Cavender Buick GMC North - Service Center

They can't fix the tough stuff I bought a new 2007 Avalanche from Cavender Chevy, and all major service was performed by Cavender GMC North for last 10 years. This summer, the compu I bought a new 2007 Avalanche from Cavender Chevy, and all major service was performed by Cavender GMC North for last 10 years. This summer, the computer aboard began sending false signals resulting in loss of engine power and traction control while driving. Online blogs show this problem is not uncommon and I furnished them to Cavender when I asked for repairs to be made. Cavender made other (unneeded) repairs for $467 and next day, same problem. Now Cavender won't return my calls, won't refund me. Repeated calls were made including to William Donohue, Joe Stallings, Todd Cavender. None returned. I haven't reached out to Bobby Cavender yet -hoping I don't have to. Maybe Cavender can fix the easy stuff, but they can't tackle the tough stuff. Avoid service dept. More

Don't ever buy a used car from them Just want to say that don't ever buy a used vehicle from them without the extended warranty. I bought a used car like 2 and a half months ago and tha Just want to say that don't ever buy a used vehicle from them without the extended warranty. I bought a used car like 2 and a half months ago and thank God I added the extended warranty. The vehicle is at a shop right now after been taken there several times because the steering column was making a weird noise. What they said it was there is not wrong with it we couldn't find anything. I ain't no mechanic but when your steering wheel vibrates when you hit a pothole it got to be something wrong. Well I took it to 2 different mechanics which one of them is the guys from the extended warranty and they said the column was bad plus 2 more things that add up to 5k . I just want to say stay away from them and I will never go to that dealership again. Thanks for selling a car who they supposedly did a inspection and who I paid 12k for it then not even 1500 miles down the road it has to be get fixed for 5k more and cavender just said thanks for your service. More

Service Manager review Bob Dowland is the Service Manger I use he is exceptional. He can assist me with any question about my vehicle over the phone. If my car needs to be Bob Dowland is the Service Manger I use he is exceptional. He can assist me with any question about my vehicle over the phone. If my car needs to be brought in to be fixed we set a date and a time. On that day and time my car is fixed in a timely manner as well as well as being fixed right the first time.i have confidence that when I bring my car into Bob it will be fixed right and also be road worth, which makes me feel safe. I feel secure with any answers, suggestions he says I need to do to my car. Bob Dowsland is an asset to Cavender not every Service Manager is honest, trustworthy, available to customer all the time., and cares for his customers. Bob Dowsland has my bussiness More

Always great service Anytime I bring my car in Curtis Kirk takes of me with fast , efficient service ...I will always bring my car to him for quick service Anytime I bring my car in Curtis Kirk takes of me with fast , efficient service ...I will always bring my car to him for quick service More

Great service Had the oil pressure sensor replace on my GMC truck, Curtis the service writer was very helpful, the repair was done in a timely manner, very pleased Had the oil pressure sensor replace on my GMC truck, Curtis the service writer was very helpful, the repair was done in a timely manner, very pleased with the service. More

Jeff M. is the Best If you are looking for a great service experience call Jeff McIntyre. He took care of our needs with prompt and courteous service. Thanks Jeff!! If you are looking for a great service experience call Jeff McIntyre. He took care of our needs with prompt and courteous service. Thanks Jeff!! More

Worst experience ever with any dealership. Absolutely the worst customer service I have ever experienced!!!!! I had my brand new denali broken into, this was the first dealership that came to m Absolutely the worst customer service I have ever experienced!!!!! I had my brand new denali broken into, this was the first dealership that came to mind to have repairs. I was told it would take 2-3 weeks for me to have my vehicle back. It was towed to their dealership on June 24th, it is now July 27th and they still have my vehicle. I have not received any calls or emails on my vehicles status. I would not recommend ANY Cavender locations to anyone. I have complained and I guess nobody cares to give me a call back. I will be letting everyone I know about my experience with Cavender!!!! More

Above and Beyond I experienced an issue with their service department. When brought to his attention, President Bobbie Cavender stepped up to the plate and personally I experienced an issue with their service department. When brought to his attention, President Bobbie Cavender stepped up to the plate and personally took care of me. He personally picked up my Acadia at my home and personally returned it the next day. He provided not yet due warranty service at no charge. In my opinion, he went above and beyond to make it right for me. This dealership is part of the Cavender family of dealerships. They have a much deserved fantastic reputation. Bobbie certainly maintained it in my case. More

Had to take my car back 3 times and it still was only barely acceptable, not fixed as prior to servicing. Starting to have even more issues several months after which are appearing due to terrible servic barely acceptable, not fixed as prior to servicing. Starting to have even more issues several months after which are appearing due to terrible servicing / body shop repairs. Very disappointing. I thought Cavender would be a better company since family owned. Next time going back to Alamo Toyota for the excellent service and any body shop repairs needed. They fixed my vehicle back to exactly like prior to car accident. I would never recommend Cavender, especially this location/dealer. More

I had a wonderful experience with this gmc dealer. I went to them looking for a estimate on a rear brake job for my gmc 3500 dually, Curtis Kirk greeted me and my issue with amazement. When i arrived just to to them looking for a estimate on a rear brake job for my gmc 3500 dually, Curtis Kirk greeted me and my issue with amazement. When i arrived just to get a estimate, i told him i been to a few other shops prior to seeing him that day and in fact that i know i didn't need rear rotors but i did need them turned. He then looked up the estimate but the estimate came up wrong, so he made some phone calls and next thing i know...............i had the shop foreman/manager, parts manager and the truck master tech, standing next to me working on the right estimate. We got the estimate down to i knew what i was paying out the door. The next day i decided to actually use curtis for my problem, i took my truck up to him and dropped it off. He got me a ride home and stayed in contact with me through out the whole repair, we found that i needed hub seals and my parking brake repaired(since its rear disk brake)......................they gladly offered to show me the worn seals and worn parking brake shoes. I went to see since i don't trust many mechanics with my vehicles, upon arrival the service manager greeted me since my service advisor was off(it was the weekend), he took me and showed me the worn out parts and also got the master tech that was working on my truck to explain what was wrong. I signed up for the repairs after a quick price adjustment to add the extra parts. I told the service manager i cant pick up til friday and he was completely cool with it. So they completed the repairs and i picked up the truck friday, i came to find out the estimate to add the parking brake repair and hub seal repair was off but the service manger and my advisor stuck by the original price the quoted. I was very pleased with the repair and their honesty, i will be taking my truck back to curtis and the cavender gmc. More