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Castle Volkswagen of Schaumburg
Schaumburg, IL
660 Reviews
Welcome to Castle Volkswagen of Schaumburg, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Schaumburg, Hoffman Estates, Arlington Heights, Palatine, and Elk Grove Village by delivering a seamless and enjoyable car-buying experience.
At Castle Volkswagen of Schaumburg, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 660 reviews
January 28, 2020
Great experience ... every time I have car issues ... your service department is excellent.. I really enjoy working with John... he is very nice and I think he cares your service department is excellent.. I really enjoy working with John... he is very nice and I think he cares More
by USMIKERIN@AOL.COM
Verified CustomerEmployees Worked With
Matt Pease, John McGowan
January 27, 2020
Incredible salesman, answered every question I had and made the process super fast and easy. Very kind and understanding. Definitely would recommend!!! Love my new GLI! made the process super fast and easy. Very kind and understanding. Definitely would recommend!!! Love my new GLI! More
by mihaelaivano11
Employees Worked With
Leonardo Sfondouris
January 24, 2020
Service Appointment Ken Ritz did a Great job with identifying the problem with my front break on my 2019 Atlas. I will recommend Fox Valley to my friends Ken Ritz did a Great job with identifying the problem with my front break on my 2019 Atlas. I will recommend Fox Valley to my friends More
by NAKDENIZ
Employees Worked With
Ken Ritz
January 24, 2020
After god knows how long my windshield wipers were finally fixed! Super excited that they work again! I will continue to come here for my car. finally fixed! Super excited that they work again! I will continue to come here for my car. More
by hhatz89
Employees Worked With
Matt Pease, John McGowan, Stephen Golden, Ken Ritz
January 24, 2020
Great friendly at desk. Rickey mechanic thorough The cookies were excellent too I will come back and buy a new car and tell all my friends about the great service cookies were excellent too I will come back and buy a new car and tell all my friends about the great service More
by BARRIEBEAR
Employees Worked With
Matt Pease, John McGowan, Stephen Golden, Ken Ritz
January 24, 2020
The service was outstanding! The appointment took much less time than I thought it would. I would recommend this place to anyone. Thanks so much! less time than I thought it would. I would recommend this place to anyone. Thanks so much! More
by SCOTTY9596
Employees Worked With
Other Employees :
Scott essig , Greg Kostelny, Todd Jones, Leonardo Sfondouris, Robert Milam, John Cordova, Shay Omar
January 23, 2020
Great service! This dealership in particular is clean and the staff is great. Making the service appointment was fast and efficient. Excellent service all around! I This dealership in particular is clean and the staff is great. Making the service appointment was fast and efficient. Excellent service all around! I enjoyed the complimentary water bottles and hot cocoa! More
by paulp310
Employees Worked With
Matt Pease, Julie Keenan
January 23, 2020
perfect This dealership in particular is clean and the staff is great. Making the service appointment was fast and efficient. Excellent service all around! I This dealership in particular is clean and the staff is great. Making the service appointment was fast and efficient. Excellent service all around! I enjoyed the visit More
by STEVENSHI111
Employees Worked With
John McGowan
January 23, 2020
Service Appointment Great experience as always! Got my car back in the same day and felt as if I was a priority to the dealership. Service team was excellent! Great experience as always! Got my car back in the same day and felt as if I was a priority to the dealership. Service team was excellent! More
by RMCKENZIE2323
Employees Worked With
Scott
January 23, 2020
Another quick and painless service visit. It was time to replace my battery. I saw on their website that no appointment was necessary for a battery installation. In over 40 years of driving I' It was time to replace my battery. I saw on their website that no appointment was necessary for a battery installation. In over 40 years of driving I've always installed my own batteries but with today's electronics, that is some cases have to be reset with a dealers computer after a battery change I figured it was time to let the dealer do it. Then I found an online coupon for free battery installation, and figured that it was a no-brainier. I called ahead to verify that the had the battery in stock and the the coupon was good. When I showed up later in the day they had the battery installed in less than 45 minutes after I pulled in. The price of the battery was in the ball park of what I would have paid at an Auto parts store and the OEM one it replaced had lasted 7 years and 100K miles. More
by SEHAARE
Employees Worked With
Scott Essig was outstanding for checking me in fast and getting me back out just as fast.
