work with, and GSM Jerry Spanier came out to shake hands and personally make sure we were happy with the entire process. I also want to give a shoutout to Andrew Sytsma, who wasn’t my salesman but still took the time to come over, chat with my wife and me, and share his product knowledge while we were with Eric. That’s the kind of teamwork and customer care you do not see at every dealership. They knew my previous vehicle had been totaled in a tornado, and they went above and beyond to make sure this purchase was smooth and stress free. Eric and his team at Castle reminded me that buying a car does not have to be a long drawn out battle, and I truly appreciate them for making the experience a pleasant one. We would absolutely buy from them again. More

Everyone was very helpful and worked with me to help me purchase two vehicles. I will definitely be back next time I need a vehicle. purchase two vehicles. I will definitely be back next time I need a vehicle. More

As long time customers we are very pleased once again! Castle does it best to take care of our family aswell as all their customers. Our buying experience is always stress free and the service dept is out Castle does it best to take care of our family aswell as all their customers. Our buying experience is always stress free and the service dept is outstanding! Thank you Castle for all you do! The Anderson ~ More

It was a pleasure working with Zakk—no pressure, no push to close the sale. I’ll definitely be reaching out to Zakk when we purchase another vehicle to close the sale. I’ll definitely be reaching out to Zakk when we purchase another vehicle More

Always great service. Billy is the best salesman. Service center is great too. Would recommend Billy is the best salesman. Service center is great too. Would recommend More

Went in for recall fix They had easy online appointment which was easy Got my truck in next business day Received shuttle service which was a great help Got my truck back I an hour And they washed which was easy Got my truck in next business day Received shuttle service which was a great help Got my truck back I an hour And they washed it!!!!!! If that is not great service I don’t know what !!!! I will definitely be using them when getting new truck in near future Highly recommended 😀 More

The moment I got there the service person was very helpful he was very kind helpful he was very kind More