Freddy Bustamante
Freddy Bustamante at Castle Hyundai Downers Grove

Freddy Bustamante

Service Advisor

Castle Hyundai Downers Grove

1866 Ogden Ave
Downers Grove, IL 60515

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3.8
5 Reviews
3.8

5 Reviews

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5 Reviews of Freddy Bustamante

February 09, 2026

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Employee Rating

Castle Hyundai of Downers Grove are a bunch of crooks. I canceled an extended warranty through Allstate that was purchased through the previous dealer and was told to call Castle Hyundai to get my refund More

by John Mucha
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Chris Jones, Christoph Sutton

Feb 09, 2026

Castle Hyundai Downers Grove responded

Hi John, I’m sorry for the frustration this situation has caused and I appreciate the opportunity to clarify. I personally spoke with Chris, and he confirmed that he sent you an email on the 20th explaining that warranty cancellations and refunds through Pugi/Allstate can take up to approximately 30 days to be fully processed. In some cases, our emails can end up in spam or junk folders, so I have also asked him to forward that message to you again to ensure you receive it. We are absolutely not crooks or a “stealership.” This appears to be a simple miscommunication and misunderstanding, not a lack of action or intent to ignore you. We take these matters seriously and want to make sure everything is handled correctly and transparently. If for any reason you do not see the email either time, please contact me directly and I will personally make sure you get the information and support you need. We appreciate the chance to clear this up and assist you further. Thank you, Patrick Wells General Manager pwells@castlecars.com

January 24, 2026

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Great Service Department,quality work at a fair price, done right the first time. The manager Chris, takes a personal interest in the satisfaction of Castle Customers. I have purchased over the years 13 More

by Jbuol1
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Chris Jones

September 30, 2025

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The service and parts department has been very good to work with I have bought 4 cars over the years from them and the service department has been excellent More

by awc224
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Hernandez , Karolina Niziolek

December 12, 2024

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Everything is automated and you never get any confirmation of you appointment. They bring you in and then give you a price. More

by smithfam4u
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Workmanship
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Service Communication
Recommend Dealer
No

November 15, 2024

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Employee Rating

Great service and great advisors! Castle Hyundai's employees were curious and efficient. Thank you Castle! More

by tennismike78
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Hernandez , Dustin Morton, Karolina Niziolek

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