Cavender Cadillac

First class dealership and employees, fast at handling the sales process. I highly recommend, ask for Renata. the sales process. I highly recommend, ask for Renata. More

Dealership was very nice. Made appointment for specific vehicle and the salesman was helpful and not high pressure. Made appointment for specific vehicle and the salesman was helpful and not high pressure. More

Every time I work with Ray at Cavender, he always gets me special attention and takes good care of My Cadillac CT 5 special attention and takes good care of My Cadillac CT 5 More

i just bought a 2020 Subaru Forester. The entire experience was professional, streamlined and designed to proceed with no wasted time. I am extremely satisfied with my vehicle and Chris The entire experience was professional, streamlined and designed to proceed with no wasted time. I am extremely satisfied with my vehicle and Chris Jones made the whole experience pleasant and fast. I certainly recommend Cavender Cadillac and Chris Jones. More

DISAPPOINTED! !! I purchased a vehicle from Cavendar Cadillac a few months ago and part of the agreement was for them to fix quite a few paint chips (on car and rim !! I purchased a vehicle from Cavendar Cadillac a few months ago and part of the agreement was for them to fix quite a few paint chips (on car and rims). We negotiated on whether to lower the price or have them fix the paint chips. We agreed that would fix them. I dropped my car off on 3 different occasions and after each pickup the painter MISSED spots that needed painted and had the audacity to tell the sales person that I needed to drop the car off washed and fully detailed so that he could see the chips! NOT MY RESPONSIBILITY! After each complaint it would take a WEEK or more for the sales person to call me back to bring it BACK in! I recently had to leave the country for work (Military) and was hoping to have a call from the sales person for me to drop it off!! NOT SURPRISED, he hasn't called me back as PROMISED!!! This is the worst service I have experienced! Apology after apology, we will get this taken care of for you, and yet still hasn't fulfilled their promise/agreement!! Total disregard from the sales rep and its been over 2 months! OH AND BY THE WAY, THE PAINT CORRECTIONS ARE HORRIBLE!!!! I thought very highly of this dealership/group but that has drastically changed! More

Great customer service. My vehicle gets in and out in a timely manner. Scheduling service is no hassle. My vehicle gets in and out in a timely manner. Scheduling service is no hassle. More

The service Department is horrible. This isn't the first time I have had issues with the service department. My vehicle has been there for twelve days as of today, 12/13. My car was tow This isn't the first time I have had issues with the service department. My vehicle has been there for twelve days as of today, 12/13. My car was towed to the dealership on 12/1 because the brakes went out on the highway in a construction area the previous night. Thankfully, I was able to get my car to a safe place. As of today, no accommodations has been made for a loaner or a rental. Being without a vehicle has been stressful, since I work out of town. Today, I had to ask about a vehicle replacement due to the service department not offering a solution. This vehicle is sentimental because this car was gifted to me by my late father. The culture within the service department needs to improve and focus on customer service. I have taken my car for service in the DFW area and the service there is top tier and I was never not offered a loaner vehicle or rental while my car was being service longer than what was expected. For a luxury brand I expect more and they have failed completely! More

Service always efficient and reliable. Carlos keeps me advised of the time and cost. Time usually long and cost high but that has to be expected with a 2006 model even with low miles. Cav Carlos keeps me advised of the time and cost. Time usually long and cost high but that has to be expected with a 2006 model even with low miles. Cavender’s service is no doubt the main reason the car remains in “as new” condition. More

Everyone made this a great experience. I was very happy with how they listened to what I wanted and tried to deliver I was very happy with how they listened to what I wanted and tried to deliver More

People are very nice and keep you updated on the status of your vehicle. Carlos is great. of your vehicle. Carlos is great. More