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377 Reviews of Castle Autoplex McHenry - Service Center
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December 12, 2020
I purchased my truck here in the Fall of 2019 and had a smooth buying process. However, I found the truck having transmission issues early on so I worked directly with the service department this year to a smooth buying process. However, I found the truck having transmission issues early on so I worked directly with the service department this year to address the issue. Because my truck is a CPO and under warranty, Gary Lang was willing to perform the work on my truck at no cost to me, which I would expect. Long story short, the work performed on my truck doesn't seem to have cured the problematic transmission. Despite the transmission being completely rebuilt, it shifts poorly, shudders, and clunks at varying speeds and in various gears. That's complaint number one. Complaint number two is: we are living in a pandemic yet half the staff is wearing masks and half the staff is not. What's up with that? Gary Lang talks about contactless this and contactless that, but half of your employees still walk around without masks. So what does that tell the other customers about how Gary Lang keeps their word? I grew up coming to this dealership where my family has purchased several cars and trucks over the past two decades, but I'm not so sure I'd want to buy a vehicle here again. The lower quality work and moderately poor customer service just don't seem commensurate with the level of success that this dealership seems to have. More
by John.Smetter
Employees Worked With
March 10, 2020
Great people, great service, great place to work! Gary Lang will always have a place in my heart as well as the wonderful employees! They made my time working at Gary Lang that much more amazing! Lang will always have a place in my heart as well as the wonderful employees! They made my time working at Gary Lang that much more amazing! More
by Sbengtso
Employees Worked With
Other Employees :
Ryan Miller, Rick Dimond, Mike Fullmer, Jeff Lang, and Andrew Weitzner , Joe Dicks, Luis Serrano, Levi Megerdi, Ricardo Espinosa, Jake Lee, Zak Eichmann, Carlos Landaverde
February 01, 2020
emotionally crushed bought a used car from gary lang and within the first month discovered the car was burning oil, call ed to ask what options I had and was told I could bought a used car from gary lang and within the first month discovered the car was burning oil, call ed to ask what options I had and was told I could bring the car back and pick another car and roll the loan into that one( could not afford that option), turns out the car needs engine work, the mechanic said there was no way the dealership was not aware of the issue and it was very easy to troubleshoot, now simply want to get the work done and get it repaired since I will be making payment for the next few years and they can not be bothered to call me back, I just want to fix my car, why is this being made difficult More
by burned by another dealership
Employees Worked With
do not know the names, keep getting forwarded to an "advisors" voice mail
December 21, 2019
I always feel like a princess when I go to Gary Lang for service to my GMC TERRAIN. The scheduled service is done quickly and thoroughly and suggestions are made for future Service to keep my vehicle in service to my GMC TERRAIN. The scheduled service is done quickly and thoroughly and suggestions are made for future Service to keep my vehicle in tip top condition. They make sure I am comfortable and happy when I leave. Thank you a million More
by Susan.keener
Employees Worked With
Joe ortegla
December 15, 2019
Recall service very good service, fast on time. Nice service area with refreshments and tv's even one for the kids. Newspapers to read and magazines. Free WIFI. very good service, fast on time. Nice service area with refreshments and tv's even one for the kids. Newspapers to read and magazines. Free WIFI. More
by gazoorv1
Employees Worked With
I don't remember their name
December 12, 2019
Great customer service Shane in the service department was amazing. He understands the meaning of customer service. Have not been treated this well and other dealers. Ever. Shane in the service department was amazing. He understands the meaning of customer service. Have not been treated this well and other dealers. Ever. Thank you Shane. More
by tadsbrown
November 29, 2019
Service staff is great !! The service staff is extremely knowledgeable, honest, and attentive to the customers needs. They stand behind their work and take good care of your ca The service staff is extremely knowledgeable, honest, and attentive to the customers needs. They stand behind their work and take good care of your car while it’s in their possession. I’m VERY picky about who touches my corvette and they have not let me down yet. Thanks again More
by Taillight Solutions LLC.
November 14, 2019
Best Dealerdhip Nobody wants to go to the shop and spend all day there. I went to Gary Lane and was in and out in less than an hour! Because of DINO - i will be going Nobody wants to go to the shop and spend all day there. I went to Gary Lane and was in and out in less than an hour! Because of DINO - i will be going back there for all my maintenance needs and to buy my next car... in 6 years ;) He just knows how to take care of his customers. More
by Paulina
Employees Worked With
Dino Kokotas
November 13, 2019
GMC Service We have been buying cars from Gary Lang for over 30 years. We are never disappointed with the friendliness and fairness with the sales and service exp We have been buying cars from Gary Lang for over 30 years. We are never disappointed with the friendliness and fairness with the sales and service experience. More
by hanson423
Employees Worked With
Dino Kokotas
