Cavender Cadillac

Excellent customer service thank you would highly recommend the process went super fast again thank you recommend the process went super fast again thank you More

It’s been a headache, Carlos and Ray are there for the commission. This Cadillac dealership cemented my decision in getting another. Service department is just not up to par. I waited over two years to ge commission. This Cadillac dealership cemented my decision in getting another. Service department is just not up to par. I waited over two years to get this item repaired under warranty. And excuse after excuse. I have theee other items I addressed that were never solved. And when they feel the burn they want to treat you like the bad guy. I asked to talk to leadership and they appear to never have passed on message. GM sent text once after a bad survey only to not respond. Not my money, not this place! More

Always on the ball. Martin Vara picked up my trade & delivered my new car to my home. He’s a superstar. Been dealing w Cavender for 30 years. Martin Vara picked up my trade & delivered my new car to my home. He’s a superstar. Been dealing w Cavender for 30 years. More

4/26/2024 Service Department is conniving. Jan 2024 I purchased a CERTIFIED 2022 CT5 Sport with approximately 22,000 miles on it, & as of today I’ve only put a little over 1,000 miles on it. B Jan 2024 I purchased a CERTIFIED 2022 CT5 Sport with approximately 22,000 miles on it, & as of today I’ve only put a little over 1,000 miles on it. By the end of March the brakes started to squeak. I took it in & they said they didn’t hear anything & if I did hear the brakes squeaking that was totally normal because that’s common with the CT5 Sport…uh…I think not. I went back home & took video of my husband driving, braking in both drive & reverse, went back & showed them the video, they drove it & finally admitted they heard the brakes squeak. The service manager Carlos told me bring it back Friday & there would be no charge. When I returned on Friday Carlos said the cost would be $989.00 to clean the pads & rotors. I said no way & went back home. Evil & ridiculous! Lazy & incompetent. More

My vehicle salesman David K. Is outstanding . I would buy a vehicle from him anywheres but not at Cavender’s Cadillac San Antonio , Texas The Owner told David ,that his next Is outstanding . I would buy a vehicle from him anywheres but not at Cavender’s Cadillac San Antonio , Texas The Owner told David ,that his next door neighbor was going to buy the 2024 Escalade that I was in the process of buying. And the veteran finance guy all he what’s to do is load the contract. Beware ! More

I had a couple of recalls on my Escalade. I received a prompt appointment and checked in with Carlos Villarreal in the service department. They took care of everything. Everyone I came in to I received a prompt appointment and checked in with Carlos Villarreal in the service department. They took care of everything. Everyone I came in to contact with was knowledgeable and friendly. Mr Villarreal kept me updated and answered my questions. More

As with any dealership, it's too expensive for someone on social security. Personal attention was great! social security. Personal attention was great! More

I'm not happy with the service I received from Cavender Cadillac. Car still in shop. Each time I pay for service I have to take my car back and what I've paid for previously is reworked and I'm having to Cadillac. Car still in shop. Each time I pay for service I have to take my car back and what I've paid for previously is reworked and I'm having to pay again. More

The dealership is great! The only problem we have is the length of time getting parts. It is a shame that Cadillac Corporation is their own worst enemy. The only problem we have is the length of time getting parts. It is a shame that Cadillac Corporation is their own worst enemy. More

The customer service was beyond excellent. Carlos always treats me very well. He worked on his weekend to go over the video with me of the issues with my truck. He knew I was having issues Carlos always treats me very well. He worked on his weekend to go over the video with me of the issues with my truck. He knew I was having issues with my rental car so he was able to get me a loaner because of my loyalty to Cavender. They always try to make you comfortable while your at the dealership. More