Castle Hyundai Downers Grove

If you’re looking for terrible customer service, Castle is the place for you! I usually give businesses the benefit of the doubt, but after multiple disappointing experiences, I feel compelled to share. is the place for you! I usually give businesses the benefit of the doubt, but after multiple disappointing experiences, I feel compelled to share. 1) Lack of Basic Courtesy – During my first complimentary service visit, I was eight months pregnant. When my car was ready, I was simply handed my keys and told to find my vehicle “along the building out back.” It was snowing and icy, and no one offered to bring the car around—even after seeing my condition. For any customer, this is poor service; for a visibly pregnant woman, it’s downright thoughtless. 2) Overstated Wait Times – My second service appointment (just an oil change) was quoted at two hours—a process that usually takes 45–60 minutes at most other dealerships. I waited in the lounge with my infant daughter, only to see my car sit idle in the service bay for over 45 minutes without any update. I eventually had to call a family member to pick us up. Appointments should be honored—not pushed behind walk-ins. 3) Inaccurate Information and Misleading Practices – Every service sticker placed on my vehicle had incorrect dates or mileage—one even said my next service was due in 2026. I had to call each time to verify when I was actually due. Worse, I was told to come in for service more often than necessary, using up all four complimentary service appointments prematurely. Not once was I informed that I only had four. This feels like a tactic to get customers in more often and start billing once the free services run out. ⸻ In short, Castle has shown me a complete lack of customer consideration, organization, and transparency. I wouldn’t recommend this dealership to anyone who values their time, trust, or basic respect. More

I was actually shocked by the ease of doing business with this dealership. I have visited many dealerships and was dreading yet another frustrating experience. Not today! And yes I purchased a vehicle withou this dealership. I have visited many dealerships and was dreading yet another frustrating experience. Not today! And yes I purchased a vehicle without an increase in blood pressure. Thank you More

Best deals around and a friendly staff. My sales guy, Ron Skalski, was a pleasure to work with and made the transaction smooth and painless. He was very responsive to questions through emai My sales guy, Ron Skalski, was a pleasure to work with and made the transaction smooth and painless. He was very responsive to questions through email as well as through texts. I had one shot to get the exact trim and color I wanted and Ron made it happen. A+++++ Mark Krupa took care of the financing and was not pushy with add ons. I definitely appreciate that. Again, another smooth and painless process. More

Keith got me in and out within an hour, even without an appointment. I am very satisfied with the service received here at Castle Hyundai, I will definitely be back! appointment. I am very satisfied with the service received here at Castle Hyundai, I will definitely be back! More

Service advisor Daroeuth was friendly and professional. I walked in and he took care my appointment. He also provided a list of suggested service in my 2020 Elantra. I requested battery replacement and oil I walked in and he took care my appointment. He also provided a list of suggested service in my 2020 Elantra. I requested battery replacement and oil change. The jobs done on expected time. He took me to my car after the work is completed. I am recommend reaching out to him next time you are in the dealer for service. More

I must say my entire communication and experience from start to finish was amazing. I believe it was my best experience ever buying a vehicle and we’ve bought many over the years. I would highly recomme start to finish was amazing. I believe it was my best experience ever buying a vehicle and we’ve bought many over the years. I would highly recommend Nizar and the dealership as a whole. More

Nizat is defenitly the best dealer, worked with my situation. Super helpful, would 100% recommend. Super professional and kind definitely check it out. situation. Super helpful, would 100% recommend. Super professional and kind definitely check it out. More

Service agent was responsive to our questions and needs - provided a loaner car for us provided a loaner car for us More

Thanks to all the personal Hyundai for taking care of my car Hyundai ELANTRA I’m very pleased for their attention and service car Hyundai ELANTRA I’m very pleased for their attention and service More

Dealer quoted me an OTD cash price on a New vehicle with 10 miles on it advertised on their website. No return calls when I asked to pick it up. Later salesman and sales manager tell me the car is really 10 miles on it advertised on their website. No return calls when I asked to pick it up. Later salesman and sales manager tell me the car is really a DEMO, and try to upsell me to a more expensive model. More