Cavender Toyota

I kept getting emails & text messages re special incentives so decided to take Cavendar up on them as we were considering upgrading my husband's '22 Tundra to a '23 one mostly due to his needing an incentives so decided to take Cavendar up on them as we were considering upgrading my husband's '22 Tundra to a '23 one mostly due to his needing an extended bed for work purposes. We didn't anticipate coming out with 2 new vehicles!! JD originally contacted us but Sheldon his teammate and manager Abraham Mendoza closed the deal and agreed to an offer we couldn't refuse. Outstanding service, even staying until past 11pm to close the deal 😏... I would definitely recommend their team to anyone interested in purchasing/leasing a new vehicle. More

We were having problems getting our second FOB for our new RAV4 from Toyota Corp so we decided to go to the dealer to see if they could help. Mr. Abraham Mendoza met us and was very polite and profession new RAV4 from Toyota Corp so we decided to go to the dealer to see if they could help. Mr. Abraham Mendoza met us and was very polite and professional. After listening to our issue and concerns, he immediately started making calls and researching the status of our FOB and within minutes was able to find the FOB and schedule an appointment for us to pick it up and have it programmed. Mr. Mendoza is an example of a true professional that goes above and beyond his duties and responsibilities to ensure that Toyota customers are totally satisfied with their Toyota experience. Thank you Mr. Mendoza for treating us like family and taking care of our issue, Respectfully Greg and Olga Andrades Proud Toyota Owners More

Rosana Palmer in the Cashiers Dept is extremely off-putting and unhelpful. I brought my fleet vehicle here for maintenance and was ready to pick up and cash out. I provided my fleet card to her an off-putting and unhelpful. I brought my fleet vehicle here for maintenance and was ready to pick up and cash out. I provided my fleet card to her and she attempted to run as C.C. and stated ITS DECLINED I stated to her you have to call the # on the card and speak with a representative to approve charges. She said I HAVE TO!? OR YOU HAVE TO!?? I paused ...and advised her yes .you have to. She pursed her lips huffed n puffed n got on the phone. I asked her are you not able to help me? She stated IM ASKING IF THIS IS A FLEET?! I stated yes . She stated WELL NOW IM ON HOLD.. Charges were approved and I went on my way but the unpleasant and unprofessional demeanor of this employee should be reviewed by higher up. The company I work for only has Toyota fleets and we will have to come here often for service on hybrid vehicles. If she is not willing to provide outgoing customer service and willing to help others without making you feel like u are irritating her or inconviencing her I would advise she get another job where she does not have to interact with customers. I will not interact or work with Rosana ever again. Good luck to anybody that has to interact with this woman. More

The service center has become to a very respected service center to one of the slowest and most inefficient services. Waited 30 min for the car in front of me just to be checked in. There are a lot of servic center to one of the slowest and most inefficient services. Waited 30 min for the car in front of me just to be checked in. There are a lot of service members at the check in areas but everyone seems to be moving at an extremely low space. I talked to the manager, and he said that they were doing their best. I don’t think so. They lost a client who has been with them for 7 years. More

Thank you, Yolanda Benavides for assisting me! Appreciate your professionalism and quick service, definitely recommend! Appreciate your professionalism and quick service, definitely recommend! More