Cavender Cadillac - Service Center

We experience excellant customer service . Rocky handled our situation at a personal level, expediently and to customer satisfaction. Rocky handled our situation at a personal level, expediently and to customer satisfaction. More

Cavender Cadillac has the best service department I’ve ever had the pleasure of working with. Service Advisor Carlos Villarreal is simply the BRST! ever had the pleasure of working with. Service Advisor Carlos Villarreal is simply the BRST! More

I think Carlos is a very friendly and informative service advisor, he has always been very helpful. advisor, he has always been very helpful. More

Great customer service! The salesman answered all my questions and allowed me space and time to look at various models. The service department takes great care of both of my The salesman answered all my questions and allowed me space and time to look at various models. The service department takes great care of both of my Cadillacs. They are very responsive and they take time to know their customers personally. They almost treat you like family. More

Super dealership. Service was on time, as quoted and professionally done. Couldn’t ask for a better team especially Carlos Villarreal, our top notch service advisor. Service was on time, as quoted and professionally done. Couldn’t ask for a better team especially Carlos Villarreal, our top notch service advisor. More

the service as always was great. Ray Trejo did a great job of taking care of me and my vehicle. Ray Trejo did a great job of taking care of me and my vehicle. More

Service took an hour to even recognize my car arrived. No one noticed or cared that I checked in. My car sat for an hour though I’d scheduled. I’ll probably save service work for my trips to Houston whe No one noticed or cared that I checked in. My car sat for an hour though I’d scheduled. I’ll probably save service work for my trips to Houston where Sewell knows what they’re doing. More

3rd update to srx repair. Not only did Gunn Buick fix onstar reboot and voice commandsfor $300 less at $85 ,they repaired the purge valve free which is on recall 070005. Cavender techs and advisors compl onstar reboot and voice commandsfor $300 less at $85 ,they repaired the purge valve free which is on recall 070005. Cavender techs and advisors completely incompetent. Why wouldn't they tell you about a recall. Because they want your money.Spred the word about this incompetent on Facebook and other social media's people. Don't get got. More

The sale person straight out lied to me about the car I test drove and was going to buy - I set it up so I could get this car for my wife - I had it "clearly" planned and the salesman was "clearly" aware o test drove and was going to buy - I set it up so I could get this car for my wife - I had it "clearly" planned and the salesman was "clearly" aware of my intentions - When I showed up a day later, with my wife - he (the salesman) had switched us to another car 10,000 higher cost? He ruined it for us - so - we bought a Caddy at another location - Now my Caddy, under warranty is at this dealership - 14 days tomorrow - with it NOT being corrected yet - I had to contact them to see if anything was being done? They offered me NO Loaner car while mine was there under warranty. I asked them and they said NO - however they offered a loaner to the next customer? Seems like they do not treat customers like customer's - they seem to just not care at all - They are confusing for sure!!! Maybe I should have purchased a Ford, Chevy or anything else from a fair or trusted dealership More

I am the new owner of a Cadillac CTS, As a repeat customer, we have always had good and courteous service from Addison Sheppard in the Service Department. He serviced our 1995 DeVille, and our 2000 customer, we have always had good and courteous service from Addison Sheppard in the Service Department. He serviced our 1995 DeVille, and our 2000 Deville, over the years and I will continue to turn to him for service as I have complete trust in his judgment. More