Cavender Nissan Rockwall - Service Center

Jim was very polite and as usual, provided us with a great service, we have been bringing our cars here and we plan to keep on doing so. great service, we have been bringing our cars here and we plan to keep on doing so. More

I went in for a battery on my 2022 Altima , the young man that helped me was very nice.I was in and out but what. I don’t like is I paid $392 just for a battery and that way to much. that helped me was very nice.I was in and out but what. I don’t like is I paid $392 just for a battery and that way to much. More

Every time I arrive I am greeted with a smile. My service is usually very quick. I am always on the go, and a very busy mother. Life can be a bit chaotic but I feel at ease knowing I can stop by t My service is usually very quick. I am always on the go, and a very busy mother. Life can be a bit chaotic but I feel at ease knowing I can stop by to get service done on my vehicle and relax for just abit and be surrounded by great positive attitude. More

The employees are very friendly and concerned about their customers and take pride in their work. I appreciate da service I received when I came in for service. customers and take pride in their work. I appreciate da service I received when I came in for service. More

Took 3 hours to retest my vehicle. I left without them doing anything. Worse service visit I have ever had. I left without them doing anything. Worse service visit I have ever had. More

They are unorganized and will make you wait hours to buy and service your vehicle. I have waited multiple hours just for an oil change multiple times. They don't do paperwork properly and forget that I have and service your vehicle. I have waited multiple hours just for an oil change multiple times. They don't do paperwork properly and forget that I have already paid for the service option multiple times and don't let me leave. They would also never give me updates on my vehicle and always see it done but no one ever meets me. I have to get up and wait by the door for someone to say it is finished. More

Not impressed this time. My service guy Rondel did not come out until my car was ready. Usually they come out and give me an update. Also I had asked if the pressure in my ti My service guy Rondel did not come out until my car was ready. Usually they come out and give me an update. Also I had asked if the pressure in my tires had been checked, he said they had unfortunately that was not the case. They still had the same pressure. Just not impressed with him. More

Shifty, not trustworthy, inferior work. Not happy with the new dealership. I've used Nissan since 2017 when I purchased my Murano for maintenance. Since Cavender took over the service depa Not happy with the new dealership. I've used Nissan since 2017 when I purchased my Murano for maintenance. Since Cavender took over the service department tries to talk me I to work that does not need to be done. The last oil change and tire rotation will be the last visit to the dealership. They told me my brakes were dangerously low and needed to be replaced. It would cost me $333 per brake if there was no damage. I purchased brakes for $120 (all four) and had my brother in law help me replace them. Over half the pad remained, they were not dangerously low and there was no rotar damage. The worst part is that my lug nuts were all dangerously loose, which could have caused an accident...because the dealership did not tighten them well. I was also missing one! I used to trust Nissan and the service I received. No longer! I thought my next car would be a Nissan... I will be reconsidering. More

Great fast service. Jim the advisor did a great job to inform me about a recall and fixing the recall. Jim the advisor did a great job to inform me about a recall and fixing the recall. More

Very friendly and courteous. This appointment went a little faster than last one. Helpful and kind This appointment went a little faster than last one. Helpful and kind More