Castle Chevrolet GMC McHenry

I worked with Zakk and Jerry, an absolute pleasure to work with. I was in a hurry when I pulled off the lot with my new car. After all was said and done I wasn’t content with the detail job. I let them k work with. I was in a hurry when I pulled off the lot with my new car. After all was said and done I wasn’t content with the detail job. I let them know and asked to bring it in no questions asked. More

When I say theeeeeeee best I mean the best I drove two hours to Castle Chevy dealership but before I did, I called them and told them pacifically what I am looking for and the price I would not go over an hours to Castle Chevy dealership but before I did, I called them and told them pacifically what I am looking for and the price I would not go over and they said come on down. I get down there the minute I walked in I got greeted with so much respect and joy. My salesman pulled up a 2025 Chevy equinox black on black just like I wanted and I test drove it and I got it when I say they make sure you get your moneys worth and you know what you want before you purchase i’ve been to a lot of dealerships and they couldn’t help me out. They either gave me a price over the phone when I got there. It wasn’t the price or they didn’t have the car, but they tried to give me something smaller, but once I walked into Castle Chevy dealership, they exactly knew and gave me I would recommend any and everybody to go there and get your car. They’re very friendly helpful kind people that will make sure you leave out of there with the best. Thank you you guys. More

Friendly service writers. Clean dealership. Convenient location. Fast and thorough service! Overall a very good experience. Clean dealership. Convenient location. Fast and thorough service! Overall a very good experience. More

Always receive 5 star level service. Only place I will take my 2 Vehicles. That are transparent and honest. Advisor Chris very professional, is considerate of my time, and ensures effici Only place I will take my 2 Vehicles. That are transparent and honest. Advisor Chris very professional, is considerate of my time, and ensures efficient turn around. This team knows their products and I am confident in the service they provide. More

Unwilling to be competitive with 1) preapproved financing and 2) CarMax/Carvana offers on trade-in (they would only match the lowest offers). Offers provided were not transparent on APR or whether rebates di and 2) CarMax/Carvana offers on trade-in (they would only match the lowest offers). Offers provided were not transparent on APR or whether rebates discussed were included. When I asked if there was anything else they could do to be competitive, they said no - which was fine. But after I shook hands and began to head to the door, within 2 steps I heard the individual (which I'll not call out here) loudly crumple the offer. It felt pointed and very unprofessional and the sole reason I've knocked off three stars. I'll save my time and cross this dealership off the list for any future purchases. More

Great service, service kept my car right on track and was completed ahead of time. Excellent dealership I have been using for 20 years. Prior dealer was Gary lang completed ahead of time. Excellent dealership I have been using for 20 years. Prior dealer was Gary lang More

Great service from the sales person Henry La to the finance dept Jason. This is my 3rd vehicle at this location. They were able to transfer my veteran plates and that made very happy. The DMV was no finance dept Jason. This is my 3rd vehicle at this location. They were able to transfer my veteran plates and that made very happy. The DMV was not helpful and very rude. Excellent service at Castles. More

Terrible customer service. The vehicle I purchased had multiple problems, under warranty, Jerome made every excuse not to fix it, even going as far as to call me a liar. I had The vehicle I purchased had multiple problems, under warranty, Jerome made every excuse not to fix it, even going as far as to call me a liar. I had to argue for weeks, to finally get it fixed. However, he still hasn't reimbursed me for the tolls the service department incurred while test driving my vehicle, although he assured me he would. Jerome also does not return calls/emails. You have to call the receptionist and make them hunt him down while you hold, or just show up in his office to get a response. More

I put off buying a new car for years knowing how painful the process can be. Through friends, it was suggested I work with Bill Ciszon at Castle Chevrolet McHenry as I have been looking at the new models an the process can be. Through friends, it was suggested I work with Bill Ciszon at Castle Chevrolet McHenry as I have been looking at the new models and knew what I wanted. All I can say it the whole process was painless. My old car had no bells and whistles so a new one would take a minute to learn all I can do. I no longer have to manually turn on my headlights! Yes, it’s a very excitable feature. Ha! I went in 1 day, test drove what I liked (Trailblazer) and Bill searched high and low for the trim style I liked above the rest, and once received helped walk me thru the new features, ways I can adjust, and even sat there with me thru the terrible onStar questioner. It was just funny because they said all the things he already did. Typically the most painful process is the finance portion so I’m going to add, it was fine. They already had my basic info the day I test drove because we knew I was going to get a car; it was just the when it would arrive. By the time I walked in the office they already ran the credit check and paperwork digitally prepared so they knew what they could offer me quickly. I knew what I needed, wanted, and what I didn’t. I simply stated what I didn’t need and there was absolutely no haggling. Sorry for the long review but I seriously put this off for years thinking I’d be in that office for years signing away my newborn baby. It was the total opposite. The day I bought the car, I MAYBE was there an hour; if that. Go check them out and talk to Bill Ciszon. Great guy hands down and will help you find what you’re looking for! More