Castle Subaru of Portage

We are happy with the sales experience and vehicle set up. Our first service visit was positive, friendly and efficient. up. Our first service visit was positive, friendly and efficient. More

The staff was friendly and knowledgeable. The facility was mostly clean. The major complaint we have is regarding the time it took to make a deal was too long as well as the time it took once The facility was mostly clean. The major complaint we have is regarding the time it took to make a deal was too long as well as the time it took once the deal was made to go through purchasing was way too long. Especially since we were not financing the vehicle we purchased. Since the sales rep knew we were coming on that particular day to do the final purchase, all of that paperwork should have been prepared ahead of time. Having to wait while the processing of paperwork went from one department to the next was a waste of time. This could have been streamlined more efficiently. On a positive note, the “redelivery” program is a nice feature. We have not dealt with another dealer who offered this. We thought Kem was helpful, though he wasn’t 100% knowledgeable on all of our questions we had, he did know where to direct us to get answers. More

Eric Estrada (sales) was helpful, not high pressure, and made the experience of negotiating and buying our new Crosstrek a smooth experience. The Finance Manager, Tiffany Taylor, made closing easy and with made the experience of negotiating and buying our new Crosstrek a smooth experience. The Finance Manager, Tiffany Taylor, made closing easy and without pressure to buy "add-ons". Overall, while buying a new car is for me stressful, the dealership made it much easier than usual, and a pleasurable experience overall. More

Castle worked with us to get the payment we desired. We were happy with our trade in value and my only complaint is that when I called and asked if they used a certain credit Union I was told yes. I fee We were happy with our trade in value and my only complaint is that when I called and asked if they used a certain credit Union I was told yes. I feel lied to on that situation. We’re loving our new Ascent. More

Investigated possible oil leak and found only a small spill which they cleaned up and I was on my way with a complimentary next oil change. Thank you for your service. spill which they cleaned up and I was on my way with a complimentary next oil change. Thank you for your service. More

Todays purchase revealed some exceptional staff connected experiences and I thought it appropriate to mention them individually. 1. Jay Ellis was exemplary in all areas of sales, support and satisfaction experiences and I thought it appropriate to mention them individually. 1. Jay Ellis was exemplary in all areas of sales, support and satisfaction so as to help us make the decision to buy a Subaru a "no brainer"! 2. Stephanie Bazaar, made the business transition a breeze, combining experienced knowledge and a kindness not seen often in today's world. 3. Last but certain not least, was Kim Shikles who patiently held the hand of my wife and I by revealing that many features of the Forester we purchased in a hands on manner we've never experienced. Combined with his knowledge of the vehicle was an empathetic disposition toward those of us having limitations respecting new technology! Thank you, Tom & Juanita Martinico 425 Six Box Lane Porter IN 46304 219 728 6264 More

First, rip you off on your trade in. Say they have to do so much to your car but do nothing and and try to sell it for three times what they gave you for it. Push paint protection wh Say they have to do so much to your car but do nothing and and try to sell it for three times what they gave you for it. Push paint protection which I repeated that I DID NOT want. Then they sound like they threw it in for free. That was 1,400 USD and a two weeks later I had a stain in the paint they told me we will set up a appointment and never did. I repeated many times I didn't want the extended warranty. They continued to push and push until my blood sugar was low and signed it. I will advise anybody looking for a Subaru to look somewhere else. I have bought many cars in my life I never believed I could be treated like a idiot like I was. If this is how they treat veterans they should be ashamed. Went in thinking I was buying a 29,000 car walked out paying 39,000. They seem nice but fake as heck. The only guy that was honest and helpful was Kim the tech guy. Overall, car is ok, dealership bad. I didn't even want to give them one star but that is the lowest. More

We just purchased a new 2022 WRX from Castle Subaru and want to give a huge shout out to the sales manager Dave Eisin and salesman Mike Roman! They were so easy to work with and went out of their way to ma want to give a huge shout out to the sales manager Dave Eisin and salesman Mike Roman! They were so easy to work with and went out of their way to make the purchase completely hassle free! Seriously, easy! They accommodated our work schedules and the fact that we live outside of Indiana, and so we did the whole deal online!! They even delivered the car to our location of choice! Just incredible all way around. Thanks a million guys!!! More

Buyer beware! Bought a used car, and week later nothing but problems. Car was in a accident , had electrical issues cost me lots of time and money, and lost severa Bought a used car, and week later nothing but problems. Car was in a accident , had electrical issues cost me lots of time and money, and lost several thousands getting rid of it. They said they would pay for half, didn't get it!! Learn from me and get a 3rd party mechanic or another dealer to inspect! Get it checked out front to back, top to bottom inspected and look for accident damage. Don't rely on reports, clean history reports, and paperwork they provide. More