Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Chevrolet North
Elk Grove Village, IL
699 Reviews
Welcome to Castle Chevrolet North of Elk Grove Village, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Elk Grove Village, Des Plaines, Arlington Heights, Schaumburg, and Mount Prospect by delivering a seamless and enjoyable car-buying experience.
At Castle Chevrolet North of Elk Grove Village, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 699 reviews
March 12, 2017
2016 Traverse purchase Everyone at Castle did an awesome job, very satisfied with the purchase so far. Car buying is always a stressful process and the team at Castle made i Everyone at Castle did an awesome job, very satisfied with the purchase so far. Car buying is always a stressful process and the team at Castle made it a bit More manageable More
by Coppedalers
Employees Worked With
Brian McWherter, Brennan Shiddell, Justin (extended care sales)
March 08, 2017
xxxxxxxx! AVOID AT ALL COSTS! Last night, instead of working on homework for the final week of my current grad class, or spending time with my husband who I've barely seen in a wee Last night, instead of working on homework for the final week of my current grad class, or spending time with my husband who I've barely seen in a week, my dad went with me to look at a car I'd contacted Castle Chevy North in Elk Grove Village about extensively and scheduled for a test drive at 6:30. Ask anyone at work how excited I was today about this too-good-to-be-true Equinox!! So, I get a confirmation text of our appointment about 5 minutes before we arrive (mind you, this is from the same person, yes a real person, I'd been talking to all day, several times throughout the day, who'd confirmed the 'keys were set aside' at 3:30) and when we get there they tell us that person who I'd been taking to left for the day, and oh the car was sold at 4:30. I get the whole bait and switch xxxxxxxx, even the whole flagrancy of it all (well, I don't but that's more a what's-wrong-with-the-world- rant), but what offended me to no end was the complete lack of respect for our time and the situation from Joe and Steve, two of them most stereotypical and tactless car salesmen I've ever met in my several car buying experiences over the years. Yes, you're going to show me a 'comparable' car, but to have the audacity to be inflexible with that price and become assumptive when I tell you my budget is strict...and then you couldn't even find that car in your tiny little lot! The final straw was your last minute snap-back at my dad, a retired salesman who could make a bible thumper sell their soul to the devil. You don't sass Tomcat. It was a complete joke of a car buying experience and if this is how they've built their business, then so be warned. It's a shame if people accept this as the norm, and I hope to finally believe in the power of social media if it deters even one person from considering doing business with them. More
by Wilder1210
Employees Worked With
Joe Genna Jr., Steve Hoch
March 03, 2017
Wonderful Service Really impressed with the professional people they have employed at this dealership. They were very quick to figure out what was wrong with my car and Really impressed with the professional people they have employed at this dealership. They were very quick to figure out what was wrong with my car and even quicker to fix it correctly! More
by carlady
Employees Worked With
Greg
March 01, 2017
Turmoil turned into Triumph I was first presented with a vehicle and then negotiated a price. But then that vehicle was pulled due to a snafu, turmoil. But then the general manag I was first presented with a vehicle and then negotiated a price. But then that vehicle was pulled due to a snafu, turmoil. But then the general manager that day wanted to making things "right" and we settled on a different vehicle at the original negotiated price, triumph! I am now a proud member of #TeamChevy! More
by Edmund J Cruz
February 26, 2017
Great experience Really happy with the service and car. They were willing to work with us all around even with my fiancé being a little difficult to work with. Damian Really happy with the service and car. They were willing to work with us all around even with my fiancé being a little difficult to work with. Damian was very helpful and patient. As well as the used car manager, and the other manager we were working with that day. We've had some bad experience with dealerships before and I cannot express how happy I was. More
by curry.dana
February 25, 2017
It took me 20 years to buy a new car, and 2 visits to do it Need service and reliability. Castle offered these requests and is within 6 miles of my residence. I appreciate the patience of my salesman, since Need service and reliability. Castle offered these requests and is within 6 miles of my residence. I appreciate the patience of my salesman, since I changed my mind a couple of times as to which vehicle I wanted to purchase. He allowed me this with no pressure. Thanks for the ride. Carol More
by carol
Employees Worked With
February 24, 2017
Best place Walked in from an online add on a car I was interested in and Alex he led me right away, no waiting no pressure. Everyone from Sales manager to financ Walked in from an online add on a car I was interested in and Alex he led me right away, no waiting no pressure. Everyone from Sales manager to financing, it was a breeze .Very professional and I will recommend anyone there. More
by Cruisin
February 24, 2017
Great Customer Service Took my car in for service for an oil change. The service consultant was very helpful, he greated me very nicely. Had a really good experience. Will b Took my car in for service for an oil change. The service consultant was very helpful, he greated me very nicely. Had a really good experience. Will be recommending this to my friends & family. More
by Misslily
Employees Worked With
February 22, 2017
Great service My service advisor was a great listener and was able to understand my issues. Technician was concerned about covering all concerns. Car wash was unexp My service advisor was a great listener and was able to understand my issues. Technician was concerned about covering all concerns. Car wash was unexpected! I would recommend to everyone. More
by Jett
Employees Worked With
Denny Brennan
February 21, 2017
Awesome service! John is always very helpful and polite. Always finish service when promised. They always have my car clean when it's ready for pick up. I would re John is always very helpful and polite. Always finish service when promised. They always have my car clean when it's ready for pick up. I would recommend to anyone that wants great service. More
by Emi4ever
