Jordan Hernandez
Jordan Hernandez at Castle Hyundai Downers Grove

Jordan Hernandez

Service Advisor

Castle Hyundai Downers Grove

1866 Ogden Ave
Downers Grove, IL 60515

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4.2
5 Reviews
4.2

5 Reviews

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5 Reviews of Jordan Hernandez

January 12, 2026

Dealership Rating
Employee Rating

Awful communication and explanation of services and just useless in my opinion! Go to a different place for service and a car. More

by Dshoops45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Jones

November 05, 2025

Dealership Rating
Employee Rating

It 1 1/2 Hours to finish my oil change. That was t J e shortest time ever. Thank you. More

by pmeschi1947
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 30, 2025

Dealership Rating
Employee Rating

The service and parts department has been very good to work with I have bought 4 cars over the years from them and the service department has been excellent More

by awc224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Freddy Bustamante , Karolina Niziolek

December 03, 2024

Dealership Rating
Employee Rating

Great service department Chris Jones and his team are very helpful when it comes to customer service and keeping you informed about your vehicle. More

by Larryt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Jones , Karolina Niziolek

November 15, 2024

Dealership Rating
Employee Rating

Great service and great advisors! Castle Hyundai's employees were curious and efficient. Thank you Castle! More

by tennismike78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Freddy Bustamante , Dustin Morton, Karolina Niziolek

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