Castle Chevrolet of Villa Park

Between my wife and I, we've purchased or leased nine vehicles, from seven different dealerships. This was by far, the absolute worst experience I've ever had. I've also never had a dealership spend *so vehicles, from seven different dealerships. This was by far, the absolute worst experience I've ever had. I've also never had a dealership spend *so much* time talking about the importance of the customer experience or plead repeatedly for a perfect review, and yet – I found once the deal was done, a majority of the team I dealt with to be disingenuous, pandering and condescending in trying to resolve outstanding issues. I would discourage in the strongest terms, doing business with any Castle dealership. There are many options in the Chicagoland market to purchase or lease vehicles, please consider others. More

These guys were amazing! My husband went with my older son so I could stay home with our little ones and they were only gone for a couple hours, which is awesome, especially being we were coming from Joli son so I could stay home with our little ones and they were only gone for a couple hours, which is awesome, especially being we were coming from Joliet. They made the process so easy for us! I had to come back and sign paperwork and brought my little ones. My 2 yo was climbing under the desk, and picking up the phone and he just laughed and was very understanding. Truck is great and got a good price! Great group and highly recommend. More

The absolute worst dealer in the area. Sales people are clueless and they charge 5K over MSRP on vehicles. Who would buy from these overpriced morons!! clueless and they charge 5K over MSRP on vehicles. Who would buy from these overpriced morons!! More

Rude people and do not honor their word...I was quoted a price to install a bug shield that was ordered from GM parts...I was giving a price for installation. But when I came for the appointment The price c price to install a bug shield that was ordered from GM parts...I was giving a price for installation. But when I came for the appointment The price changed , higher of course, and they refused to honor what the quoted me..the person at the service department was rude and unfriendly. More

I was under the impression that a buyer had at least 3 days to return a car as I've heard at least 7 days many times.    My complaint is mainly with the way I was treated by the General Manager Michael C days to return a car as I've heard at least 7 days many times.    My complaint is mainly with the way I was treated by the General Manager Michael Castagnino. I went in to discuss my situation with him. He was civil at first, but then became aggressive. I had previously discussed my problem with a friend who also works for Chevrolet and he was sure that most dealers will accommodate their customers with the return option in these types of situations. When I tried calling my friend from the Castle store, Mr. Castagnino started yelling to everyone in the store saying that I was lying and trying to buy a different car. He tried to embarrass and demean me. This was unacceptable and at one point he became aggressive telling me that I would be arrested for fraud if I tried to back out of the deal.    I have since filed complaints with Chevrolet and will keep going until someone can explain how that kind of customer service is acceptable.    I might expect to be treated this way by an independent dealership, but not the front line of Chevrolet. I would've tried to build a good relationship with that dealership if it wasn't for Michael Castagnino's indifference and lack of respect to the customer. Chevrolet should be held accountable for their dealerships. Their hands off attitude when it comes to how their dealerships are run is sad for our country. So much for Chevy being an American icon and being respected as part of American culture. More

Got my car a week ago. I paid cash for a 2012 dodge avenger. I found this car online and it was exactly what was described as in the ad. For the car and the price I paid I’m happy so far. avenger. I found this car online and it was exactly what was described as in the ad. For the car and the price I paid I’m happy so far. More

I usually don't review but these guys have a lot of attitude once you buy the car. Up until that point they sweat talk you and then just want you out of their way to make the next sale. It's hard to fi attitude once you buy the car. Up until that point they sweat talk you and then just want you out of their way to make the next sale. It's hard to find the right dealer, I would not recommend them. Michael always kept butting in as the general manager to assert his authority. Intimidation tactics if you had any questions on pricing. More

A true Stealership, a bunch of crooks,....took my money, reserved my corvette for 14 months, then sold it someone else for $20K over MSRP behind my back, the DAY I came to make cash payment! Unbelievably co reserved my corvette for 14 months, then sold it someone else for $20K over MSRP behind my back, the DAY I came to make cash payment! Unbelievably corrupt and GREEDY sleazeballs ! All of them were part of it with their lies, showed me my car when it arrived, while at the same time, put it up for sale, insulted me and pushed me to cancel so they could sell it higher, and they sold it anyways, now won't answer my calls ! More

Castle Chevrolet gave me one price over the phone to get me in the door when I used TrueCar to get an online price quote and a dealer rep called me and said I could come in to get that price. After arriving me in the door when I used TrueCar to get an online price quote and a dealer rep called me and said I could come in to get that price. After arriving. I was told price quote was not valid. This was my experience, just want everyone to be aware how Castle Chevrolet operates. More